We're regular customers at The Dolphin, when visiting Swansea. The hotel is good value for money. However on this occasion, the staff member who check us in was rude and dismissive. Staff can make or break a stay if someone has never been there before. We will return again, hoping for a better experience.

We're regular customers at The Dolphin, when visiting Swansea. The hotel is good value for money. However on this occasion, the staff member who check us in was rude and dismissive. Staff can make or break a stay if someone has never been there before. We will return again, hoping for a better experience.

Always clean and tidy. While not fancy or particularly handsome as rooms go, its good value for money and highly recommended.

Always clean and tidy. While not fancy or particularly handsome as rooms go, its good value for money and highly recommended.

Really really old fashioned and dirty carpets and walls

Really really old fashioned and dirty carpets and walls

It's seen better times....

It's seen better times....

The trip was unexpected as Hotels.com managed to mess up our trip to Tenby, by giving the guest house landlady the wrong dates. So we spent our second night of the weekend in Swansea. It was bery comfortable and clean, but there were no fans or AC in the rooms, so we cooked after a shower.

The trip was unexpected as Hotels.com managed to mess up our trip to Tenby, by giving the guest house landlady the wrong dates. So we spent our second night of the weekend in Swansea. It was bery comfortable and clean, but there were no fans or AC in the rooms, so we cooked after a shower.

A nice stay in a budget hotel, had a nice sleep even in a single bed, was very clean and tidy. A few issues, the room was so hot! On arrival the receptionist asked to take our card details because there was a 100 pound "charge" if the room was damaged in any, i dont remember reading anything about this at booking and it was asked in a way that made me feel apprehensive especially as the room was missing a draw, i took a video of the room on entry to cover myself. Despite these couple of bits it was a pleasant stay with friendly staff

A nice stay in a budget hotel, had a nice sleep even in a single bed, was very clean and tidy. A few issues, the room was so hot! On arrival the receptionist asked to take our card details because there was a 100 pound "charge" if the room was damaged in any, i dont remember reading anything about this at booking and it was asked in a way that made me feel apprehensive especially as the room was missing a draw, i took a video of the room on entry to cover myself. Despite these couple of bits it was a pleasant stay with friendly staff

24 hour front desk, convenient location and friendly staff

24 hour front desk, convenient location and friendly staff

The stay was amazing! The hotel was clean and comfortable. The location is great, within easy reach from everything.

The stay was amazing! The hotel was clean and comfortable. The location is great, within easy reach from everything.

Was very close to bus station and shopping. Clean, tidy and basic needs. Walls a little thin as could here the people in the next room. Great Cafe and staff were awesome.

Was very close to bus station and shopping. Clean, tidy and basic needs. Walls a little thin as could here the people in the next room. Great Cafe and staff were awesome.

Location very good if you want to stay in the city centre and just need somewhere to sleep at a fair price, staff at reception are friendly and very helpful. But this is a no frills hotel and although beds were comfortable and bathroom was basic but clean it does need updating and some TLC. But we were happy enough as we only need to stay the one night and it met our needs. Would stay again but only for a short break.

Reasonable price for the hotel. It looks like it's in the process of renovation and benefits from being right in the centre of Swansea.

Location very good if you want to stay in the city centre and just need somewhere to sleep at a fair price, staff at reception are friendly and very helpful. But this is a no frills hotel and although beds were comfortable and bathroom was basic but clean it does need updating and some TLC. But we were happy enough as we only need to stay the one night and it met our needs. Would stay again but only for a short break.

A nice hotel

Reasonable price for the hotel. It looks like it's in the process of renovation and benefits from being right in the centre of Swansea.

A nice hotel

Good room, the only downside was the sea gulls who were screeching all night as the window had to be kept open due to the room being hot

Good room, the only downside was the sea gulls who were screeching all night as the window had to be kept open due to the room being hot

Ample for what we paid. All working & fit for purpose, though I have trouble with stairs & being on the 2nd floor was a bit of a job as the lift wasn't in action. The sprinkler was hanging off the ceiling, but didn't effect our stay. Quite a noisy room, being directly above the moving bollard but luckily I brought my earplugs so didn't bother me too much.

Ample for what we paid. All working & fit for purpose, though I have trouble with stairs & being on the 2nd floor was a bit of a job as the lift wasn't in action. The sprinkler was hanging off the ceiling, but didn't effect our stay. Quite a noisy room, being directly above the moving bollard but luckily I brought my earplugs so didn't bother me too much.

Stopped over to visit some friends whilst travelling through. The hotel doesn’t look much from the outside but we were pleasantly surprised. The rooms were clean and comfortable and the guys on reception were super friendly and helpful 😊

Stopped over to visit some friends whilst travelling through. The hotel doesn’t look much from the outside but we were pleasantly surprised. The rooms were clean and comfortable and the guys on reception were super friendly and helpful 😊

I’ve stayed at The Dolphin twice for a boy’s night out in Swansea, and I’ve got to say both stays have been absolutely perfect. The location is fantastic with everything within crawling distance and the staff have always been so friendly. They consistently beat the price of the Premier Inn and Travelodge as well. My room last night was absolutely spotless and exactly what I needed after a night partying on Wind Street. All my mates stayed in the Dolphin as well and all said the same thing. Thank you Dolphin for giving us middle aged men a warm, comfortable, and reasonably priced place to sleep after our Swansea night out! We’ll be back again!

I’ve stayed at The Dolphin twice for a boy’s night out in Swansea, and I’ve got to say both stays have been absolutely perfect. The location is fantastic with everything within crawling distance and the staff have always been so friendly. They consistently beat the price of the Premier Inn and Travelodge as well. My room last night was absolutely spotless and exactly what I needed after a night partying on Wind Street. All my mates stayed in the Dolphin as well and all said the same thing. Thank you Dolphin for giving us middle aged men a warm, comfortable, and reasonably priced place to sleep after our Swansea night out! We’ll be back again!