The resort is well designed

There is construction right next to the resort. The sun is behind the building for much of the afternoon, so if you’re on the beach or by the pool, the best time to go is in the morning. Upon our arrival, our luggage took almost an hour to reach our room and we had to call about it multiple times. The menu at the pool bar/beach is heavy and laminated like it should be placed on a table. When we requested one, it took the staff a very long time to procure one and we had to ask multiple times. I suggest a QR code for this sort of thing. There were not enough sun beds and it took the staff 15 mins to bring some. The burger at the pool bar was way overcooked. Sometimes when we’d ask a staff member for something, they’d tell us to ask their colleague instead of doing so themselves. When our suite had been cleaned, the bathrobe was not hung on a hanger but on a hook very casually. This doesn’t show much attention to detail. During the NYE dinner, the music from Roberto’s was competing with the music from Hakkasan. Not very pleasant to the ear. The suite doors slam shut rather than close slowly. So we woke up to guests shutting their doors quite loudly and it was a bit of a shock. There were no take out cup lids at the breakfast area.

Excellent staff. Friendly, professional and great with kids. Spacious, modern rooms - possibly the biggest standard room out of any of the 5 star hotels in Muscat. And the best feature of the hotel. Tasteful, 'seaside resort' design elements throughout which immediately puts you in holiday mood. 2 big swimming pools. Plenty of other facilities, e.g. 2 separate gyms, kids play area, spa with steam room and sauna etc. Many dining venues, although all are high-end establishments (as expected at a 5 star hotel). Overall, in my view, this hotel is setting a new benchmark in Muscat.

The beach is a little rocky. The 'city view' rooms face construction activity at the nearby Al Mouj housing area (as of the date of this post). There is no sound noise - the windows are sound proof. But it's just not visually appealing to have a view of buildings which are under construction.

the whole experience was amazing

nothing

Evry thing

Nothing

Понравилось все. Отель находится на берегу залива. Большой и глубокий бассейн. Красивые, большие номера со своим дизайном! Отель открылся 01.06.2024. Все отлично 11 из 10.

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