Lovely view

Lovely view

Room clean, facilities not the best

Room clean, facilities not the best

It used to be a 5 star hotel under Kempinski but now as much as the staff tried to be friendly everything was slow and the hotel feels rundown…not a manager in sight also… Staff as helpful as they could be under the circumstances… it is not their fault

It used to be a 5 star hotel under Kempinski but now as much as the staff tried to be friendly everything was slow and the hotel feels rundown…not a manager in sight also… Staff as helpful as they could be under the circumstances… it is not their fault

Excellent staff, clean room, good breakfast..just need a bit of restoration..

Excellent staff, clean room, good breakfast..just need a bit of restoration..

The landscape is very beautiful and the service is excellent.

The landscape is very beautiful and the service is excellent.

Excellent location, hotel was pristine and staff were helpful and friendly. The Grill restaurant was amazing.

Excellent location, hotel was pristine and staff were helpful and friendly. The Grill restaurant was amazing.

Nice and convenient 5 star hotel. It's all nice, but a little outdated, maybe remodeling, especially the lobby, would be a real upgrade to this already established palace in Geneva

Nice and convenient 5 star hotel. It's all nice, but a little outdated, maybe remodeling, especially the lobby, would be a real upgrade to this already established palace in Geneva

Classy and conveniently located, although the lobby is a little outdated

Classy and conveniently located, although the lobby is a little outdated

The bath had paint marks and was not resolved during my stay. I had to phone to get the iPad working and we were not offered free city bus tickets. Breakfast tea was not great either. I have stayed there many time before under kempinski and standard was better then. Will consider alternative next time. For 5 stars hotel small details count.

The bath had paint marks and was not resolved during my stay. I had to phone to get the iPad working and we were not offered free city bus tickets. Breakfast tea was not great either. I have stayed there many time before under kempinski and standard was better then. Will consider alternative next time. For 5 stars hotel small details count.

The property is outdated, room is outdated. Toilet bowl clogged and makes a 3 minutes loud noise after flushing. Mattress is not premium just standard. I noticed an oily stain on the chair when we got there. For $700 a night I expected much better. Only credit I would give is the staff being nice and professional, housekeeping did a good job too. hotel restaurant is exaggerating pricey considering the portions.

The property is outdated, room is outdated. Toilet bowl clogged and makes a 3 minutes loud noise after flushing. Mattress is not premium just standard. I noticed an oily stain on the chair when we got there. For $700 a night I expected much better. Only credit I would give is the staff being nice and professional, housekeeping did a good job too. hotel restaurant is exaggerating pricey considering the portions.

Everything!

Everything!

Superbly run property by the GM. Always a pleasure to return

Superbly run property by the GM. Always a pleasure to return

All was perfect

Geneva is beautiful and would definitely return. The hotel was clean and staff were efficient. The room was good but not value for money, curtains were practically immoveable and there were six cheap coffee pods, no teabag options or creamers and a cup of tea was 11chf via room service not what we expected from a premium brand hotel. You could only sit in the lounge if you purchased something, a new experience for us…… The lake view from the lounge is obscured by some superfluous architectural glass lean to which is sad as it takes away both the view and the light. Would try another less expensive lakeside hotel next time Disappointing 😐

Geneva is beautiful and would definitely return. The hotel was clean and staff were efficient. The room was good but not value for money, curtains were practically immoveable and there were six cheap coffee pods, no teabag options or creamers and a cup of tea was 11chf via room service not what we expected from a premium brand hotel. You could only sit in the lounge if you purchased something, a new experience for us…… The lake view from the lounge is obscured by some superfluous architectural glass lean to which is sad as it takes away both the view and the light. Would try another less expensive lakeside hotel next time Disappointing 😐

lovely

Staff really good Hotel dated and rooms need attention, tired rooms and pillows not great

Negative - Bed mattress felt worn out. Positive - great location, rooms are nice, gym and pool excellent

The hotel, the room, the service and the location are all very nice. Quality of the food was good as well . The big disappointment is on the food price and quantity at the bar/restaurant. Some items on the menu have increased by 25%. We come here to eat several times a year. I understand that the COVID makes everything more complicated but it is the case for eveybody... And the portion of Beef in the main dish was so small. It's outrageous. It's a shame because everything else was great.....

The hotel, the room, the service and the location are all very nice. Quality of the food was good as well . The big disappointment is on the food price and quantity at the bar/restaurant. Some items on the menu have increased by 25%. We come here to eat several times a year. I understand that the COVID makes everything more complicated but it is the case for eveybody... And the portion of Beef in the main dish was so small. It's outrageous. It's a shame because everything else was great.....