I booked a suite for 6 people. We arrived and the lady at the desk was immediately rude. She kept asking questions about why I was in town. I told her that I was visiting my niece and having a birthday party and sleep over with her. She did not say there’s any issue with this. We got to our room and it had a foul odor. When friends arrived they stated that the front desk staff kept asking them if they were “going to a swim party, because those aren’t allowed”. Which was a bit random because there were just going up to our room. There was nothing posted about swimming or whether parties are allowed or banned on the website or on site. While I was up in our room my sister who was also a guest in the room went down to the pool area with her youngest daughter who is kindergarten and 2 other children to swim. They were immediately escorted out of the pool area and not allowed to swim. I requested a refund since we were not being allowed to use the facilities when we are paying a lot for the suite we are using. The manager on duty stated he could only give a refund if the room was the same as when we got there so they could “resell it”. So we took all our bags to the car and waited 30 minutes for them to inspect the room and tell us they would NOT give me a refund for the room. They continued to argue that I was having a pool party which is ridiculous because we were having a birthday party in our room. This was seriously the worst experience I’ve ever had at a hotel.

Very much enjoy staying here when in town for sporting events at MIZZOU -- very clean, comfortable, and convenient. They have a great staff (always helpful) and lovely breakfast options. They are also a stop for the football shuttle on games days; its wonderful not to worry about parking or sitting in traffic. They pick you up at the driveway, drop you in front of the stadium, and pick you up at the same place after the game. Can't imagine going to a game any other way. Highly recommend this Staybridge.

Very much enjoy staying here when in town for sporting events at MIZZOU -- very clean, comfortable, and convenient. They have a great staff (always helpful) and lovely breakfast options. They are also a stop for the football shuttle on games days; its wonderful not to worry about parking or sitting in traffic. They pick you up at the driveway, drop you in front of the stadium, and pick you up at the same place after the game. Can't imagine going to a game any other way. Highly recommend this Staybridge.

We have stayed at the Staybridge in Columbia many times before and always have the same room, which we love as it is spacious and comfortable. This trip we were in a different room. This one was smaller, right by the elevator and above the lobby so it was loud, and the bed was not level where the top of the bed was lower than the foot of the bed, which made for an uncomfortable nights sleep. Unfortunately, this stay was not as good as our others have been.

We have stayed at the Staybridge in Columbia many times before and always have the same room, which we love as it is spacious and comfortable. This trip we were in a different room. This one was smaller, right by the elevator and above the lobby so it was loud, and the bed was not level where the top of the bed was lower than the foot of the bed, which made for an uncomfortable nights sleep. Unfortunately, this stay was not as good as our others have been.

I had reserved this hotel when my daughter was accepted to college for family weekend. In the ensuing months, my credit card had fraud, and while I tried to update all vendors, I missed this one. Precious from Staybridge called me the evening before letting me know I needed to update the card on file. I was at an event so I called back the next day as we were driving six hours to visit our daughter—I was horrified to discover they’d cancelled our stay. No warning, no sense of urgency from Precious. In fact, hotels.com couldn’t protect us and to this day, there has been no cancellation from hotels.com. We have heard that Staybridge is notorious for scams like that. They oversell, call folks to update the credit card and if they don’t respond that day, no matter how late the call, they will cancel your reservation without warning. NEVER STAY HERE. And you might be better protected not using a third-party app and going straight through the hotel or their apps instead.

I had reserved this hotel when my daughter was accepted to college for family weekend. In the ensuing months, my credit card had fraud, and while I tried to update all vendors, I missed this one. Precious from Staybridge called me the evening before letting me know I needed to update the card on file. I was at an event so I called back the next day as we were driving six hours to visit our daughter—I was horrified to discover they’d cancelled our stay. No warning, no sense of urgency from Precious. In fact, hotels.com couldn’t protect us and to this day, there has been no cancellation from hotels.com. We have heard that Staybridge is notorious for scams like that. They oversell, call folks to update the credit card and if they don’t respond that day, no matter how late the call, they will cancel your reservation without warning. NEVER STAY HERE. And you might be better protected not using a third-party app and going straight through the hotel or their apps instead.

Great hotel

Pool & Spa area had loose paint on floors and inside spa.

Pool & Spa area had loose paint on floors and inside spa.

We were disappointed in the cleanliness of this hotel. Towels seemed to be clean but the bathroom was not. Hair was still in the shower. Surfaces seemed grimy. However the breakfast was phenomenal!

