Pool park was great. Children really enjoyed and they stayed at pool all day long. Staff were friendly.

The stay was nice and the staff was wonderful! Loved the water park, but the river was down for maintenance and we enjoyed watching the construction they had going on outside of the hotel. We had to check out on a Tuesday to be closer to my husband who we went to see for personal reasons, and they gave us a refund for two days but charged us for the reminder of the week even though we didn’t stay there. I was disappointed so we won’t be staying there next time.

20 minutes by taxi from Tumon city center. 10 minutes from the airport. The water park is great. I especially enjoyed the bodyboarding in the wave pool. All the staff were kind enough to help me with my poor English. I'd like to visit again.

20 minutes by taxi from Tumon city center. 10 minutes from the airport. The water park is great. I especially enjoyed the bodyboarding in the wave pool. All the staff were kind enough to help me with my poor English. I'd like to visit again.

Worst experience ever!!! Hotel was very old and no maintenance effort anywhere. I decided to stay this hotel because of water park so I could understand poor condition but it was worse than my expectations. 1. Room condition Room was very old and work not well enough. Even Hairdryer was not installed well. The room floor was a carpet which I stayed, it was easily absorb moisture and gave us sticky feeling. I asked make up a room but maid never did vacuum machine. So I asked again for using vacuum machine then maid told me that only check-in day, they use the vacuum machine. OMG 2. Restaurants for breakfast The Buffet changes slightly every other day but do not expect the taste. Most of foods are served like reheating frozen food. 3. Water park My son really enjoyed and looked so happy. I also enjoyed but the condition was very old. There are moss and smelly places everywhere. 4. Staff Most of staffs were very kind and helpful. Good attitude and service mind with smile. 5. Overall Don’t waste your money and time. If you wanna go to water park just buy a ticket for that. I think this Hoshino hotel group, they just want make money without invest for facilities. It’s a company problem, not a staff.

Worst experience ever!!! Hotel was very old and no maintenance effort anywhere. I decided to stay this hotel because of water park so I could understand poor condition but it was worse than my expectations. 1. Room condition Room was very old and work not well enough. Even Hairdryer was not installed well. The room floor was a carpet which I stayed, it was easily absorb moisture and gave us sticky feeling. I asked make up a room but maid never did vacuum machine. So I asked again for using vacuum machine then maid told me that only check-in day, they use the vacuum machine. OMG 2. Restaurants for breakfast The Buffet changes slightly every other day but do not expect the taste. Most of foods are served like reheating frozen food. 3. Water park My son really enjoyed and looked so happy. I also enjoyed but the condition was very old. There are moss and smelly places everywhere. 4. Staff Most of staffs were very kind and helpful. Good attitude and service mind with smile. 5. Overall Don’t waste your money and time. If you wanna go to water park just buy a ticket for that. I think this Hoshino hotel group, they just want make money without invest for facilities. It’s a company problem, not a staff.

good

good

I was at a room on the 16th floor which was close to the roof. The AC was not strong enough and the temperature in the the room was constantly between 25-26 degrees Celsius despite AC working at full strength. Exchange rooms were even worse. There is no elevator from the covered parking to the hotel.

I was at a room on the 16th floor which was close to the roof. The AC was not strong enough and the temperature in the the room was constantly between 25-26 degrees Celsius despite AC working at full strength. Exchange rooms were even worse. There is no elevator from the covered parking to the hotel.

This hotel facility is off dated. The area is far from the town center. Very limited the places to eat. Only one restaurant is in the property & a coffee shop is next door. I had camera like device under the TV towards to the bed. I forgot to mention to the front desk. I should have made it a big deal. I stayed there because of name of Hoshino, and I was expecting the condition of the facility is better than last year. Actually it is deteriorating. Beef stew at breakfast smelled rotten meat that wasn’t smelled from red wine…. It wasn’t edible. I probably won’t stay there again.

This hotel facility is off dated. The area is far from the town center. Very limited the places to eat. Only one restaurant is in the property & a coffee shop is next door. I had camera like device under the TV towards to the bed. I forgot to mention to the front desk. I should have made it a big deal. I stayed there because of name of Hoshino, and I was expecting the condition of the facility is better than last year. Actually it is deteriorating. Beef stew at breakfast smelled rotten meat that wasn’t smelled from red wine…. It wasn’t edible. I probably won’t stay there again.

Most of the Waterpark was closed due to construction & maintenance. Noise I assumed was also due to construction but could be more understanding if these issues were made known to guest upon booking.

Most of the Waterpark was closed due to construction & maintenance. Noise I assumed was also due to construction but could be more understanding if these issues were made known to guest upon booking.

Water slide stairs are dirty. Many of the pool toilet locks are broken.

Water slide stairs are dirty. Many of the pool toilet locks are broken.

They didn’t clean under the bed. I found the one of the slippers and a pen under the bed. Also the wifi is not good. Always unconnected.

They didn’t clean under the bed. I found the one of the slippers and a pen under the bed. Also the wifi is not good. Always unconnected.

We stayed RESONARE for 3 nights. It was a nice stay over all. The front staff was friendly and we could smoothly checked in. The room was spacious and clean. One thing we noticed was that the light of bath room was went out. I believe they should change it before we came into the room.

