We arrived early for our 3 o’clock check-in time. When speaking with the front desk at about 1:30 we were told we’d have to wait until three to get a room. That was no problem at all. When I asked about using the fitness center to work out, we were told until our room was ready, that that was not an option because we had to officially check in before being able to use any of the amenities. When I asked about the breakfast I was told that he wasn’t sure where it’s located. I asked a few more questions about the property and all of the answers that were offered were done so with disinterest. When we arrived later in the day to finally check in the staff was much more helpful however, the cars that were underneath the awning for guest check-in stayed there all afternoon and night and didn’t allow access easy for customers to park and move luggage without getting wet. The first employee we encounter did not make a good first. Impression.

We arrived early for our 3 o’clock check-in time. When speaking with the front desk at about 1:30 we were told we’d have to wait until three to get a room. That was no problem at all. When I asked about using the fitness center to work out, we were told until our room was ready, that that was not an option because we had to officially check in before being able to use any of the amenities. When I asked about the breakfast I was told that he wasn’t sure where it’s located. I asked a few more questions about the property and all of the answers that were offered were done so with disinterest. When we arrived later in the day to finally check in the staff was much more helpful however, the cars that were underneath the awning for guest check-in stayed there all afternoon and night and didn’t allow access easy for customers to park and move luggage without getting wet. The first employee we encounter did not make a good first. Impression.

We loved it

We loved it

Everything was great, the room was spacious and very clean. Comfortable bed. Staff cleaned my room. Only problem our toilet got stopped up but the staff was nice and gave me a plunger I greatly appreciate it. Need more items to choose for breakfast it was ok could be better. Overall had a great stay will return.

Everything was great, the room was spacious and very clean. Comfortable bed. Staff cleaned my room. Only problem our toilet got stopped up but the staff was nice and gave me a plunger I greatly appreciate it. Need more items to choose for breakfast it was ok could be better. Overall had a great stay will return.

Not a great experience and don't know who to blame, Hotels.com let me book a room at a hotel that has no power due to the hurricane. It has been 3 days since the hurricane and I'm wondering how it was even allowed to book the room? So instead my family and I had to stay in a hot house with no electricity because it was too late to try and find a room. Very very poor and now I don't trust the app.

Not a great experience and don't know who to blame, Hotels.com let me book a room at a hotel that has no power due to the hurricane. It has been 3 days since the hurricane and I'm wondering how it was even allowed to book the room? So instead my family and I had to stay in a hot house with no electricity because it was too late to try and find a room. Very very poor and now I don't trust the app.

WE WILL FIRST START BY STATING THAT THE STAFF WAS VERY FRIENDLY BUT VERY LAYED BACK. THEY ALLOWED CHILDREN TO ROAM THE HALLS UNSUPERVISED, CHILDREN USING THE BATHROOM IN THE SWIMMING POOL, AND ALLOWING CHILDREN TO BE UNSUPERVISED IN THE FITNESS AREA. AMENITYS WERE UNAVAILABLE TO OTHER GUEST.

We arrived at 11AM & asked if we could check in early. We were told room not ready & told it would be ready at 1:30 or 2:00. Returned at 1:30 - not ready. Returned at 2:30 & and was told it was ready and would have to pay $25 fee for early check- in. I was told we could not check in unless I paid the $25. We waited in front until 2:58 when he told me we could now check in.

We arrived at 11AM & asked if we could check in early. We were told room not ready & told it would be ready at 1:30 or 2:00. Returned at 1:30 - not ready. Returned at 2:30 & and was told it was ready and would have to pay $25 fee for early check- in. I was told we could not check in unless I paid the $25. We waited in front until 2:58 when he told me we could now check in.

WE WILL FIRST START BY STATING THAT THE STAFF WAS VERY FRIENDLY BUT VERY LAYED BACK. THEY ALLOWED CHILDREN TO ROAM THE HALLS UNSUPERVISED, CHILDREN USING THE BATHROOM IN THE SWIMMING POOL, AND ALLOWING CHILDREN TO BE UNSUPERVISED IN THE FITNESS AREA. AMENITYS WERE UNAVAILABLE TO OTHER GUEST.

Nice stay for family. The room spacious for 4 members family.

Nice stay for family. The room spacious for 4 members family.

Bad service dirty rooms closed pool!

Bad service dirty rooms closed pool!

Pool was closed for the most part and our rooms were on the 1st floor they smelled bad!! Breakfast was good just not enough waffle mix

Pool was closed for the most part and our rooms were on the 1st floor they smelled bad!! Breakfast was good just not enough waffle mix

I will not stay ever again

I will not stay ever again

Clean Hotel

Clean Hotel

Everything was pretty great. The only downside was the room I was in smelled like dog pee. It wasn't super strong, but having four dogs of my own at home, I know the smell pretty well. But all of the people were super nice, the bed was super comfortable, And the shower was clean with pretty decent water pressure.

Everything was pretty great. The only downside was the room I was in smelled like dog pee. It wasn't super strong, but having four dogs of my own at home, I know the smell pretty well. But all of the people were super nice, the bed was super comfortable, And the shower was clean with pretty decent water pressure.

The staff were very friendly and nice . I was only disappointed in my room. The room I received did not appear clean. There were spots on the floor and water leakage marks on the ceiling. I had chosen this hotel based on all the positive reviews. They are so misleading.

The staff were very friendly and nice . I was only disappointed in my room. The room I received did not appear clean. There were spots on the floor and water leakage marks on the ceiling. I had chosen this hotel based on all the positive reviews. They are so misleading.

Good service

Good service

The stay was comfortable and clean its what you expect it to be. The pool are needed more attention as it felt dirty.

The stay was comfortable and clean its what you expect it to be. The pool are needed more attention as it felt dirty.

Needs updates

Needs updates