This was a birthday trip that we got told by the host on the way to by phone call that was canceled and she didn’t know what to do. She said she would give us our money back and pay for our hotel and pay for another place. That was a lie. She then called and said she had one for us but in order to stay there we would have to pay more money then we had already put into this already expensive trip. When we confronted her about it she started yelling at us and was horrible and saying the new one was better than the one we picked out which we brought up the hot tub which she informed us the other house didn’t have. We informed her maybe she should take that off her listing then. We also drove by the other house and there was a car outside of it. I would not recommend staying somewhere with her as a host at all. She isn’t a very nice one or has good customer service for being a host to 30 something properties. When I asked for a refund she then told me basically that wast an option and how dare I even ask because she should have let us sleep on the street. STAY CLEAR OF THIS HOST because we learned the hard way.