Front desk awesome

I ice machine was broken on level 8 and 9 so I had to go to the ice machine e on the 10th floor….and no mini fridge so we had to fill the ice bucket and put our waters in that to keep them cold. It was very inconvenient

I ice machine was broken on level 8 and 9 so I had to go to the ice machine e on the 10th floor….and no mini fridge so we had to fill the ice bucket and put our waters in that to keep them cold. It was very inconvenient

I needed a wheelchair accessible room. I travel for work and take my mom with me because I am her caretaker. The first room we stayed in had a door problems. They moved us to a new room. The doors aren't set up for wheelchairs. They make it very difficult to get in and out. The bed's mattress kept moving around on the bed. The AC didn't keep up with the room temperature. I set it on 69 and it got so hot at night. The front desk never answers our calls from the room. We had to call from our cells phones to the front desk. The restaurant isn't open for lunch. The bathroom was barely big enough for her wheelchair. The elevator didn't stay open long enough for my moms chair to make it before it closed. She missed the ride 2 times every time she used it (unless the other guests helped her) Pro: The shower was very easy for my mom to get in and out. It was a quiet in the halls at night. The menu for room service was pretty good. The cleaning staff was very attentive. I have paid less for better handicapped accessible facilities. I would be open to consult if the manager does want to hear about how to improve the hotel for disabled travelers.

I needed a wheelchair accessible room. I travel for work and take my mom with me because I am her caretaker. The first room we stayed in had a door problems. They moved us to a new room. The doors aren't set up for wheelchairs. They make it very difficult to get in and out. The bed's mattress kept moving around on the bed. The AC didn't keep up with the room temperature. I set it on 69 and it got so hot at night. The front desk never answers our calls from the room. We had to call from our cells phones to the front desk. The restaurant isn't open for lunch. The bathroom was barely big enough for her wheelchair. The elevator didn't stay open long enough for my moms chair to make it before it closed. She missed the ride 2 times every time she used it (unless the other guests helped her) Pro: The shower was very easy for my mom to get in and out. It was a quiet in the halls at night. The menu for room service was pretty good. The cleaning staff was very attentive. I have paid less for better handicapped accessible facilities. I would be open to consult if the manager does want to hear about how to improve the hotel for disabled travelers.

Unacceptable for a Hilton standards. Reserved an Executive King Size Bed room. After a long drive, went straight to the bathroom. There were personal hairs everywhere. The toilet seat, the back of the toilet, the floor and the tub. I received a text asking how my check-in went. I replied back with the above. Silence. 24 hrs later, I received another text asking how my stay was going. I replied with the above. 45 minutes later someone came by to service the bathroom. The cleaning staff never said a word. In and out. Management never spoke to me afterwards. Checked out next morning. Everything else about this place was terrific. But not inspecting the cleanliness of the room before customers walk in is unacceptable. This is a Hilton associated facility. The standards should be higher.

Unacceptable for a Hilton standards. Reserved an Executive King Size Bed room. After a long drive, went straight to the bathroom. There were personal hairs everywhere. The toilet seat, the back of the toilet, the floor and the tub. I received a text asking how my check-in went. I replied back with the above. Silence. 24 hrs later, I received another text asking how my stay was going. I replied with the above. 45 minutes later someone came by to service the bathroom. The cleaning staff never said a word. In and out. Management never spoke to me afterwards. Checked out next morning. Everything else about this place was terrific. But not inspecting the cleanliness of the room before customers walk in is unacceptable. This is a Hilton associated facility. The standards should be higher.

The toilet had a loud hissing noise when used and would also slowly drain and then do the loud hissing noise at night.

The toilet had a loud hissing noise when used and would also slowly drain and then do the loud hissing noise at night.

