When we checked in they asked for a card for incidentals, room was pre paid, they put a hold on our card for the total amount. That tied up our funds for 4 days. They had no idea of how to fix the problem.

We liked the accommodations and view; the front desk service was good, especially a young man who checked us in, but cannot remember his name (maybe started with a C or a K; had partial head shaved a bit on sides). We did not like the poor service in all of the restaurants. Dirty dishes literally piled up on the table at the bar restaurant, service was slow without it being full of customers. Servers 'went MIA' at all restaurants (Jade, Coffee shop). I believe a guest got stuck in the elevator. Worst of all was the loud noise of 4-5 housekeepers on our first night at 10 pm at night, while we were trying to sleep. They were laughing and carrying on in the doorway of room across from 1010. I opened our door and just looked at them and they said "Oh, sorry" but continued to be loud after closing our door. One had long orange hair & she seemed to be the loudest. It was very unprofessional. I called the front desk & they said they would contact the housekeeping manager. The finally left the area but not before yelling "Yikes!"

When we checked in they asked for a card for incidentals, room was pre paid, they put a hold on our card for the total amount. That tied up our funds for 4 days. They had no idea of how to fix the problem.

We liked the accommodations and view; the front desk service was good, especially a young man who checked us in, but cannot remember his name (maybe started with a C or a K; had partial head shaved a bit on sides). We did not like the poor service in all of the restaurants. Dirty dishes literally piled up on the table at the bar restaurant, service was slow without it being full of customers. Servers 'went MIA' at all restaurants (Jade, Coffee shop). I believe a guest got stuck in the elevator. Worst of all was the loud noise of 4-5 housekeepers on our first night at 10 pm at night, while we were trying to sleep. They were laughing and carrying on in the doorway of room across from 1010. I opened our door and just looked at them and they said "Oh, sorry" but continued to be loud after closing our door. One had long orange hair & she seemed to be the loudest. It was very unprofessional. I called the front desk & they said they would contact the housekeeping manager. The finally left the area but not before yelling "Yikes!"

We had a comfortable stay right before our cruise. We enjoyed the shopping mall nearby. There was a wide selection in the breakfast choices.

We had a comfortable stay right before our cruise. We enjoyed the shopping mall nearby. There was a wide selection in the breakfast choices.

Super close to alot of restaurants and stores.

Very close to restaurants and shopping

Super close to alot of restaurants and stores.

Dining options limited

Dining options limited

Great location. Easy parking. Rooms were clean and comfortable

Great location. Easy parking. Rooms were clean and comfortable

This is in good location

This is in good location

The property was very clean and the staff was very helpful.

The property was very clean and the staff was very helpful.

The onsite dining was poor. We also found the staff to be less than helpful in some cases. The room was nice although the hotel is dated. The surrounding area is so-so. Parking is in a lot that is in need of repair. There is no valet. We did receive help with our luggage which was nice.

The onsite dining was poor. We also found the staff to be less than helpful in some cases. The room was nice although the hotel is dated. The surrounding area is so-so. Parking is in a lot that is in need of repair. There is no valet. We did receive help with our luggage which was nice.

Very dated property. Water did not run very hot and the cafe coffee ran cold ! Restaurant looked unappealing and the prices in the shop were astronomical . Nowhere near value for money .

Very dated property. Water did not run very hot and the cafe coffee ran cold ! Restaurant looked unappealing and the prices in the shop were astronomical . Nowhere near value for money .

Of the big 3 hotels, this is the least relevant. It is not really in walking distance to much. The toilets are terrible and the ac is a dull roar constantly.

Of the big 3 hotels, this is the least relevant. It is not really in walking distance to much. The toilets are terrible and the ac is a dull roar constantly.

The furniture in our room 717 is very worn, as was some in common areas. The area surrounding the hotel felt sketchy. Was glad to see more security on our last day

The furniture in our room 717 is very worn, as was some in common areas. The area surrounding the hotel felt sketchy. Was glad to see more security on our last day

I chose this hotel after getting scared by the Econo Inn. I felt everything was good besides the constant noise from the cleaners and the fact I hung a breakfast menu out very early (7pm) for next morning and it was not picked up. Otherwise staff lovely, rooms are nice and food was ok.

I chose this hotel after getting scared by the Econo Inn. I felt everything was good besides the constant noise from the cleaners and the fact I hung a breakfast menu out very early (7pm) for next morning and it was not picked up. Otherwise staff lovely, rooms are nice and food was ok.

Parking is over charged

Parking is over charged

Service is good, lobby is comfortable

Service is good, lobby is comfortable

Our room had a wire where a safe should have been but it was not so I could not lock my things up. I left my watch on the bathroom counter and it was not there when I returned nor when I asked the hotel staff was it located. The waitress at the restaurant was very rude while we were waiting to checkin. I would not stay here. This is the first negative review I’ve left after using hotels.com for 10 years.