Room was nicer than expected. Coffee maker in room and blow dryer. Only thing we didn’t like was the lighting but that was just a minor inconvenience.

Room was nicer than expected. Coffee maker in room and blow dryer. Only thing we didn’t like was the lighting but that was just a minor inconvenience.

Had a great stay. Breakfast was fantastic . Ina nice area. We felt safe and had no concerns.

Had a great stay. Breakfast was fantastic . Ina nice area. We felt safe and had no concerns.

Excellent facility and friendly staff.

Excellent facility and friendly staff.

It was great to meet the manager. He was so kind!

It was great to meet the manager. He was so kind!

The hotel was not nor the rooms were cleaned well. We booked for a family and never stocked properly with towels for each family member. We had to call for the correct amount of linen everyday. The sofa bed was uncomfortable, you can feel the springs. And linen wasn’t provided. We had to call and specify each piece needed to make the bed, how come they don’t know what you need to make a bed(sheets, blanket, pillow, etc). The hygiene products are low quality and very drying to your skin. The breakfast is just ok. There’s a man that watches you and everything you do like you’re in prison. He’s not friendly to children. Upon entering our room the patio door and bathroom window was wide open. So we had a few mosquitos and it just didn’t feel safe. The curtains weren’t even wide enough to completely cover the front window. The pool was cloudy/dirty everyday and the jacuzzi was closed after the 1st night. The elevator is very slow and the staircases are inconveniently situated. We travel a lot and we’re very flexible, not do we complain much. But we’d never stay here again especially with a family. This place is very low quality.

The hotel was not nor the rooms were cleaned well. We booked for a family and never stocked properly with towels for each family member. We had to call for the correct amount of linen everyday. The sofa bed was uncomfortable, you can feel the springs. And linen wasn’t provided. We had to call and specify each piece needed to make the bed, how come they don’t know what you need to make a bed(sheets, blanket, pillow, etc). The hygiene products are low quality and very drying to your skin. The breakfast is just ok. There’s a man that watches you and everything you do like you’re in prison. He’s not friendly to children. Upon entering our room the patio door and bathroom window was wide open. So we had a few mosquitos and it just didn’t feel safe. The curtains weren’t even wide enough to completely cover the front window. The pool was cloudy/dirty everyday and the jacuzzi was closed after the 1st night. The elevator is very slow and the staircases are inconveniently situated. We travel a lot and we’re very flexible, not do we complain much. But we’d never stay here again especially with a family. This place is very low quality.

Staff were amazing, breakfast was incredible and rooms were so spacious!

Very nice and quiet, very clean. Good complementary breakfast.

Staff was great, friendly and helpful. Room was great, comfortable beds. Lots of parking in facility and good amenities from pool, gym, breakfast.

Staff was great, friendly and helpful. Room was great, comfortable beds. Lots of parking in facility and good amenities from pool, gym, breakfast.

Great accommodating staff, large spacious room.

Great accommodating staff, large spacious room.

Rooms are spacious and clean, staff were so friendly and accommodating and breakfast was awesome!

Rooms are spacious and clean, staff were so friendly and accommodating and breakfast was awesome!

I like the staff at the check in very accommodating.The room was clean.I’ll be staying here again next time I come

I like the staff at the check in very accommodating.The room was clean.I’ll be staying here again next time I come

There was a breakfast buffet and the ambiance is awesome.

At first impression of the property was very favorable. When I first walked into my room I was very pleased, it was not what I expected at all. I was expecting just a room with 2 beds. The room was very nice, a place to kick off my shoes and relax. Which I did. Then when I was getting ready to shower is when I noticed how dirty the bottom of my socks were. DISGUSTING !!!!!!!!!

At first impression of the property was very favorable. When I first walked into my room I was very pleased, it was not what I expected at all. I was expecting just a room with 2 beds. The room was very nice, a place to kick off my shoes and relax. Which I did. Then when I was getting ready to shower is when I noticed how dirty the bottom of my socks were. DISGUSTING !!!!!!!!!

We had to make last minute arrangements for 3 adults and 2 children and found Best Western in Lake Forest. It offered a one bedroom with two queen beds and a sofa bed. The sofa bed wasn’t very comfortable but worked for the kids. The breakfast offered was great! The price also great compared to other hotel rooms that slept fewer people.

We had to make last minute arrangements for 3 adults and 2 children and found Best Western in Lake Forest. It offered a one bedroom with two queen beds and a sofa bed. The sofa bed wasn’t very comfortable but worked for the kids. The breakfast offered was great! The price also great compared to other hotel rooms that slept fewer people.

On the last night of my stay, when I turned on the bathroom light, a huge cockroach appeared in front of me, and then it entered the bedroom through the open door. I could only pick up a floor mat and throw it over, but I didn't dare to open it to see if it was dead. I couldn't sleep all night, and I always felt like something was crawling on the bed. It was such a bad experience. It makes me sick just thinking about it.

On the last night of my stay, when I turned on the bathroom light, a huge cockroach appeared in front of me, and then it entered the bedroom through the open door. I could only pick up a floor mat and throw it over, but I didn't dare to open it to see if it was dead. I couldn't sleep all night, and I always felt like something was crawling on the bed. It was such a bad experience. It makes me sick just thinking about it.

Pros: price, big breakfast, free parking, water dispenser and unlimited coffee/hot cocoa. Cons: Sofabed mattress was terrible and a clogged tub.

Pros: price, big breakfast, free parking, water dispenser and unlimited coffee/hot cocoa. Cons: Sofabed mattress was terrible and a clogged tub.

Nice size rooms. Great staff. Solid breakfast. Superb deal.

Nice size rooms. Great staff. Solid breakfast. Superb deal.

Rooms are roomy but staff was generally unhappy, unfriendly, and unhelpful. Also not enough help. It took 30 mins just to check in and rooms were pretty loud