Check in was slow and poor. We arrived at 1.00 pm knowing check in was 4.00 pm but completed paperwork and told to come back at 3.45 Arrived back at 3.55 and was told not sure if room was ready and to wait for 5 mins. Some 20 mins later we had not been approached so went back to the desk to be given the door card with no mention of anything. The rooms are dim tired and dated. They appear clean if you don’t look to hard but I am a facilities manager so I look hard. Bathroom floor must have not seen a mop or a wash for a while and room generally dusty. Hotels. Com had this rated as 4 star. I would suggest 3 star then expectations would be lower

Check in was slow and poor. We arrived at 1.00 pm knowing check in was 4.00 pm but completed paperwork and told to come back at 3.45 Arrived back at 3.55 and was told not sure if room was ready and to wait for 5 mins. Some 20 mins later we had not been approached so went back to the desk to be given the door card with no mention of anything. The rooms are dim tired and dated. They appear clean if you don’t look to hard but I am a facilities manager so I look hard. Bathroom floor must have not seen a mop or a wash for a while and room generally dusty. Hotels. Com had this rated as 4 star. I would suggest 3 star then expectations would be lower

Brought for a present for my daughter and she thoroughly enjoyed her stay.

Brought for a present for my daughter and she thoroughly enjoyed her stay.

The car park is not free, it is owned by a private business not the hotel. Although convenient, it was charged at £12 for the night.

Hotel and room where lovely . The bar opened at 4.30 and closed at 11 which meant it was closed on arrival and closed after returning from concert . Also when we asked for extra teas and coffees for room on return. The reception was un manned . When a member of staff turned up he basic did not care . I said i was surprised by his lack of service . To which he said ' not his problem ' .terrible advert for hotel and poor attitude to a paying customer. To top it all ,twice staff enter room with pass key without knocking first . Shame as hotel is lovely but would never stay there again.

Hotel and room where lovely . The bar opened at 4.30 and closed at 11 which meant it was closed on arrival and closed after returning from concert . Also when we asked for extra teas and coffees for room on return. The reception was un manned . When a member of staff turned up he basic did not care . I said i was surprised by his lack of service . To which he said ' not his problem ' .terrible advert for hotel and poor attitude to a paying customer. To top it all ,twice staff enter room with pass key without knocking first . Shame as hotel is lovely but would never stay there again.

Lovely quiet room on ground floor, great shower & comfortable bed, good nights sleep!

Lovely quiet room on ground floor, great shower & comfortable bed, good nights sleep!

Visiting this hotel was like visiting my grandma's house: comfortably worn and immaculately clean. It was an interesting mix of new and old. New mattresses with antique-looking chandeliers. Beautiful new bathrooms (great showers!) and out-of-fashion carpet. I love it. This eclectic mix is just my style. The front desk service was welcoming and comprehensive. The staff gave great directions, as the rooms were around a restaurant and then another corner. The pool allows 6 people maximum, so it's recommended to book a swim time when you arrive although we had no problem booking for an immediate swim. The hot tub was sandy and the water was quite chlorinated. Our family room was comfortable. There wa a large wardrobe, desk, cabinet with TV, double bed and bunk beds. The mattresses were firm and springy. The linens are crisp, clean, and white. The reason I docked a star is because the housekeeper should be given 5 more minutes per room. The lamps were dusty and when I flipped over the bathroom floor mat after showering, the bottom had dirt smudges.

Visiting this hotel was like visiting my grandma's house: comfortably worn and immaculately clean. It was an interesting mix of new and old. New mattresses with antique-looking chandeliers. Beautiful new bathrooms (great showers!) and out-of-fashion carpet. I love it. This eclectic mix is just my style. The front desk service was welcoming and comprehensive. The staff gave great directions, as the rooms were around a restaurant and then another corner. The pool allows 6 people maximum, so it's recommended to book a swim time when you arrive although we had no problem booking for an immediate swim. The hot tub was sandy and the water was quite chlorinated. Our family room was comfortable. There wa a large wardrobe, desk, cabinet with TV, double bed and bunk beds. The mattresses were firm and springy. The linens are crisp, clean, and white. The reason I docked a star is because the housekeeper should be given 5 more minutes per room. The lamps were dusty and when I flipped over the bathroom floor mat after showering, the bottom had dirt smudges.

A brilliant stay lovely room friendly staff and all round good weekend stay

A brilliant stay lovely room friendly staff and all round good weekend stay

This was above my usual rate but I was impressed. Staff were excellent - bar and reception and I loved heated towel racks and my swim in the pool!

This was above my usual rate but I was impressed. Staff were excellent - bar and reception and I loved heated towel racks and my swim in the pool!

3 hour trip from Eastbourne, very pleased with the cleanliness and look of the hotel. Staff very friendly. Car park easy to find. However the bed was very uncomfortable and we could feel the springs so had to lay on top of the duvet. Bed was also very clearly two singles pushed together as the sheet did not fit properly.

3 hour trip from Eastbourne, very pleased with the cleanliness and look of the hotel. Staff very friendly. Car park easy to find. However the bed was very uncomfortable and we could feel the springs so had to lay on top of the duvet. Bed was also very clearly two singles pushed together as the sheet did not fit properly.

A character hotel, all the staff were helpful but due to the age of the hotel the floorboards throughout were extremely creaky. We had to leave very early morning and found it difficult to creep around quietly. Would have been nice to have had bottled water in the bedrooms, some herbal or decaff teas.

Good, friendly staff, good bar and restaurant area. The room was small, looked tired and the bed width was under 4ft. Not good for 2 people of average build

Room 203 which is by a busy road as well as a karaoke bar. No AC in room so had to keep window open in August which meant that every noise was heard. Being woken up in the night was regular. Also, we placed the please make my room up on our door in the morning and came back at 1830 and our room had not been made up. General facilities were good but service as well as room being located by a busy road with no AC was poor.

Room 203 which is by a busy road as well as a karaoke bar. No AC in room so had to keep window open in August which meant that every noise was heard. Being woken up in the night was regular. Also, we placed the please make my room up on our door in the morning and came back at 1830 and our room had not been made up. General facilities were good but service as well as room being located by a busy road with no AC was poor.

Room quite big, very convenient with children

Room quite big, very convenient with children

Great location and really lovely staff.

Great location and really lovely staff.

Hotel is in a lovely location and has easy access to the beach and entertainment spots. Would visit again

Hotel is in a lovely location and has easy access to the beach and entertainment spots. Would visit again

The hotel is okay, rooms are a bit outdated.

The hotel is okay, rooms are a bit outdated.

Lovely stay with our children they loved the pool area

Lovely stay with our children they loved the pool area

Very friendly and great entertainment