The hotel is big and has a nice pool. We felt safe, with great views of the city. With the hotel being so big it’s hard to really have it clean. The room had dust everywhere, the water was brown. The AC didn’t work only made noise, they did offer a fan, but it was too hot! The power went out as well. The cleaning staff were really nice. The other issue is it’s location getting in and out is extremely hard as there is a highway in front the hotel. We had to alway go around in circles to leave the hotel. I would not stay again.

It is important to have clean rooms, it is for two people the amenities should be for two people. Customers should Not have the need to ask to Cleanning staff for additional towels and soap etc. Little roaches all over. Needs to be fumigated. The staff act like they do not like their job.

It is important to have clean rooms, it is for two people the amenities should be for two people. Customers should Not have the need to ask to Cleanning staff for additional towels and soap etc. Little roaches all over. Needs to be fumigated. The staff act like they do not like their job.

I loved the hotel vibe. It is old and needs a lot of care but it was like an oasis in the middle of the big city so quiet, calm and relaxing. I was not lucky to be in a room that has AC but you could ask for it upon arrival. I didn’t think it was necessary for us. Only two towels were provided daily and bedding is not changed daily but I did not mind since the city was in a severe drought and it is really unnecessary. I am not sure if this is reviewed by management but I do want to point out that Customer Service training is badly needed for the staff that works there. I could see that the hotel is fully staffed cause I saw people working everywhere but might as well not. The bellboy never offered help and always talking to a driver out in the parking lot, room service took 2 hours to be delivered and asking for support from the front desk was a challenge; they had a problem for any possible solution 😅. Staff is not rude they are just not helpful nor customer service oriented. I am not too picky. I would stay there again just because of the view and the calmness of the place.

I loved the hotel vibe. It is old and needs a lot of care but it was like an oasis in the middle of the big city so quiet, calm and relaxing. I was not lucky to be in a room that has AC but you could ask for it upon arrival. I didn’t think it was necessary for us. Only two towels were provided daily and bedding is not changed daily but I did not mind since the city was in a severe drought and it is really unnecessary. I am not sure if this is reviewed by management but I do want to point out that Customer Service training is badly needed for the staff that works there. I could see that the hotel is fully staffed cause I saw people working everywhere but might as well not. The bellboy never offered help and always talking to a driver out in the parking lot, room service took 2 hours to be delivered and asking for support from the front desk was a challenge; they had a problem for any possible solution 😅. Staff is not rude they are just not helpful nor customer service oriented. I am not too picky. I would stay there again just because of the view and the calmness of the place.

Loved this beautiful hotel

Loved this beautiful hotel

The front desk operation was slow. Towel missing in room. Dirty water from tap after rain. Bed was good to sleep.

The front desk operation was slow. Towel missing in room. Dirty water from tap after rain. Bed was good to sleep.

Felt unsafe in hotel room keys don’t work after a few hours had to go back to office

Felt unsafe in hotel room keys don’t work after a few hours had to go back to office

A classic place to relax

A classic place to relax

It was a little hard to get to.

It was a little hard to get to.

The location is great to be in the middle of everything in Guadalajara. The hotel is beautiful - on a high point where you can see the beautiful town at night. The pool was clean and rooms were clean. I would probably just invest in a better A/C system. Other than that everything was great!

The location is great to be in the middle of everything in Guadalajara. The hotel is beautiful - on a high point where you can see the beautiful town at night. The pool was clean and rooms were clean. I would probably just invest in a better A/C system. Other than that everything was great!

Terrible

1

Terrible

1

Staff was very pleasant and friendly

Staff was very pleasant and friendly

No tv remote, no a/c remote, no phone, went to lobby twice asking for remotes. Both times replied no bell boy available, out for lunch, will send later. Never did comply.

No tv remote, no a/c remote, no phone, went to lobby twice asking for remotes. Both times replied no bell boy available, out for lunch, will send later. Never did comply.

When we arrived july 16 the refrigerator was warm. We pulled it out and had to plug it in but it made a terrible loud noise. We told the front desk. No one came. Wednesday we told desk again but no one came. It Never was fixed or replaced when we left Thursday. All our drinks were warm. We had to to buy ice. Other than that the place was nice. I don't know if we would comeback. And we go to guadalajara alot.

When we arrived july 16 the refrigerator was warm. We pulled it out and had to plug it in but it made a terrible loud noise. We told the front desk. No one came. Wednesday we told desk again but no one came. It Never was fixed or replaced when we left Thursday. All our drinks were warm. We had to to buy ice. Other than that the place was nice. I don't know if we would comeback. And we go to guadalajara alot.

Had booked a room with Jacuzzi and water and jacuzzi out of service the hotel did not let us know until we found out in the room and then couldn't get a refund with the hotel

Had booked a room with Jacuzzi and water and jacuzzi out of service the hotel did not let us know until we found out in the room and then couldn't get a refund with the hotel

I was very disappointed by this property for three reasons. It has a swamp cooler not an AC unit in the room therefore it did a poor job of cooling the room. The front desk lady wasn’t customer oriented at all. I asked for a hand towel and she was of no help. I asked the house keeper for one and she gladly provided one for us. The last night before checking out our room ran out of water. We called the front desk and informed them of the issue. They provided water back to our room however it was contaminated with mud and rust. Once again I called the front desk to let them know about the water. Once again they were of no help. They stated that it was normal because they had provided us with new water. They told me to wait and the water would clear up. I waited about 5 hours and the problem was never resolved. The last issue was the slow WiFi.

I was very disappointed by this property for three reasons. It has a swamp cooler not an AC unit in the room therefore it did a poor job of cooling the room. The front desk lady wasn’t customer oriented at all. I asked for a hand towel and she was of no help. I asked the house keeper for one and she gladly provided one for us. The last night before checking out our room ran out of water. We called the front desk and informed them of the issue. They provided water back to our room however it was contaminated with mud and rust. Once again I called the front desk to let them know about the water. Once again they were of no help. They stated that it was normal because they had provided us with new water. They told me to wait and the water would clear up. I waited about 5 hours and the problem was never resolved. The last issue was the slow WiFi.

I like this hotel a lot only that the air conditioner isn’t work well and it was very humid, also the internet doesn’t work well in the rooms. But the rest of the things were fine.