Great hotel and great staff

Very pleasant place to stay near Richmond

Very pleasant place to stay near Richmond

Lovely hotel with friendly staff. The leisure facilities are excellent. We will be back.

Lovely hotel with friendly staff. The leisure facilities are excellent. We will be back.

Wonderful staff got upgraded and the spa and the room are exemplary

Wonderful staff got upgraded and the spa and the room are exemplary

We came to RHH for our babymoon but unfortunately weren't impressed with the little details. We had a loft room which was really hot (which we weren't expecting in Oct!) and the air con unit was noisy and inefficient. There were a few niggles that affected our stay - the telephone in the room didn't work (and reception didn't pick up when we called from our mobiles) - the cleaners trolley was outside our room the whole stay (which was inconvenient as it was hard to get past it!) - the restaurant service was slow and they didn't have the food we wanted - there was only one sachet of milk in the room - the check-in process was rushed and felt stressful, which isn't what we had expected for a relaxing overnight break. Saying that, we did enjoy the general ambience of the hotel, and the standard of decor and design, just let down by the little details unfortunately. Not in line with the price of the room, nor by our previous experiences at Harbour Hotels.

We came to RHH for our babymoon but unfortunately weren't impressed with the little details. We had a loft room which was really hot (which we weren't expecting in Oct!) and the air con unit was noisy and inefficient. There were a few niggles that affected our stay - the telephone in the room didn't work (and reception didn't pick up when we called from our mobiles) - the cleaners trolley was outside our room the whole stay (which was inconvenient as it was hard to get past it!) - the restaurant service was slow and they didn't have the food we wanted - there was only one sachet of milk in the room - the check-in process was rushed and felt stressful, which isn't what we had expected for a relaxing overnight break. Saying that, we did enjoy the general ambience of the hotel, and the standard of decor and design, just let down by the little details unfortunately. Not in line with the price of the room, nor by our previous experiences at Harbour Hotels.

We were given a room that smelt of damp- we were then moved to a twin room which was not what we had paid for. (Deluxe)Very small and hot. We were given complimentary breakfast and a drinks voucher but was really dissapointed. Definately not a luxury experience and would not stay again.

We were given a room that smelt of damp- we were then moved to a twin room which was not what we had paid for. (Deluxe)Very small and hot. We were given complimentary breakfast and a drinks voucher but was really dissapointed. Definately not a luxury experience and would not stay again.

Lovely hotel, very clean , excellent facilities including leisure centre. Staff were friendly and efficient. Disappointing to have to pay for car park.

Nice hotel, lovely spa, expensive parking - especially if go over 24 hours by only an hour or two

Very nice spa.

Pleasant stay room was nice comfortable had all we needed Breakfast was nothing special for cost Probably use again if in that location

Pleasant stay room was nice comfortable had all we needed Breakfast was nothing special for cost Probably use again if in that location

Location

Location

Location great , very comfortable hotel , staff very friendly and helpful ,

Location great , very comfortable hotel , staff very friendly and helpful ,

I live 20 minutes away from Richmond but decided to have a short escape with the family because Richmond is such as nice place to visit. Good vibe, family friendly, lots of parks, good atmosphere at night especially friday saturday. The hotel is very nice, i travel alot abroad and wish i could get a similar quality for hotels that are usually more expensive and smaller with fewer facilities. Good staff, helpful friendly and clean bedrooms. Highly recommend

I live 20 minutes away from Richmond but decided to have a short escape with the family because Richmond is such as nice place to visit. Good vibe, family friendly, lots of parks, good atmosphere at night especially friday saturday. The hotel is very nice, i travel alot abroad and wish i could get a similar quality for hotels that are usually more expensive and smaller with fewer facilities. Good staff, helpful friendly and clean bedrooms. Highly recommend

Great property for both business and pleasure

Great location , nice spacious room. No view as it has a window facing a wall but it lets light in. We didn't require a room with a view as it was a place to stay whilst out in Gunnersbury park. Has lovely Bramley toiletries. It is ideal for walking to Richmond Town centre and th park is on your door step.

It was the second time we had stayed here. Overall sevice was good, although breakfast service the first morning was somewhat slow but was spot on the second day. Only point on condition of the bathroom, the bason tap was loose, i did mention but was not a show stopper. Overall a good stay, staff friendly and good food.

It was the second time we had stayed here. Overall sevice was good, although breakfast service the first morning was somewhat slow but was spot on the second day. Only point on condition of the bathroom, the bason tap was loose, i did mention but was not a show stopper. Overall a good stay, staff friendly and good food.

Great property for both business and pleasure

Great location , nice spacious room. No view as it has a window facing a wall but it lets light in. We didn't require a room with a view as it was a place to stay whilst out in Gunnersbury park. Has lovely Bramley toiletries. It is ideal for walking to Richmond Town centre and th park is on your door step.

The hotel is nice with friendly staff. But a few issues, in the Spa one of the hot tubs weren't working. The rails on the steps to the hot tub were loose, and a bit precarious. One night in our room, the air conditioning failed, and we were give n a hand fan. Whilst we had a discount given on the price, at the price and location, they just need to pay attention to the finer details.

The hotel is nice with friendly staff. But a few issues, in the Spa one of the hot tubs weren't working. The rails on the steps to the hot tub were loose, and a bit precarious. One night in our room, the air conditioning failed, and we were give n a hand fan. Whilst we had a discount given on the price, at the price and location, they just need to pay attention to the finer details.

Property and menu need attention.

Property and menu need attention.