The property is a bit run down, the pool was dirty, the bed was very hard, the patio furniture on my balcony waws missing cushions. The staff was very thoughtful and helpful.

The property is a bit run down, the pool was dirty, the bed was very hard, the patio furniture on my balcony waws missing cushions. The staff was very thoughtful and helpful.

Friendly, helpful, English speaking staff, clean facility. The room 3as dated but very adequate with everything we needed.

Friendly, helpful, English speaking staff, clean facility. The room 3as dated but very adequate with everything we needed.

Casa Italia advertises as a “Luxury Guest House” rating 4.4/5. The walls in the room were either unfinished or damaged, the air conditioning was noisy and installed in a way that hits your face all night long, there was a noisy fan attached to the celling, the safety box did not work, the fridge was empty. Simple bathroom, no tube as one would expect form a Luxury place. No gym, no Spa. Basic TV and internet, no personalized services, or any special technology. There is no restaurant nor room service; a basic breakfast is served by the same person who also seems to have the role of receptionist. The parking lot was around the corner, not very clean; the neighborhood looks awful at night. As a guest you are given three keys, one for your room, and two for the facility front doors, because after nine PM there is no one available for anything, if arriving after nine PM you must open, and once inside lock the doors again. The good thing found was the Staff, one person in particular, Robert, who went above and beyond to try to make us feel comfortable, trying to fix all those things that were obviously out of his control. The only reason we did not leave is because we saw so much effort from the staff. There are probably different definitions of Luxury Guest Houses, in my opinion this is not one and its prices are not too much different from other well know hotels around Merida Centro

Casa Italia advertises as a “Luxury Guest House” rating 4.4/5. The walls in the room were either unfinished or damaged, the air conditioning was noisy and installed in a way that hits your face all night long, there was a noisy fan attached to the celling, the safety box did not work, the fridge was empty. Simple bathroom, no tube as one would expect form a Luxury place. No gym, no Spa. Basic TV and internet, no personalized services, or any special technology. There is no restaurant nor room service; a basic breakfast is served by the same person who also seems to have the role of receptionist. The parking lot was around the corner, not very clean; the neighborhood looks awful at night. As a guest you are given three keys, one for your room, and two for the facility front doors, because after nine PM there is no one available for anything, if arriving after nine PM you must open, and once inside lock the doors again. The good thing found was the Staff, one person in particular, Robert, who went above and beyond to try to make us feel comfortable, trying to fix all those things that were obviously out of his control. The only reason we did not leave is because we saw so much effort from the staff. There are probably different definitions of Luxury Guest Houses, in my opinion this is not one and its prices are not too much different from other well know hotels around Merida Centro

Loved this little Guest House! Josephine and Damien looked after ur every need. The breakfasts were amazing! The room was great. Had nice bed, little balcony, huge TV, modern. We had the garden view room which cost a little more but worth it. Easy walk to restaurants and shopping. Highly recommended. Only one downside. I like to swim and the pool is tiny. Not for swimming. Would definately go back.

Loved this little Guest House! Josephine and Damien looked after ur every need. The breakfasts were amazing! The room was great. Had nice bed, little balcony, huge TV, modern. We had the garden view room which cost a little more but worth it. Easy walk to restaurants and shopping. Highly recommended. Only one downside. I like to swim and the pool is tiny. Not for swimming. Would definately go back.

Location was great, 3 blocks from Paseo Montejo and restaurants (especially Hennessy’s Irish Pub). The staff could not do enough to make our stay very enjoyable. Highly recommend and will stay there again.

Location was great, 3 blocks from Paseo Montejo and restaurants (especially Hennessy’s Irish Pub). The staff could not do enough to make our stay very enjoyable. Highly recommend and will stay there again.

Where do I begin. The description says luxury, it’s not. The shower had mold, I’m not talking a little, I’m talking full blown mold. The A/c didn’t work, mind you it’s 90 degrees and humid. The water didn’t work after the second day. They moved us to a different property, that charged us for breakfast, even though it was included in our package. The staff was nice and tried to be helpful.

Where do I begin. The description says luxury, it’s not. The shower had mold, I’m not talking a little, I’m talking full blown mold. The A/c didn’t work, mind you it’s 90 degrees and humid. The water didn’t work after the second day. They moved us to a different property, that charged us for breakfast, even though it was included in our package. The staff was nice and tried to be helpful.

Excellent choice for adults that want to rest without having to hear screaming kids. Rooms was super big, all amenities..., mini fridge, coffe, bath robes. Excellent breakfast included. I will recomend it!

Excellent choice for adults that want to rest without having to hear screaming kids. Rooms was super big, all amenities..., mini fridge, coffe, bath robes. Excellent breakfast included. I will recomend it!

Only a small problem with the water pressure but they were working on it and had it almost resolved. Great staff and location…my second time here this year.

Only a small problem with the water pressure but they were working on it and had it almost resolved. Great staff and location…my second time here this year.

Pluses: Very clean and well-maintained. Comfortable beds, good hot shower. Beautiful courtyard with pool. Tasty breakfast. Quiet street in good location. Minuses: cold water had no pressure in the morning, which meant only one toilet flush. Noisy AC unit struggled to cool the large top-floor room.

Pluses: Very clean and well-maintained. Comfortable beds, good hot shower. Beautiful courtyard with pool. Tasty breakfast. Quiet street in good location. Minuses: cold water had no pressure in the morning, which meant only one toilet flush. Noisy AC unit struggled to cool the large top-floor room.

Very nice hotel located a few blocks from Paseo Montejo ave - Friendly staff- room very clean Water issues- sometime the toilet dint work and hot water was available only the first day and I stayed there 5 nights.

Very nice hotel located a few blocks from Paseo Montejo ave - Friendly staff- room very clean Water issues- sometime the toilet dint work and hot water was available only the first day and I stayed there 5 nights.

Nice staff, good location, and pretty clean. The breakfast is delicious, the hotel is super recommended!!

Nice staff, good location, and pretty clean. The breakfast is delicious, the hotel is super recommended!!

The property is small but very nice. The service is friendly and accommodating. It’s located on a street that doesn’t have much of anything but you’re a 10 minute walk from el centro or Paseo Montejo. I highly recommend the Italian restaurant Oliva which is about 10 minutes walk. Overall a nice stay here.

The property is small but very nice. The service is friendly and accommodating. It’s located on a street that doesn’t have much of anything but you’re a 10 minute walk from el centro or Paseo Montejo. I highly recommend the Italian restaurant Oliva which is about 10 minutes walk. Overall a nice stay here.

Super quaint boutique hotel with great location! Very nice staff and comfortable rooms.

Super quaint boutique hotel with great location! Very nice staff and comfortable rooms.

Delightful stay in Merida. Our room included a rooftop patio. The room also had a fridge and was spacious. The pool area is beautiful. The parking is locked at night but there was also parking on the street. This small boutique hotel is walking distance to a grand avenue and about a 25 minute walk to the center of the city. Everyone was friendly and attentive. I would recommend it!

Delightful stay in Merida. Our room included a rooftop patio. The room also had a fridge and was spacious. The pool area is beautiful. The parking is locked at night but there was also parking on the street. This small boutique hotel is walking distance to a grand avenue and about a 25 minute walk to the center of the city. Everyone was friendly and attentive. I would recommend it!

Super impressed with the comfort of this property. Spacious rooms with spacious balconies and super friendly staff. Gracias!

Super impressed with the comfort of this property. Spacious rooms with spacious balconies and super friendly staff. Gracias!

Great place to stay rooms where awesome

Great place to stay rooms where awesome