On the first night: the fridge, downstairs shower, microwave, and oven did not work. The drawers in the kitchen kept falling out. We reached out the next morning was asked to do our own trouble shooting and buy a cooler for ourselves. We had over $200 of food go bad. No one showed up after we had asked multiple times because “it was a weekend” On Sunday, we came home from the lake to find the upstairs AC completely not working. When we asked for help we were told it was too late and they get anyone, when we asked to speak to someone they then could get a 24 HVAC to come but it was already 10 pm and we needed to sleep before our flights the next morning. We were blamed for the AC going out and met with excuse after excuse - no one showed up and 10 girls had to move mattresses into the living and kitchen to try and sleep. It took two days to get confirmation for a phone with management from FIBI. when we spoke on the phone we were it’s hot in Arizona and these things happen with appliances. It’s the risk you take when you rent. To say we are disappointed is an understatement. The resolution that was given was for the food that went bad but nothing else. We really want to highlight the horrible service we were given from FIBI Vacation Rentals, not the house, as we understand things do happen in rentals! It was lack of responsiveness, the blame game, and lack of resolution.

The property was perfect for our relaxing getaway. There were a few minor maintenance items that need to be attended to, but didn’t hinder the enjoyment of our stay. Communication with property management was great and the house was perfect for our needs with the three separate bathrooms and the split room arrangement.

Wonderful home with all the amenities, plenty of space, great location. The property manager is very communicative, initiates communications in advance if there might be any issues at all, always responds quickly and thoroughly. Highly recommend.