The absolute BEST HOTEL we've been in in YEARS!!!! The pool and slide are my kids' favorite. Even mom joined in on the fun, since it was an open slide. Breakfast - they don't skimp!!!! Has anyone noticed the new trend of pretending that gravy is a breakfast food? I completely appreciate the terrible economy the current Pres/Vice Pres has given us with out-of-control and record inflation. I get it, but we're also all paying higher room rates because of it. This hotel does NOT use the current economy as an excuse to offer gravy as a meat protein. Nope! We actually got eggs AND sausage patties!!!! My kids were thrilled!! Thank you! The staff was super friendly, our room was very convenient and close to the elevators, everything was GREAT. Perfect for Roosevelt National Park.

The room keys didnt work right away. Then the room wasnt overall that clean. My one thing i was hoping for was the hot tub and it wasnt working. The beds were small for being a suite that supposedly slept 7. We barely had enough for the 6 of us.

The in room fridge was so frosted i couldnt even put a toothpick in the freezer. It was very loud also. Had to take the key cards up 3 times to get re programmed and several guested commented about none of the keys opening outside door. The railing into the pool was propped up with 2x4 boards. Serveral of the water features didnt work. Very subpar

The room keys didnt work right away. Then the room wasnt overall that clean. My one thing i was hoping for was the hot tub and it wasnt working. The beds were small for being a suite that supposedly slept 7. We barely had enough for the 6 of us.

The in room fridge was so frosted i couldnt even put a toothpick in the freezer. It was very loud also. Had to take the key cards up 3 times to get re programmed and several guested commented about none of the keys opening outside door. The railing into the pool was propped up with 2x4 boards. Serveral of the water features didnt work. Very subpar

I reported to the desk that our room was missing the toilet dispenser rod but the issue was ignored by the desk person. She was very difficult to understand because of language issues.

I reported to the desk that our room was missing the toilet dispenser rod but the issue was ignored by the desk person. She was very difficult to understand because of language issues.

Good experience. out room needed a few thigs hook behind bathroom door missing ,coffee pot plastic filter did not fit the coffee pot, small hole on wall from back of door handle. other wise is was good ,exit door locked. Pet area was good and clean !! would recommend. Beautiful indoor pool great for kids..

Good experience. out room needed a few thigs hook behind bathroom door missing ,coffee pot plastic filter did not fit the coffee pot, small hole on wall from back of door handle. other wise is was good ,exit door locked. Pet area was good and clean !! would recommend. Beautiful indoor pool great for kids..

Dirty bathroom grout was filthy faucet was green where water came out the room was not vacuumed and had a bad smell to that burned our sinuses

Dirty bathroom grout was filthy faucet was green where water came out the room was not vacuumed and had a bad smell to that burned our sinuses

Nice

The room was not the one shown in online images. There was no jetted tub. Water dripped all night and there were valves and things opening and closing. The ice machine on our floor was also broken. The driveway and parking lot were awful.

A long in the tooth Comfort. Needs a thorough deep ckeaning and upgrades. Gets a lot of seasonal use and wear. Very good and courteous, helpful staff. Surrounding grounds not too well cared for v

Quiet, fairly clean. Staff was slow, but friendly. It took a very long time to check in. Hot tub was under renovations and has been for over a year.

The whole hotel smelled like super strong perfume (to the point it gives you an headache) and the room smelled like mold. Will NOT be staying here again

The only thing good about this hotel was the waterpark. We wouldn't stay here again. For the price of the hotel we were disappointed with the rooms. There was parts of the wall missing, the heater had partly fallen off the wall, the beds were creaky and uncomfortable, but the worst part was the AC wasn't working. It kept kicking off and making a terrible noise. We ended up switching rooms around midnight (and we have a 6 year old who had already fallen asleep). The new room was quieter (being upstairs) but the AC still didn't work properly. From what we heard at the front desk, this was a common issue. Both at night when we switched and in the morning at check out, there were other customers complaining about issues. The breakfast was good, and the staff working the dining area was top notch. But we wouldn't recommend this hotel, even though the pool and the waterpark are great - because at the end of the day, your kid might be happy but the parents can't get a good night's sleep.

It was as I expected.

It was as I expected.

No vent in the bathroom.

No vent in the bathroom.

Only one garbage can in the room. Bathroom door doesn't lock and dirty spots on comforter, pool and water slide good for young kids

Only one garbage can in the room. Bathroom door doesn't lock and dirty spots on comforter, pool and water slide good for young kids

I walked into my room and right out. Didn’t end up staying bc I didn’t want to touch anything. Entire building smells like air fresheners, even from the outside. It’s just being pumped in and it’s overwhelming. My room smelled like urine and was absolutely grotesque.

I walked into my room and right out. Didn’t end up staying bc I didn’t want to touch anything. Entire building smells like air fresheners, even from the outside. It’s just being pumped in and it’s overwhelming. My room smelled like urine and was absolutely grotesque.

Old,dirty,live bugs (3) found in the bed. Towels old stained and frayed cheap soap/shampoo in bath crumbling parking lot. Go else where

The hotel in general was very dirty and dank.

Old,dirty,live bugs (3) found in the bed. Towels old stained and frayed cheap soap/shampoo in bath crumbling parking lot. Go else where

The hotel in general was very dirty and dank.

Overall the property could use some updates. I have stayed at the hotel many times in the past 20 years and this year was definately the most run down it has been. Hot tub was closed and the pool area was kind of just “gross”. Staff was also not very friendly.

The hotel was clean, but our room smelled like cigarette smoke and musty water. The beds were so old and worn out that I could feel every spring while laying on it.

Overall the property could use some updates. I have stayed at the hotel many times in the past 20 years and this year was definately the most run down it has been. Hot tub was closed and the pool area was kind of just “gross”. Staff was also not very friendly.