The hotel was lovely and the staff were super friendly. Food and service was good.

The hotel was lovely and the staff were super friendly. Food and service was good.

We were upgraded by a very nice receptionist. Its a family 5 star hotel. Not luxurious. Beautiful views. Needs modernising. Very busy hotel though

We were upgraded by a very nice receptionist. Its a family 5 star hotel. Not luxurious. Beautiful views. Needs modernising. Very busy hotel though

We stayed here as our friends were getting married in the hotel, our stay was incredible. Everything was perfect and the staff were amazing

The all inclusive buffets were regularly replenished and not left out for hours unlike some other establishments. The selection was varied and appetising. Staff were very helpful and accommodating of requests.

We thought this was a great hotel with excellent staff,service and amenities. Not much outside the complex but with everything so good on the inside you don't really need to go out.

Really disappointed with this hotel, i wanted a nice break with my partner and decided to book a “5 star hotel” but i wouldn’t even give it a 3 star. Room was never cleaned and just had bed done and towels changed. The floors were always dirty and full of bits, the carpets in the corridor was alway dirty and full of insects. The gym floor was dangerous as I nearly fell over the lifted flooring. The worst of all was the corridor next to where I stayed. We parked at the parking closer to our room as we notice a fire door was open so it’s saved us walking through the hotel, little did we know we was walking right into what we believed was the staff quarters. I can’t explain how bad the smell was and how vile the place had been kept, I’ve never seen anything like it never mind in a “5 star resort”. You may think well that’s staff quarters so it shouldn’t affect us. Well that corridor was directly next to ours and we soon realised that this was the reason why our corridor alway had a bad smell to it and made the stay very difficult. They all had the fire door which was in between our corridors bolted shut so no one could get through , I’m guessing due to the horrendous state it was in. The pool and outside was nice and so was the food but other than I hated my time there.

Really disappointed with this hotel, i wanted a nice break with my partner and decided to book a “5 star hotel” but i wouldn’t even give it a 3 star. Room was never cleaned and just had bed done and towels changed. The floors were always dirty and full of bits, the carpets in the corridor was alway dirty and full of insects. The gym floor was dangerous as I nearly fell over the lifted flooring. The worst of all was the corridor next to where I stayed. We parked at the parking closer to our room as we notice a fire door was open so it’s saved us walking through the hotel, little did we know we was walking right into what we believed was the staff quarters. I can’t explain how bad the smell was and how vile the place had been kept, I’ve never seen anything like it never mind in a “5 star resort”. You may think well that’s staff quarters so it shouldn’t affect us. Well that corridor was directly next to ours and we soon realised that this was the reason why our corridor alway had a bad smell to it and made the stay very difficult. They all had the fire door which was in between our corridors bolted shut so no one could get through , I’m guessing due to the horrendous state it was in. The pool and outside was nice and so was the food but other than I hated my time there.

The hotel was amazing beautiful location by the beach 🏖️ service was very poor for a 5* foods was good especially the restaurants ( Mexican and Italian was my favourite rooms were clean.

For a 5 star was disappointed. Gym floor all ripped, weights had chunks of rubber missing making uneaven weight. Hash browns was like 3 days old. Some food wasn't edible so bad. Canteen staff didn't understand any English. Sun beds broken. Pool towels took 20 minutes to get. Other than that everything was fine. Oh and entertainment is a 2;star

The hotel was amazing beautiful location by the beach 🏖️ service was very poor for a 5* foods was good especially the restaurants ( Mexican and Italian was my favourite rooms were clean.

For a 5 star was disappointed. Gym floor all ripped, weights had chunks of rubber missing making uneaven weight. Hash browns was like 3 days old. Some food wasn't edible so bad. Canteen staff didn't understand any English. Sun beds broken. Pool towels took 20 minutes to get. Other than that everything was fine. Oh and entertainment is a 2;star

Very poor hotel and never been a 5 star. Had to move hotels on our 2nd day of the holiday as it was that bad and they had no solution to the problems. Cost me £800 more to change hotels and they still charged me for a nights stay.Ruined our holiday and whole experience. Avoid this hotel at all costs. Dirty, un maintained and staff just not bothered.

Very poor hotel and never been a 5 star. Had to move hotels on our 2nd day of the holiday as it was that bad and they had no solution to the problems. Cost me £800 more to change hotels and they still charged me for a nights stay.Ruined our holiday and whole experience. Avoid this hotel at all costs. Dirty, un maintained and staff just not bothered.

