- check-in has issues, make us do paper form, and it does not get resolved even the next day. Saw new customers coming in and still do paper form for check-in - ice machine not working in every floor - poor services

- check-in has issues, make us do paper form, and it does not get resolved even the next day. Saw new customers coming in and still do paper form for check-in - ice machine not working in every floor - poor services

Property good and a good area, the only bad thing was that it was pretty loud whe people on the floor above us where walking, is real possible that is missing more sound insulation in between floors.

Property good and a good area, the only bad thing was that it was pretty loud whe people on the floor above us where walking, is real possible that is missing more sound insulation in between floors.

Y is ok

Y is ok

Great room and stay

It was great no complaints clean quiet.

It was great no complaints clean quiet.

Grat place

Grat place

No hot water since arrival. Hotel said we should let you know & you should arrange for compensation for us through a call to the Hotel please.

No hot water since arrival. Hotel said we should let you know & you should arrange for compensation for us through a call to the Hotel please.

I booked this stay for my wedding anniversary. My husband and I planned on dinner and a night away from our busy house in Bountiful. When we got to the hotel we noticed that it is next to a nightclub. We were immediately concerned and asked to be on the opposite side of the hotel. The man at the counter assured us we were. We were not. After returning from dinner and drinks, we attempted to get some much need rest before returning home to our kids and pets. After struggling to sleep, my husband called the front desk. This was a different individual. He tried to tell us the loud music and heavy bass were coming from the parking lot and that the police had been called. We knew this was a lie because of the nightclub. It was then that we noticed the "complimentary" earplugs. This means the hotel knows this is an issue and does nothing to inform guests before they book. These earplugs were also a joke since, even if they would have "solved" the problem, there was only one pair. By this point we were wide awake and decided we would be better off going home. The front desk told us we would have to take a refund up with the manager. We had already contacted Expedia, so we decided to let the process run its course. We could not imagine that management would NOT do the right thing. And, the best the gentle the front desk had to say to us as we left was that the music had ended. Unfortunately, the manager did NOT refund any portion of our stay despite the fact that we got no sleep,

I booked this stay for my wedding anniversary. My husband and I planned on dinner and a night away from our busy house in Bountiful. When we got to the hotel we noticed that it is next to a nightclub. We were immediately concerned and asked to be on the opposite side of the hotel. The man at the counter assured us we were. We were not. After returning from dinner and drinks, we attempted to get some much need rest before returning home to our kids and pets. After struggling to sleep, my husband called the front desk. This was a different individual. He tried to tell us the loud music and heavy bass were coming from the parking lot and that the police had been called. We knew this was a lie because of the nightclub. It was then that we noticed the "complimentary" earplugs. This means the hotel knows this is an issue and does nothing to inform guests before they book. These earplugs were also a joke since, even if they would have "solved" the problem, there was only one pair. By this point we were wide awake and decided we would be better off going home. The front desk told us we would have to take a refund up with the manager. We had already contacted Expedia, so we decided to let the process run its course. We could not imagine that management would NOT do the right thing. And, the best the gentle the front desk had to say to us as we left was that the music had ended. Unfortunately, the manager did NOT refund any portion of our stay despite the fact that we got no sleep,

Construction was not optimal, as we could hear an overhead guest walking around loudly. Unfortunately they were up and moving late at night.

Construction was not optimal, as we could hear an overhead guest walking around loudly. Unfortunately they were up and moving late at night.

The hotel was real clean . Only problem was they gave us a room on the busy street side. Lots of noise at night

The hotel was real clean . Only problem was they gave us a room on the busy street side. Lots of noise at night

Staff was great

Staff was great

The staff was very friendly. My room was comfortable. I was visiting my son at the university so it was an easy location to come and go from.

The staff was very friendly. My room was comfortable. I was visiting my son at the university so it was an easy location to come and go from.

We were given a room on the busy street. It happens sometimes but we are also Bonvoy members and there was no benefit for a better room. It’s surprising. I wouldn’t stay at this hotel again.

We were given a room on the busy street. It happens sometimes but we are also Bonvoy members and there was no benefit for a better room. It’s surprising. I wouldn’t stay at this hotel again.

Good service

Good service

$10 per night for parking on top of cost of the room. A two night stay cost us $457 with all taxes, fees, and parking costs. The hotel is an older hotel that has been remodeled and updated really well. The walls are very thin— we could hear the people in the room next to us talking, and the dogs barking in the room on the other side of us. The staff was friendly, but the woman that checked us in told us that breakfast was from 7am to 10am but when we got down to breakfast at 9:30am, it was being put away. We explained to the breakfast staff why we were there “late” but they wouldn’t stop putting breakfast away. It was a bit frustrating. The hotel was clean and close to everything downtown— we walked to the delta center with our 8 year old and 4 month old in a stroller just fine. Maps says it’s an 18 minute walk from the hotel to the delta center, but it only took us maybe 15 minutes.

$10 per night for parking on top of cost of the room. A two night stay cost us $457 with all taxes, fees, and parking costs. The hotel is an older hotel that has been remodeled and updated really well. The walls are very thin— we could hear the people in the room next to us talking, and the dogs barking in the room on the other side of us. The staff was friendly, but the woman that checked us in told us that breakfast was from 7am to 10am but when we got down to breakfast at 9:30am, it was being put away. We explained to the breakfast staff why we were there “late” but they wouldn’t stop putting breakfast away. It was a bit frustrating. The hotel was clean and close to everything downtown— we walked to the delta center with our 8 year old and 4 month old in a stroller just fine. Maps says it’s an 18 minute walk from the hotel to the delta center, but it only took us maybe 15 minutes.

Did not live up to brand standards. Hotel was in poor shape and appeared to be poorly built. Several ceiling tiles were missing and work was apparently being done on the hot water system as there was no hot water in the morning. Room included ear plugs, which were necessary as the walls and doors did little to keep out noise. Could hear conversations in the neighboring rooms and those in the room above. Bed was clean & comfortable and there was a cover on the mattress (which was a plus) Breakfast was exactly what you would expect from a Fairfield. Would not choose to stay here again.

Did not live up to brand standards. Hotel was in poor shape and appeared to be poorly built. Several ceiling tiles were missing and work was apparently being done on the hot water system as there was no hot water in the morning. Room included ear plugs, which were necessary as the walls and doors did little to keep out noise. Could hear conversations in the neighboring rooms and those in the room above. Bed was clean & comfortable and there was a cover on the mattress (which was a plus) Breakfast was exactly what you would expect from a Fairfield. Would not choose to stay here again.

We had a problem with the door key-card had to go get it redone, plus thete was no hotwater till late last night, wasnt happy to pay $10 to park, if we had family or guests then i would agree.