Views were amazing, except for our upgraded room with view and sound effects over the rubbish facilities.

Quality of foid very good but service poor

Quality of foid very good but service poor

We felt the bathroom was very tired looking. Staff were young and no training done. Breakfast was very poor for the rating of the hotel and my husband ripped his T-shirt on chair at breakfast as it was damaged. Think the hotel dealt with our complaints wrongly.

We felt the bathroom was very tired looking. Staff were young and no training done. Breakfast was very poor for the rating of the hotel and my husband ripped his T-shirt on chair at breakfast as it was damaged. Think the hotel dealt with our complaints wrongly.

Amazing views, nice hotel. Bathroom in need of refurbishing and surprisingly small compared to size of the room. Good was very good but service inconsistent.

Amazing views, nice hotel. Bathroom in need of refurbishing and surprisingly small compared to size of the room. Good was very good but service inconsistent.

I can't wait to visit again! Everyone was so kind and helpful. The room was lovely and spacious. Dinner was wonderful - the sticky toffee pudding was one of the best things I've ever eaten. The view is outstanding and there is easy access to the beach.

I can't wait to visit again! Everyone was so kind and helpful. The room was lovely and spacious. Dinner was wonderful - the sticky toffee pudding was one of the best things I've ever eaten. The view is outstanding and there is easy access to the beach.

Beautiful property overlooking North Berwick golf links and the sea. If you are looking for a small quaint European hotel this isn’t the place. This is a large property with spacious rooms. Very nice spa. Great access to the golf links or a walk to the beach. Relatively short walk to downtown.

Beautiful property overlooking North Berwick golf links and the sea. If you are looking for a small quaint European hotel this isn’t the place. This is a large property with spacious rooms. Very nice spa. Great access to the golf links or a walk to the beach. Relatively short walk to downtown.

Breakfast and dinner were fantastic! I'm vegetarian and the options for dinner were delicious, creative and satisfying. The decor throughout the hotel overall is very traditional. The furnishings appeared to be of high quality, particularly the window treatments and furniture in my room. I would certainly stay again!

Breakfast and dinner were fantastic! I'm vegetarian and the options for dinner were delicious, creative and satisfying. The decor throughout the hotel overall is very traditional. The furnishings appeared to be of high quality, particularly the window treatments and furniture in my room. I would certainly stay again!

Great location with beautiful views over the golf course and Firth of Forth. Sea view room was comfortable and had everything you need in a short stay

Great location with beautiful views over the golf course and Firth of Forth. Sea view room was comfortable and had everything you need in a short stay

Great hotel but spa not good. Foyer, bar, restaurant, room, views all lovely. Comfortable room. A few issues though. We paid more for a sea view, and we're looking out side of hotel rather than the sea front. We chose this hotel for the spa, and paid the premium prices over other local hotels for this. When we went down it was absolutely mobbed, kids swimming lessons, lots of annoyed looking guests queuing to get into the wee sauna rooms! And the outdoor splash pool was closed (locals since said it's often closed). They need a booking system as we basically stood around getting cold waiting for a space in sauna, then gave up. Also shower in our room was v v bad, basically unusable. Such a shame as v lovely hotel otherwise and wonderful location. I emailed them these comments but a week on no reply which is disappointing.

Great hotel but spa not good. Foyer, bar, restaurant, room, views all lovely. Comfortable room. A few issues though. We paid more for a sea view, and we're looking out side of hotel rather than the sea front. We chose this hotel for the spa, and paid the premium prices over other local hotels for this. When we went down it was absolutely mobbed, kids swimming lessons, lots of annoyed looking guests queuing to get into the wee sauna rooms! And the outdoor splash pool was closed (locals since said it's often closed). They need a booking system as we basically stood around getting cold waiting for a space in sauna, then gave up. Also shower in our room was v v bad, basically unusable. Such a shame as v lovely hotel otherwise and wonderful location. I emailed them these comments but a week on no reply which is disappointing.

Beautiful property if your going to play golf.

Beautiful property if your going to play golf.

Amazing service especially from Samuel at the Bass Rock Bar. The spa facilities are also great all in all super relaxing stay!

Amazing service especially from Samuel at the Bass Rock Bar. The spa facilities are also great all in all super relaxing stay!

Great hotel, super friendly staff. Lovely room, slight issue with the heating, but it was resolved immediately.

Great hotel, super friendly staff. Lovely room, slight issue with the heating, but it was resolved immediately.

The actual hotel was beautiful and lovely scenic views. I didn’t receive any upgrade for VIP member on Expedia and I did not receive a response to my two email complaints I made for my stay. I didn’t find the staff particularly helpful- they were rude. The rooms had the heating blasting all during the night so my family couldn’t sleep. We raised this but staff on reception didn’t do anything about it and were too busy laughing with each other in the background to do anything about it. Spa was fabulous and rooms were lovely- bathroom was dated.

The actual hotel was beautiful and lovely scenic views. I didn’t receive any upgrade for VIP member on Expedia and I did not receive a response to my two email complaints I made for my stay. I didn’t find the staff particularly helpful- they were rude. The rooms had the heating blasting all during the night so my family couldn’t sleep. We raised this but staff on reception didn’t do anything about it and were too busy laughing with each other in the background to do anything about it. Spa was fabulous and rooms were lovely- bathroom was dated.

Stayed here for two nights excellent 4 star hotel food excellent with excellent service.Hotel has many rooms all seem to be individual however our room was a bit of an odd shape with a small window overlooking the front of the hotel and a bathroom that was very difficult to get into i.e. when opening the door you had to squeeze through between the open door and the sink you had to be rather slim to do this! The water pressure when filling the bath (as we were on the third floor) is very low so you will need to wait a while to fill the bath. Breakfast is waiter served great choice full English and alternative choices and self service for all fresh bakery bread fruit.etc. Nothing was too much trouble. The hotel is in an fantastic location with a spa that includes an ice room sauna, steam room and heated pool and outside small jacuzzi pool. Would definitely come back.

Stayed here for two nights excellent 4 star hotel food excellent with excellent service.Hotel has many rooms all seem to be individual however our room was a bit of an odd shape with a small window overlooking the front of the hotel and a bathroom that was very difficult to get into i.e. when opening the door you had to squeeze through between the open door and the sink you had to be rather slim to do this! The water pressure when filling the bath (as we were on the third floor) is very low so you will need to wait a while to fill the bath. Breakfast is waiter served great choice full English and alternative choices and self service for all fresh bakery bread fruit.etc. Nothing was too much trouble. The hotel is in an fantastic location with a spa that includes an ice room sauna, steam room and heated pool and outside small jacuzzi pool. Would definitely come back.

Staff were excellent, polite and efficient.

Staff were excellent, polite and efficient.

Delighted with the stay. Upgraded to a sea view and reception staff fantastic.

Delighted with the stay. Upgraded to a sea view and reception staff fantastic.

Overnight stay was excellent from initial check in (early!) to checkout. Staff were very friendly and helpful and the hotel had been restored beautifully. The spa is superb, especially the hydro therapy pool outside. Breakfast was really good with great produce and choice. Will definitely be back!