Staff made an extra effort to provide good service

Staff made an extra effort to provide good service

Poor! Not a 5* hotel - staff were sometimes rude and not going the extra mile of a 5*. I would say it’s more like a 3*- area doesn’t have proper beach and the food offer was limited and fairly standard. You cannot book on the three additional outlets because they have limited capacity and only serving 3 hours a day

Poor! Not a 5* hotel - staff were sometimes rude and not going the extra mile of a 5*. I would say it’s more like a 3*- area doesn’t have proper beach and the food offer was limited and fairly standard. You cannot book on the three additional outlets because they have limited capacity and only serving 3 hours a day

Entrance to hotel was beautiful and staff were friendly. However, they charged us for water, cold coffee despite being all inclusive. Pool was closed when we arrived due to a child having a poo. I have since been told the pool has been closed twice this week. Indoor pool was so cold and absolutely filthy. A real let down. Drink quality was also very poor and extremely acidic no matter what cocktail you chose. On the plus side, the bar staff were amazing. Rooms were very clean. Cleaners did an amazing job. I definitely wouldn't give a 5 star. Maybe a 3 plus. Entertainment is limited and the same chicken aqua dance daily along with darts and water polo. Would be nice if they offered some variation. The main show is downstairs in the ballroom which means having to leave the fresh air to go into a room with no access to outdoors. Can honestly say that shocked me. Would be great if they could have the acts up where they do the bingo and where the singers are. All in all we had a good time but glad we didn't book longer than 3 nights as we would have been bored

Entrance to hotel was beautiful and staff were friendly. However, they charged us for water, cold coffee despite being all inclusive. Pool was closed when we arrived due to a child having a poo. I have since been told the pool has been closed twice this week. Indoor pool was so cold and absolutely filthy. A real let down. Drink quality was also very poor and extremely acidic no matter what cocktail you chose. On the plus side, the bar staff were amazing. Rooms were very clean. Cleaners did an amazing job. I definitely wouldn't give a 5 star. Maybe a 3 plus. Entertainment is limited and the same chicken aqua dance daily along with darts and water polo. Would be nice if they offered some variation. The main show is downstairs in the ballroom which means having to leave the fresh air to go into a room with no access to outdoors. Can honestly say that shocked me. Would be great if they could have the acts up where they do the bingo and where the singers are. All in all we had a good time but glad we didn't book longer than 3 nights as we would have been bored

Best hotel ever, clean in all areas and the staff amazing friendly! All the facilities are so great where you can relax and enjoy with family and friends !

The best place to stay, amazing food, clean areas, many activities!!!

The best place to stay, amazing food, clean areas, many activities!!!

Not a good hotel like people say. Staff are rude. Only 1 pillow in the hotel when I checked in and was told I couldn’t have another until the next day. (2 of us in the room) multiple members of family caught food poisoning. A tragic event occurred and no first aid trained staff or any medical equipment. Rooms were not cleaned and toiletries not refreshed as often as you would want. Would not recommend. Half of the facilities are usable. I believe the health inspector is getting involved which is what this hotel needs. I shared my room with my brother which I made them aware of prior to arrival and the shower screen was see through to the room. Bit awkward. Pools weren’t cleaned.

The pool towles were very worn and more pillows and hangers needded in the room. The food was overcooked generally and the queue for breakfast omaletes and carvery too long as only one chef, waiting for drinks order took so long had finished food before it arrived!

Not a good hotel like people say. Staff are rude. Only 1 pillow in the hotel when I checked in and was told I couldn’t have another until the next day. (2 of us in the room) multiple members of family caught food poisoning. A tragic event occurred and no first aid trained staff or any medical equipment. Rooms were not cleaned and toiletries not refreshed as often as you would want. Would not recommend. Half of the facilities are usable. I believe the health inspector is getting involved which is what this hotel needs. I shared my room with my brother which I made them aware of prior to arrival and the shower screen was see through to the room. Bit awkward. Pools weren’t cleaned.

The pool towles were very worn and more pillows and hangers needded in the room. The food was overcooked generally and the queue for breakfast omaletes and carvery too long as only one chef, waiting for drinks order took so long had finished food before it arrived!

The staff in reception are stressing, fighting getting angry on each other in front of the customers, I called the reception asking for slippers they told me it will come, it never came. The AC in rooms are really bad, very low, but the foods and breakfast are really good.

The staff in reception are stressing, fighting getting angry on each other in front of the customers, I called the reception asking for slippers they told me it will come, it never came. The AC in rooms are really bad, very low, but the foods and breakfast are really good.

Hotel much bigger than I expected. Room very comfortable. Daily housekeeping was a bit hit and miss . The food was very good lots to choose from . The entertainment was ok , typical hotel stuff . The sunloungers really good and comfortable. The pools were chilly the indoor no longer heated in May !Some places need a bit of a refurbish . I don’t think I would enjoy it height of season. Too many people.! I certainly can’t complain about our stay .

Hotel much bigger than I expected. Room very comfortable. Daily housekeeping was a bit hit and miss . The food was very good lots to choose from . The entertainment was ok , typical hotel stuff . The sunloungers really good and comfortable. The pools were chilly the indoor no longer heated in May !Some places need a bit of a refurbish . I don’t think I would enjoy it height of season. Too many people.! I certainly can’t complain about our stay .