I saw a roach in the bathroom as soon as I walked in. There was a couple fighting outside the unit I was staying at and almost caused me to call law enforcement. Very sketchy place. Will not ever book there again

I saw a roach in the bathroom as soon as I walked in. There was a couple fighting outside the unit I was staying at and almost caused me to call law enforcement. Very sketchy place. Will not ever book there again

Was initially given a room that had been blocked for cleaning. Manager resolved issue quickly. Room was nice, beds comfy. My room was in front of building, right next to Highway so a bit noisy. Breakfast was basically nonexistent; waffles not available o y a few pieces of bread for toast and 2 types of cereal.

Was initially given a room that had been blocked for cleaning. Manager resolved issue quickly. Room was nice, beds comfy. My room was in front of building, right next to Highway so a bit noisy. Breakfast was basically nonexistent; waffles not available o y a few pieces of bread for toast and 2 types of cereal.

No ice machine, breakfast was not even there. The check in smelled so bad of incense that it almost made me sick. The furniture was all scratched up. The faucet at our sink was leaking.

No ice machine, breakfast was not even there. The check in smelled so bad of incense that it almost made me sick. The furniture was all scratched up. The faucet at our sink was leaking.

The stay was definitely not worth the money. The place felt old and had a bad smell. The first room we were given reeked of cigarette smoke, even though we requested non-smoking. When we asked for a different room, the front desk gave us a non-smoking one, which was slightly better but still dark and dull. Since we checked in late, I requested a late checkout for 3 PM, and the staff member who assisted us initially assured us it was fine. However, the next day, a different staff member—who had just started his shift—called us and abruptly asked us to vacate the room immediately, without letting me explain the arrangement we had made. While I understand we were past the standard checkout time, this was due to the previous staff member’s approval. The way this situation was handled was completely unprofessional and showed a lack of concern for customer service. Besides the poor service, the rooms were outdated and musty, making for an unpleasant stay. The only positive was the well-maintained outdoor space, which looked nice. The breakfast was average, with the usual basic items. Overall, for the $119 we paid, the stay was far from worth it, and I wouldn’t recommend this place.

This property deserves zero stars, they gave us a room that was supposed to be non-smoking and it was like a chimney. The bed was broken so they change the room, the sheets were badly stained and the towels also stained and should be thrown out. This place is unsanitary and is one of the worse hotels I have ever stayed at in windsor. Extremely filthy.