We stayed RESONARE for 3 nights. It was a nice stay over all. The front staff was friendly and we could smoothly checked in. The room was spacious and clean. One thing we noticed was that the light of bath room was went out. I believe they should change it before we came into the room.

I called ahead of time to see if I could try to check in early and they said the earliest is 2:30pm. I got there at 2:45 and the room wasn’t ready even after the 3:00 check in time. So that was bust since I was already late to set up the room. Then on the first room the carpet felt wet and it seemed like the air condition wasn’t working properly. The maintenance came and tried to adjust it. But it still wasn’t cold. We didn’t get to switch rooms until after 9pm and idk why they keep giving us a broken bellcart to move our belongings. It’s an inconvenient to keep giving our id to use the cart. The breakfast was alright and the waterpark was great. The gym was hot (But convenient). All in all it’s a nice family experience. Family friendly.

I called ahead of time to see if I could try to check in early and they said the earliest is 2:30pm. I got there at 2:45 and the room wasn’t ready even after the 3:00 check in time. So that was bust since I was already late to set up the room. Then on the first room the carpet felt wet and it seemed like the air condition wasn’t working properly. The maintenance came and tried to adjust it. But it still wasn’t cold. We didn’t get to switch rooms until after 9pm and idk why they keep giving us a broken bellcart to move our belongings. It’s an inconvenient to keep giving our id to use the cart. The breakfast was alright and the waterpark was great. The gym was hot (But convenient). All in all it’s a nice family experience. Family friendly.

We had a great time. The staff were very kind!

We had a great time. The staff were very kind!

It was fine and staff were nice but getting quite old and feels a bit basic. On some days there was a huge line and long wait to get breakfast, which was quite mediocre and not worth waiting for. We stayed in the tower so it was a long walk to reception and lobby areas. Pool and beach area and also water park were great for kids and nice to have. Overall has a feeling of being quite faded and past its prime. If the price is right it would be fine to stay at but there are far nicer and better hotels in the Tamung area.

It was fine and staff were nice but getting quite old and feels a bit basic. On some days there was a huge line and long wait to get breakfast, which was quite mediocre and not worth waiting for. We stayed in the tower so it was a long walk to reception and lobby areas. Pool and beach area and also water park were great for kids and nice to have. Overall has a feeling of being quite faded and past its prime. If the price is right it would be fine to stay at but there are far nicer and better hotels in the Tamung area.

The water park was awesome. The water slides were awesome. Everything was awesome. But the chicken was lousy.

The water park was awesome. The water slides were awesome. Everything was awesome. But the chicken was lousy.

old

old

let’s start at the beginning I used hotels.com to book. They (hotel) asked for all the names. Submitted via the app- twice. Still had to do at checkin. Day of check in: lady (Jamaica) was RUDE. She asked me for the names again. I was like ma’am, I submitted this twice. WTH. Claims hotel didn’t get it. So I resubmitted. The attitude stopped when another customer came down demanding to speak to a supervisor because she was there for 7+ days and she had issues with room service, cleanliness and some other issues. In the room: we stayed in the tower side. Rooms are old. Beds are as hard as rocks. Idk who gave them the shower layout, but expect the entire floor to be flooded & wet. Waterpark: I advise you go under the water with goggles. Especially at the little steps in the lazy river. I observed broken concrete, paint, & so many other things just at 1 step. Can’t imagine the other steps. The waterpark cafe/Resturant was completely opposite. Very very friendly, very polite & clean. Overall they made the waterpark enjoyable- in addition to the games they play. Lifeguards? They’re all right. Did the job. That’s a good thing. Buffet: our reservation came with the breakfast buffet. This was a positive experience I had. Staff were courteous, friendly, nice and helpful. It was weird because after breakfast, we saw the breakfast server at the poolside bar. Still nice friendly! Checkout was smooth. No issues. Quick & easy.

let’s start at the beginning I used hotels.com to book. They (hotel) asked for all the names. Submitted via the app- twice. Still had to do at checkin. Day of check in: lady (Jamaica) was RUDE. She asked me for the names again. I was like ma’am, I submitted this twice. WTH. Claims hotel didn’t get it. So I resubmitted. The attitude stopped when another customer came down demanding to speak to a supervisor because she was there for 7+ days and she had issues with room service, cleanliness and some other issues. In the room: we stayed in the tower side. Rooms are old. Beds are as hard as rocks. Idk who gave them the shower layout, but expect the entire floor to be flooded & wet. Waterpark: I advise you go under the water with goggles. Especially at the little steps in the lazy river. I observed broken concrete, paint, & so many other things just at 1 step. Can’t imagine the other steps. The waterpark cafe/Resturant was completely opposite. Very very friendly, very polite & clean. Overall they made the waterpark enjoyable- in addition to the games they play. Lifeguards? They’re all right. Did the job. That’s a good thing. Buffet: our reservation came with the breakfast buffet. This was a positive experience I had. Staff were courteous, friendly, nice and helpful. It was weird because after breakfast, we saw the breakfast server at the poolside bar. Still nice friendly! Checkout was smooth. No issues. Quick & easy.