The hotel was very busy on Thanksgiving weekend. Lots of pilots and flight attendants stay here, which I take as a good sign. The check in man was wonderful and gave us a lovely room overlooking San Francisco Bay. Hotel was quiet and the room darkening shades were the best! The only thing I wasn't aware of was the $33 per day parking fee. I was surprised to see that fee upon check-out. It wasn't mentioned at check-in. The parking lot was an outdoor lot. It wasn't like the cars were in a covered garage with security.

Room was spacious and sheets were very comfortable. Staff was friendly and helpful.

Room was spacious and sheets were very comfortable. Staff was friendly and helpful.

Between checkin and checkout, everything was great. Staff friendly and polite, room clean and comfortable, WiFi worked well. I would give it 5 stars except that the hotel made me it very hard for me to get in touch via email. After booking I had a request and needed to contact the property. I booked the room via Hotels.com, which has a feature to message the property, and I used it but got no reply. Next, I tried the hotel website (Hilton.com) and could find a phone number but no email. I'm an international customer and it would be an expensive toll call, and I prefer email over calling anyway. Next I tried the Honors website (I've been a member for more than 20 years) and emailed their customer service. They replied but initially couldn't find the info, and later replied with the wrong email for a Doubletree property nearby. When I emailed that addresss, I got a reply from a person who didn't even have a Hilton email domain but some unrelated one (poor brand management!). This person repliied that I'd reached the wrong property but didn't offer any help in finding the right email. When I emailed her requesting this, she replied that she didn't know because the property was managed by another company (!) Then I emailed Honors again and they finally gave me the correct email. It came with an apology but no indication that the problem would be foxee. By this time I was pretty frustrated and had wasted a bunch of time getting the run around. Come on Hilton you can do way better!

Between checkin and checkout, everything was great. Staff friendly and polite, room clean and comfortable, WiFi worked well. I would give it 5 stars except that the hotel made me it very hard for me to get in touch via email. After booking I had a request and needed to contact the property. I booked the room via Hotels.com, which has a feature to message the property, and I used it but got no reply. Next, I tried the hotel website (Hilton.com) and could find a phone number but no email. I'm an international customer and it would be an expensive toll call, and I prefer email over calling anyway. Next I tried the Honors website (I've been a member for more than 20 years) and emailed their customer service. They replied but initially couldn't find the info, and later replied with the wrong email for a Doubletree property nearby. When I emailed that addresss, I got a reply from a person who didn't even have a Hilton email domain but some unrelated one (poor brand management!). This person repliied that I'd reached the wrong property but didn't offer any help in finding the right email. When I emailed her requesting this, she replied that she didn't know because the property was managed by another company (!) Then I emailed Honors again and they finally gave me the correct email. It came with an apology but no indication that the problem would be foxee. By this time I was pretty frustrated and had wasted a bunch of time getting the run around. Come on Hilton you can do way better!

Nice place to stay. Nice bar and restaurant. Parking is too expensive per night. Also, there was a major event on Saturday and parking was IMPOSSIBLE. Both my husband and I are handicapped and we had to park in the Golfing parking lot. However, a very nice person at the desk told us to park in the registration parking area so the walk was much easier. Thank you to that woman.

Nice place to stay. Nice bar and restaurant. Parking is too expensive per night. Also, there was a major event on Saturday and parking was IMPOSSIBLE. Both my husband and I are handicapped and we had to park in the Golfing parking lot. However, a very nice person at the desk told us to park in the registration parking area so the walk was much easier. Thank you to that woman.

All very well as expected.