We were disappointed in the cleanliness of this hotel. Towels seemed to be clean but the bathroom was not. Hair was still in the shower. Surfaces seemed grimy. However the breakfast was phenomenal!

comfortable room, lots of space, great breakfast, friendly staff

comfortable room, lots of space, great breakfast, friendly staff

This was an incredibly frustrating experience. I booked through hotels.com, and because we were going to be getting in around 1:00 a.m., I tried to call the hotel to let them know we would be arriving late. This is my standard procedure, never had a problem before, and the hotel normally appreciates the heads up. I tried to call the number provided by hotels.com and Google, but no one answered. I tried 10 times in an hour, waiting about 5 to 7 minutes between each call. No one answered a single time between 9:27 pm and 10:25 pm. I reached out via messaging, and no answer. I was concerned I was going to be showing up with two small children and nowhere to stay, since the front desk obviously wasn't manned. I contacted hotels.com: they tried calling six times and were unable to reach anyone. When I finally got transferred to a supervisor at hotels.com, they were finally able to reach the hotel and confirm because someone new came on shift. After all that frustration, when we got to the hotel, our room was dirty. There were food crumbs on the floor and all along the baseboards, and there were cigarette ashes in between the bed sheets. When I asked the front desk for a different room, they would not swap me because I had booked through a third party. When she called the general manager, the GM shouted at her through the phone multiple times. Her solution was that they could cancel my reservation or I could take the dirty room. So in the end we had no room at 1:30 am. Terrible!

This was an incredibly frustrating experience. I booked through hotels.com, and because we were going to be getting in around 1:00 a.m., I tried to call the hotel to let them know we would be arriving late. This is my standard procedure, never had a problem before, and the hotel normally appreciates the heads up. I tried to call the number provided by hotels.com and Google, but no one answered. I tried 10 times in an hour, waiting about 5 to 7 minutes between each call. No one answered a single time between 9:27 pm and 10:25 pm. I reached out via messaging, and no answer. I was concerned I was going to be showing up with two small children and nowhere to stay, since the front desk obviously wasn't manned. I contacted hotels.com: they tried calling six times and were unable to reach anyone. When I finally got transferred to a supervisor at hotels.com, they were finally able to reach the hotel and confirm because someone new came on shift. After all that frustration, when we got to the hotel, our room was dirty. There were food crumbs on the floor and all along the baseboards, and there were cigarette ashes in between the bed sheets. When I asked the front desk for a different room, they would not swap me because I had booked through a third party. When she called the general manager, the GM shouted at her through the phone multiple times. Her solution was that they could cancel my reservation or I could take the dirty room. So in the end we had no room at 1:30 am. Terrible!

The staff at check-in was great, very helpful and friendly

The staff at check-in was great, very helpful and friendly

Our room was wonderful. The bed was so comfortable. The pool had clumps of hair floating around in it and the hot tub was crumbling and cold.

Our room was wonderful. The bed was so comfortable. The pool had clumps of hair floating around in it and the hot tub was crumbling and cold.

The staff was excellent. We were able to have dinner and breakfat. After a 16 hour drive we appre that and their friendly staff. Thanks so much. Debbie and family.

The staff was excellent. We were able to have dinner and breakfat. After a 16 hour drive we appre that and their friendly staff. Thanks so much. Debbie and family.

Great!

Great!

Excellent property, beautiful suite, good breakfast. Hot tub wasn't working, should have operating on the weekends as a priority. It will be the only place we stay at in Columbia moving forward.

It was a horrible experience staying here. The elevator had no air and was hot and smelly. The pool was disgusting - absolutely horrendous and I’m shocked they haven’t been shut down. No chlorine, hair and dirt, no jets to move water - and the floors/walls disgusting. Our room key broke every day… we had to go down multiple times to get it reset. Horrible! The chairs in the room were covered in dirt and grime. The photos look nice. The lobby is clean. But the small things that show the true cleanliness of a hotel were horrible. Will never ever stay here with my family again.

It was a horrible experience staying here. The elevator had no air and was hot and smelly. The pool was disgusting - absolutely horrendous and I’m shocked they haven’t been shut down. No chlorine, hair and dirt, no jets to move water - and the floors/walls disgusting. Our room key broke every day… we had to go down multiple times to get it reset. Horrible! The chairs in the room were covered in dirt and grime. The photos look nice. The lobby is clean. But the small things that show the true cleanliness of a hotel were horrible. Will never ever stay here with my family again.

Loved the out door patio & how convenient it was to hospital

Loved the out door patio & how convenient it was to hospital

We liked everything about it except the AC in the living room area wasn't working the greatest. But overall it was great. We would stay here again.

We liked everything about it except the AC in the living room area wasn't working the greatest. But overall it was great. We would stay here again.

Kitchen was not clean. Pool was horrible. Entire room was dogish. The hotel does not properly clean after dogs have stayed in the rooms. They just make up beds and straighten up. There’s no cleaning the carpet tubs. Beds. Etc.