Had to request the room be cleaned after 2 days

Better room cleaning

I was able to book it last minute. The breakfast egg omlelets were very good.

It was under renovations, it took awhile to get someone at the front desk, they were not very considerate. The price was ridiculously high ( maybe price gouging due to inclement weather and power outages in the area?)

Breakfast area very clean. Selection was excellent. Coffee availability outstanding.

There was no exhaust fan in the bathroom. Doesn’t make for a pleasant experience when someone is finished and the odor Carry’s into the room that is not that big to begin with. The air conditioner unit made a constant annoying noise almost all night. Seems like when it clicked on in the Morning the noise went away.

The third shift staff was really nice. She was sympathetic and really tried to help me.

I sent a request via booking.com for a late check out, then I called at 12:58pm on the day of check in to ask for a late check out. When I arrived to the hotel later that day, no one had any record of my late check out request. When I arrived, I did the paid Wi-Fi as I was there for a work business meeting, which had to be conducted via the internet. The paid Wi-Fi kept having issues. All night, there was this insanely loud noise coming from the walls. When I finally called the front desk, they told me that I was in a room next to the electrical room and was hearing the hotel electric system. The sound was crazy enough that we ended up switching rooms at 2am. The following morning, as I started my team meetings via the Wi-Fi, the room next to us began undergoing construction. I tied to call the front desk, but the phone in my new room did not work. After going downstairs to the front desk and alerting them, they offered me a room on the front door to use for my next 1 hour meeting. Due to all the delays, I asked for a 2pm check out so that I could catch up on work. I was then informed the extra late check out will cost $50. The room itself only cost $150, now I’m being charged 1/3 of that price for an additional hour of late check out, after all the issues.

breakfast was good, opened at 6 and food was ready and hot.

The staff was OVERLY helpful in explaining best practices for booking multiple rooms and what hotel amenities were. They went over and beyond the call of duty to make sure we were comfortable and safe. The coffee was pretty great quality, and was offered at night as well as for breakfast time, which is a plus when travelers get in a little later in the day.

The room style was modern and clean, however, not every outlet on the desks worked. Also, some of the furniture was showing slight marring and signs of wear. Not much, but it was noticeable on some of the wooden accents...

Staff were exceptional and very helpful. Nakia at the front desk helped me with several requests and did so professionally and pleasantly. The breakfast area was well stocked and the team went above and beyond to satisfy requests.

Booking.com was difficult to deal with. Due to illness, one room was not needed. Hotel did a late cancellation, no fee. Booking.com still hasn't confirmed the change.

Staff was very friendly. Loved the pool.

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