Such a lovely spot! They had everything you could need and very friendly

Great resort with awesome views of bay and beach. Great staff at resort and restaurants!

Great resort with awesome views of bay and beach. Great staff at resort and restaurants!

The WiFi network was intermittent when watching Tv.

The WiFi network was intermittent when watching Tv.

Been coming here for years. First time staying here, Very pleased!

Been coming here for years. First time staying here, Very pleased!

The pool area got a little loud with people drinking.

The pool area got a little loud with people drinking.

Quiet and relaxing

Quiet and relaxing

Our stay at Tween Waters was excellent! We had a bay view room with kitchenette. Free entertainment outside of our room consisted of watching manatees playing just six feet from shore! Room was clean. We had issues with the TV where we had no cable for two nights. Workers came right away to try to fix it but cable company needed to come out. I was a little upset because I missed the NCAA championship men’s game. Everyone there was extremely helpful. My husband has a bad hip (scheduled for surgery) so to walk is very painful. All we had to do is call the front desk and they would send a golf cart and driver to take us wherever we needed to go. I loved every minute and was sad to have to come back to reality!!!

Our stay at Tween Waters was excellent! We had a bay view room with kitchenette. Free entertainment outside of our room consisted of watching manatees playing just six feet from shore! Room was clean. We had issues with the TV where we had no cable for two nights. Workers came right away to try to fix it but cable company needed to come out. I was a little upset because I missed the NCAA championship men’s game. Everyone there was extremely helpful. My husband has a bad hip (scheduled for surgery) so to walk is very painful. All we had to do is call the front desk and they would send a golf cart and driver to take us wherever we needed to go. I loved every minute and was sad to have to come back to reality!!!

Outdated property on million dollar land. With as much money as they charge for rooms they should renovate the rooms not just the amazing facilities. Otherwise in the perfect location .

Outdated property on million dollar land. With as much money as they charge for rooms they should renovate the rooms not just the amazing facilities. Otherwise in the perfect location .

Nice pool, nice beach, restaurants on property.

Nice pool, nice beach, restaurants on property.

Water view

Water view

Considering it was coming back from hurricane ian, ‘tween waters is doing well. Construction noise was minimal, staff was friendly and attentive, rooms were spotless. It was a pleasure to be there.

Considering it was coming back from hurricane ian, ‘tween waters is doing well. Construction noise was minimal, staff was friendly and attentive, rooms were spotless. It was a pleasure to be there.

It was a great stay. I have no complaints about the resort. All of the staff we interacted with were great! The beach was just across the road, so nice! We were able to sign out bicycles to explore the area.

It was a great stay. I have no complaints about the resort. All of the staff we interacted with were great! The beach was just across the road, so nice! We were able to sign out bicycles to explore the area.

Area & grounds well kept. Room had paint peeling on walls & ceiling. House keeping only came twice in five days. Poor condition of pillows on bed.

Area & grounds well kept. Room had paint peeling on walls & ceiling. House keeping only came twice in five days. Poor condition of pillows on bed.

Told there was an elevator for my building, had a 3rd floor room, elevator was broken and not going to be fixed for 3-4 weeks. resort daily fee charge told if I used the on site restaurants that i receive the fee back as subtracted from my food charge. Not told food charge HAD to be put on my room bill. not given internet password but told repeated to use my computer to make reservations to restaurants, phone in room did not work, only one plug in by bedside worked and light was in plug...I use a CPAP machine at night and difficulty finding a plug to use. None of my concerns or room problems were addressed except to move me to another building the afternoon of my last night. I definitely would not stay here again. for the price the hotel service at main desk was not friendly. Servers at Shipyard and old Captiva House were wonderful though and handyman for resort very helpful.

Told there was an elevator for my building, had a 3rd floor room, elevator was broken and not going to be fixed for 3-4 weeks. resort daily fee charge told if I used the on site restaurants that i receive the fee back as subtracted from my food charge. Not told food charge HAD to be put on my room bill. not given internet password but told repeated to use my computer to make reservations to restaurants, phone in room did not work, only one plug in by bedside worked and light was in plug...I use a CPAP machine at night and difficulty finding a plug to use. None of my concerns or room problems were addressed except to move me to another building the afternoon of my last night. I definitely would not stay here again. for the price the hotel service at main desk was not friendly. Servers at Shipyard and old Captiva House were wonderful though and handyman for resort very helpful.

Friendly and courteous staff. Rooms were nice and the facility amenities were enjoyable. Nice pools and close walk to beach. Even seen a dolphin next to the piers

Friendly and courteous staff. Rooms were nice and the facility amenities were enjoyable. Nice pools and close walk to beach. Even seen a dolphin next to the piers

I was a quest at a wedding September 2023 Aside from the expected hurricane damage which has nothing to do with my complaint. The property is not well managed the staff and management is either nasty or claim to be clueless ! Rooms were incorrect … the property is filthy there are many code safety violations for which are going on under the radar …. Parking is horrid … the only plus I can give is the food is good the outdoor golf cart drivers are good to the guests ! Other than that I would not advise staying there until the management does their job ! Right now thy are getting away with it bc thy are the only place open but not for long !!!!

I was a quest at a wedding September 2023 Aside from the expected hurricane damage which has nothing to do with my complaint. The property is not well managed the staff and management is either nasty or claim to be clueless ! Rooms were incorrect … the property is filthy there are many code safety violations for which are going on under the radar …. Parking is horrid … the only plus I can give is the food is good the outdoor golf cart drivers are good to the guests ! Other than that I would not advise staying there until the management does their job ! Right now thy are getting away with it bc thy are the only place open but not for long !!!!

From front desk to management worse place i ever stayed since i was 3. Zer0 care.