The staff gave us suggestions for places to tour while in the area. Then unexpectedly, my wife had a medical emergency and was admitted to the hospital. The staff assisted me with taxi transportation, and because my reservation ended, and there were no more rooms available, they arranged for me to move to a lovely nearby hotel, moving my luggage for me. Amid all of this they did not forget to inquire about how my wife was feeling and they also gave me a much-needed umbrella late at night.

The staff gave us suggestions for places to tour while in the area. Then unexpectedly, my wife had a medical emergency and was admitted to the hospital. The staff assisted me with taxi transportation, and because my reservation ended, and there were no more rooms available, they arranged for me to move to a lovely nearby hotel, moving my luggage for me. Amid all of this they did not forget to inquire about how my wife was feeling and they also gave me a much-needed umbrella late at night.

The staff are amazing they are friendly and very helpful.

The staff are amazing they are friendly and very helpful.

It was a good stay. Location is good. Less lights but that is their concept. Rooms are. Or child friendly.

It was a good stay. Location is good. Less lights but that is their concept. Rooms are. Or child friendly.

Great stay in our way back to Zurich. Contemporary hotel.

Great stay in our way back to Zurich. Contemporary hotel.

Very close to Lucern main station and need to walk 20 mins to old town. Overall quite comfortable esp the bed. Not a cosy room but quite modern and stylish.

Very close to Lucern main station and need to walk 20 mins to old town. Overall quite comfortable esp the bed. Not a cosy room but quite modern and stylish.

Quiet area near a park. Service was efficient and friendly.

Quiet area near a park. Service was efficient and friendly.

very special designed but not for comfortable stay with colors.

very special designed but not for comfortable stay with colors.

Lovely rooms! Centrally located, quiet, nice staff, and stylish design.

Lovely rooms! Centrally located, quiet, nice staff, and stylish design.

Great location a few blocks away from the train station overlooking a park.

Great location a few blocks away from the train station overlooking a park.

Tired and Dark. The staff are amazing, and the location great. The hotel needs a refresh, and the rooms are certainly not 4 or 4 star.

Tired and Dark. The staff are amazing, and the location great. The hotel needs a refresh, and the rooms are certainly not 4 or 4 star.

Property location and access to town as walking distance was great. The ceiling "exotic" picture made it feel like not a respectful place.

Property location and access to town as walking distance was great. The ceiling "exotic" picture made it feel like not a respectful place.

not as expected

not as expected

I thought the hotel was too dark, but the staff was super friendly and helpful and the hotel was clean and quiet! Large rooms too.

I thought the hotel was too dark, but the staff was super friendly and helpful and the hotel was clean and quiet! Large rooms too.

飯店的位置徒步離車站約5分鐘,慢慢散步都可抵達老橋區和主要景點

飯店的位置徒步離車站約5分鐘,慢慢散步都可抵達老橋區和主要景點

Well, it is a differently designed (dark with very dim lighting all around) hotel,which only can be understood in the night time when those back lighted posters on ceilings,walls or headboards glow otherwise in its a dark place even in day.The room was all wood floor, use of stainless steel decently in furniture along with wood was nice too. But the hallways and outside the rooms seemed as if they are in a 1 star hotel and not understandable. Although it is differently designed hotel but does not confirm to a Five Star status, but a “slapped” cheap and dark minimalistic design. The staff is super professional, polite and friendly. Room service and presentation is excellent. Location is very close to everything happening.

Well, it is a differently designed (dark with very dim lighting all around) hotel,which only can be understood in the night time when those back lighted posters on ceilings,walls or headboards glow otherwise in its a dark place even in day.The room was all wood floor, use of stainless steel decently in furniture along with wood was nice too. But the hallways and outside the rooms seemed as if they are in a 1 star hotel and not understandable. Although it is differently designed hotel but does not confirm to a Five Star status, but a “slapped” cheap and dark minimalistic design. The staff is super professional, polite and friendly. Room service and presentation is excellent. Location is very close to everything happening.

I went out one day and returned about 9 pm and found that my room has not been cleaned , I asked if the room could be cleaned and was told that there is no cleaner at that time . I was told that the non disturbed sign was on but I had no idea that the light was on. There was a bottle of complimentary water when I checked in and I asked why there wasn’t one for the 2nd day and was told that’s I only get one bottle for the entire of my stay at the hotel regardless how many nights I would stay at the property. I was woken up at 7 am by lots construction noises and I called hotel.com customer service to complain about the noise at the property . Hotel.com contacted the property for me and said the hotel manager would like to speak to me regarding my complain about the noise to see if he can make some sort of compensation to me. When I checked out I asked if the manger wants to talk to me regarding the noise issue I had. I was told to walk to another of their sister hotel to wait there to see if the manager has the time to talk to me. I said I never heard that if I have a prob with a hotel I need to track down their manger and wait fo be seen my him esp in a 5 Star hotel. The receptionist told me that they are not a 5 Star hotel.

I went out one day and returned about 9 pm and found that my room has not been cleaned , I asked if the room could be cleaned and was told that there is no cleaner at that time . I was told that the non disturbed sign was on but I had no idea that the light was on. There was a bottle of complimentary water when I checked in and I asked why there wasn’t one for the 2nd day and was told that’s I only get one bottle for the entire of my stay at the hotel regardless how many nights I would stay at the property. I was woken up at 7 am by lots construction noises and I called hotel.com customer service to complain about the noise at the property . Hotel.com contacted the property for me and said the hotel manager would like to speak to me regarding my complain about the noise to see if he can make some sort of compensation to me. When I checked out I asked if the manger wants to talk to me regarding the noise issue I had. I was told to walk to another of their sister hotel to wait there to see if the manager has the time to talk to me. I said I never heard that if I have a prob with a hotel I need to track down their manger and wait fo be seen my him esp in a 5 Star hotel. The receptionist told me that they are not a 5 Star hotel.