was charged a daily ammenity fee for use of pool, hot tub and fireplace, but fireplace not functioning at time of visit Bartender rude

Upon checking in I was notified that only their bar was open and there was no food service as their restaurant was being renovated and there were no restaurants near by. Went to the assigned room to discover that the bedding and mattress were very soft and unacceptable. Unfortunately, I was looking for some food and a nice bed for some sleep that night. Not to much to ask. I went back to the counter and let them know the accommodation's were not acceptable and requested a refund. I was told I needed to call a 3rd party to get the refund since not directly booked. I called the 3rd party, Hotels.com, who did a good job in attempting to get a refund on my behalf. However the Lodge refused to provide a refund, decided to keep the $$ even though the accommodations were subpar and no service was provided, even after they told me I would be provided a refund. I'm not sure why they would choose to take such a stance and reverse on their commitment. There are many other reputable hotels in the area.

Upon checking in I was notified that only their bar was open and there was no food service as their restaurant was being renovated and there were no restaurants near by. Went to the assigned room to discover that the bedding and mattress were very soft and unacceptable. Unfortunately, I was looking for some food and a nice bed for some sleep that night. Not to much to ask. I went back to the counter and let them know the accommodation's were not acceptable and requested a refund. I was told I needed to call a 3rd party to get the refund since not directly booked. I called the 3rd party, Hotels.com, who did a good job in attempting to get a refund on my behalf. However the Lodge refused to provide a refund, decided to keep the $$ even though the accommodations were subpar and no service was provided, even after they told me I would be provided a refund. I'm not sure why they would choose to take such a stance and reverse on their commitment. There are many other reputable hotels in the area.

Comfortable and good value with southwest decor in room. Room didn’t have fridge.

Comfortable and good value with southwest decor in room. Room didn’t have fridge.

The AC was broken in our first room. I paid extra for Suite with a balcony, the AC was broken so I was moved to a room with no balcony and was not offered any compensation. Then the coffee maker did not work in the 2nd room. The staff was very unconcerned. Very disappointed overall

The AC was broken in our first room. I paid extra for Suite with a balcony, the AC was broken so I was moved to a room with no balcony and was not offered any compensation. Then the coffee maker did not work in the 2nd room. The staff was very unconcerned. Very disappointed overall

We will return if ever in Toas

We will return if ever in Toas

The hotel looks like how you would expect a Santa Fe hotel to look. The staff was very friendly and attentive. The pool was also great.

The hotel looks like how you would expect a Santa Fe hotel to look. The staff was very friendly and attentive. The pool was also great.

I thought this was absolutely beautiful and the staff was so friendly and professional

I thought this was absolutely beautiful and the staff was so friendly and professional

Hot tub not working and no restaurant on site

Hot tub not working and no restaurant on site

Our stay here was good, beds a tad uncomfortable if ou have back issues, the layout was nice. The room had needed amenities. The ice machine wasn’t working on the exterior extended rooms so we had to walk to the main office to get ice. The property is gorgeous and well kept, we were there in August so the weather was amazing. PS the Pool was open which I noticed a lot of comments said it wasn’t. The pool and hot tub was very nice and refreshing for a kickback. The desk folks were friendly and accommodating. Would definitely come back again, thank you!

Our stay here was good, beds a tad uncomfortable if ou have back issues, the layout was nice. The room had needed amenities. The ice machine wasn’t working on the exterior extended rooms so we had to walk to the main office to get ice. The property is gorgeous and well kept, we were there in August so the weather was amazing. PS the Pool was open which I noticed a lot of comments said it wasn’t. The pool and hot tub was very nice and refreshing for a kickback. The desk folks were friendly and accommodating. Would definitely come back again, thank you!

Restaurant under renovation

The key and door handle didn’t work properly and didn’t open. When I went back to the front desk it seemed like they knew about it, they said to keep trying and if it doesn’t open they will call the maintenance man. The shower had hardly any pressure. Other than those 2 problems, the property was clean and quiet.

The key and door handle didn’t work properly and didn’t open. When I went back to the front desk it seemed like they knew about it, they said to keep trying and if it doesn’t open they will call the maintenance man. The shower had hardly any pressure. Other than those 2 problems, the property was clean and quiet.

In the hotels.com website says that there ir a charging station for EV and there is NOT. The breakfast is not good. Hotel need renovations

In the hotels.com website says that there ir a charging station for EV and there is NOT. The breakfast is not good. Hotel need renovations

This place is very clean, friendly and helpful staff. A tad outdated but still nice. The required amenities fee got to me a bit, plus the ala carte breakfast costs. Parking is great and safe. Close to the Opera and Plaza. Very nice options for food, drinks, etc nearby.

This place is very clean, friendly and helpful staff. A tad outdated but still nice. The required amenities fee got to me a bit, plus the ala carte breakfast costs. Parking is great and safe. Close to the Opera and Plaza. Very nice options for food, drinks, etc nearby.

Lovely room. Nice lounge and outdoor areas

Lovely room. Nice lounge and outdoor areas

Great hotel, the room was clean and comfortable. Hotel has a nice pool and hot tub space!

Great hotel, the room was clean and comfortable. Hotel has a nice pool and hot tub space!

They really need to do some updates for the price we were charged. We went during a busy time so rates were high but the carpet needs to be either deep cleaned or replaced. It is just plain dirty in the rooms. The showers were outdated and the caulk was peeling in the shower/tub. The lighting in the bathroom was horrible. There is no way I can see what I look like much less put on makeup. I know that the lighting was a problem in my business partners room as well as he complained that he could not see to shave his face. Staff was nice.

They really need to do some updates for the price we were charged. We went during a busy time so rates were high but the carpet needs to be either deep cleaned or replaced. It is just plain dirty in the rooms. The showers were outdated and the caulk was peeling in the shower/tub. The lighting in the bathroom was horrible. There is no way I can see what I look like much less put on makeup. I know that the lighting was a problem in my business partners room as well as he complained that he could not see to shave his face. Staff was nice.

Great location, but the hotel needs serious updating. Dirty carpet, air conditioner had duck tape holding it together, and the room never really cooled down to my liking.

Great location, but the hotel needs serious updating. Dirty carpet, air conditioner had duck tape holding it together, and the room never really cooled down to my liking.