Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!

Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!

The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.

The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.

Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.

Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.

Excellent location, service and staff hospitality

Excellent location, service and staff hospitality

This is one of the best hotels we have stayed. Our room was awesome!! Every detail !!! Everything is thought to give you a wonderful confort. People at hotel are very nice all around, at the lobby, the restaurant, room service, etc. Everybody is looking how make you feel like never before. We have special appreciation for Catherine at from desk, well she was very kind with us since the arrival; during our stay was always worried about our needs and at our departure concern in every detail!! This hotel spoils guests!! After been there you don't want to stay in any other place.

This is one of the best hotels we have stayed. Our room was awesome!! Every detail !!! Everything is thought to give you a wonderful confort. People at hotel are very nice all around, at the lobby, the restaurant, room service, etc. Everybody is looking how make you feel like never before. We have special appreciation for Catherine at from desk, well she was very kind with us since the arrival; during our stay was always worried about our needs and at our departure concern in every detail!! This hotel spoils guests!! After been there you don't want to stay in any other place.

Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.

Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.

Over all better than avarage

Over all better than avarage

Amazing

Amazing

One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!

One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!

Beautiful property with amazing views. The staff certainly make the stay extra special.

Beautiful property with amazing views. The staff certainly make the stay extra special.

The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality