I need to preface with the VRBO app was not functioning correctly on my phone so I wasn't able to even try and contact the owner during our stay. Prior experience was that she responded quickly to communication and feel certain there would have been rapid attention. Overall, it is a very nice place and the location is fantastic. It was very convenient for everything we wanted to do. The cabin is older and while the decor is a nice rustic mountain style, it would benefit from some TLC. The issues were small ones not worthy of making a big deal out of, but worth pointing out. The rooms with the beds have no closets. Each one has one quite small upright narrow dresser with small drawers. However half of the drawers were filled with linens and not usable. There was nowhere to store things like shoes. One of the kitchen drawers was broken and when I pulled it out, it came completely out and fell on the floor, full of utensils. The hot tub really wasn't usable. We uncovered it and it had an undesirable odor. It had an empty chlorine canister floating in it. We have a spa at home and it was apparent that the chlorine and PH levels were not properly maintained. Each bed had 4 pillows. Two of each were covered with pillow shams that matched the bedspreads. When we removed the shams for sleeping, the pillows inside lacked cases. We couldn't find any pillowcases to put on them. On the positive side, we really liked the location and found it extremely convenient. It is also generally we

The Getaway Chalet was a perfect stay for our family vacation to the mountains! It was equiped with everything we needed and so close to the attractions that made our stay even more memorable. The neighborhood was quiet and absolutely beautiful in the freshly fallen snow ❄️Amy was there when we needed her during the snowy winter weather offering tips and road closures to keep us safe (being first timers in the snow was a little intimidating...lol). We'd happily stay again and again!! Looking forward to another family adventure in Tennessee!

We had a good time. Amy is very attentive. Location is great: 3 mins drive to Gatlinburg. Just a FYI, the cabin doesn’t have a dishwasher. We would definitely rent this chalet again.