Horrible experience

It was a good time went to club 337 and got a room the first room was not clean so they had to put us in another room but after that it was good

It was a good time went to club 337 and got a room the first room was not clean so they had to put us in another room but after that it was good

We booked a river view room and got a parking lot view. I asked about the price difference but the hotel said there is no price difference but on Hotels.com the parking lot view is about $20 cheaper. I paid the higher price but the hotel doesn’t feel I’m entitled a refund for the difference. *they did call and ask if I was ok with a parking lot view, and if I was, to call them back. I wasn’t ok with it so I didn’t call them back which is what I assumed they meant for me to do yet I was still told I would not get a refund because they claim all rooms in this hotel are the same price (they need to change that on hotels.com then)

We booked a river view room and got a parking lot view. I asked about the price difference but the hotel said there is no price difference but on Hotels.com the parking lot view is about $20 cheaper. I paid the higher price but the hotel doesn’t feel I’m entitled a refund for the difference. *they did call and ask if I was ok with a parking lot view, and if I was, to call them back. I wasn’t ok with it so I didn’t call them back which is what I assumed they meant for me to do yet I was still told I would not get a refund because they claim all rooms in this hotel are the same price (they need to change that on hotels.com then)

The AC controls in the room made a loud clicking sound throughout my stay

Overall, a solid hotel experience. Only two comments I have for consideration are: With multi night stays, need to at least advise customer that housekeeping will not be coming to the room to make up room, replace used towels, etc. Also, while our bathroom was not in an unclean state, there were splashes of something on the back of our bathroom door, and there was no conditioner in the multi-use containers in the shower. Wish the hotel bar was open past 10pm, too, considering there was an event in the event space next to it.

Overall, a solid hotel experience. Only two comments I have for consideration are: With multi night stays, need to at least advise customer that housekeeping will not be coming to the room to make up room, replace used towels, etc. Also, while our bathroom was not in an unclean state, there were splashes of something on the back of our bathroom door, and there was no conditioner in the multi-use containers in the shower. Wish the hotel bar was open past 10pm, too, considering there was an event in the event space next to it.

Getaway for wife and I wonderful time

Stay was good, rooms and hotel a little outdated. Staff was friendly and helpful. Check in and check out was quick. Cookies were great!

Getaway for wife and I wonderful time

Stay was good, rooms and hotel a little outdated. Staff was friendly and helpful. Check in and check out was quick. Cookies were great!

Anice couples getaway.

Check in was easy. Bed and pillows were very comfortable. Bathroom was small but adequate. Plenty of dining options around area. Stayed there before and will stay there again

Anice couples getaway.

Airport shuttle very slow, when only less than 3 miles away.

Airport shuttle very slow, when only less than 3 miles away.

Very out dated and had a oder. Water would only get warm in the shower basically cold. Will not recommend this place to anyone

The toilet had mildew stains on the side. The window had lil black ants crawling back & forth. The Shower didn’t look like they been really scrubbing the walls at all. The floors are not vacuumed good enough. The level of cleanliness is not that great. However, the bed sleeps GREAT as always. Also, everytime I stay here housekeeping come knocking on the door on check out day. If there is a DND sign on the door let me REST! Check out is at 12pm.

The toilet had mildew stains on the side. The window had lil black ants crawling back & forth. The Shower didn’t look like they been really scrubbing the walls at all. The floors are not vacuumed good enough. The level of cleanliness is not that great. However, the bed sleeps GREAT as always. Also, everytime I stay here housekeeping come knocking on the door on check out day. If there is a DND sign on the door let me REST! Check out is at 12pm.

I always stay in this hotel because it is one of the bests in LFayette. People at teh front desk and in the lobby are all helpfull. Teh only issue is this hotel has not been renewing itself for 7 years now. It gets older and older every time I stay there. It shoudl have been in a better rcondition. However, with that being said, I will stay there again.

I always stay in this hotel because it is one of the bests in LFayette. People at teh front desk and in the lobby are all helpfull. Teh only issue is this hotel has not been renewing itself for 7 years now. It gets older and older every time I stay there. It shoudl have been in a better rcondition. However, with that being said, I will stay there again.

Staffing was excellent. Facility needs an upgrade.