Front desk staff is not friendly, hotel valet parking is very expensive.

Front desk staff is not friendly, hotel valet parking is very expensive.

Staff super firendly, room extremely clean.

Staff super firendly, room extremely clean.

Very close to the convention center. Plenty of dining options nearby.

Very close to the convention center. Plenty of dining options nearby.

Homeless problem is huge around the property and in down town area in general

Homeless problem is huge around the property and in down town area in general

Really nice and clean and very close to the port

Really nice and clean and very close to the port

Hotel staff was unapologetic when my room wasn’t cleaned.

Hotel staff was unapologetic when my room wasn’t cleaned.

Conveniently located for entertainment, dining , shopping , working out , relaxing and walking .

Conveniently located for entertainment, dining , shopping , working out , relaxing and walking .

Cleanliness, and friendly staff.

Cleanliness, and friendly staff.

Overall was a nice stay, the valet only option for 65 dollars is kinda a bummer but that’s the only negative thing. Everything else was very nice with our stay.

Overall was a nice stay, the valet only option for 65 dollars is kinda a bummer but that’s the only negative thing. Everything else was very nice with our stay.

My family’s overall experience was good, but there were some issues with our stay that just seemed to be the result of lack of attention to detail and poor training. Our room was comfortable, but some of the furniture had scuffs and signs of wear. There was painters tape left on the bathroom wall from obvious repairs. There was a dirty sock left behind by the previous guest, and scotch tape stuck to the walls and ceiling which appeared to from hanging party decorations. We attempted to get new towels and sheets on two different occasions each time requiring multiple reminder calls to the front desk and housekeeping. The staff was very friendly, but again maybe not the most attentive the cleanliness of the rooms or to following through on guest requests.

My family’s overall experience was good, but there were some issues with our stay that just seemed to be the result of lack of attention to detail and poor training. Our room was comfortable, but some of the furniture had scuffs and signs of wear. There was painters tape left on the bathroom wall from obvious repairs. There was a dirty sock left behind by the previous guest, and scotch tape stuck to the walls and ceiling which appeared to from hanging party decorations. We attempted to get new towels and sheets on two different occasions each time requiring multiple reminder calls to the front desk and housekeeping. The staff was very friendly, but again maybe not the most attentive the cleanliness of the rooms or to following through on guest requests.

I liked how close it was to everything I needed; the team, the stadium, the night life, dinning.

I liked how close it was to everything I needed; the team, the stadium, the night life, dinning.

I came for a writing conference. The organizers of the conference were not very responsive and never extended the room block so many of us had to book alternately. This came into play later when we could not get the promised discounted parking or other conference perks Parking is $$$$$ super pricey. Being in gaslamp quarter is great if you’re taking in a baseball game or you’re really into the bar scene - but it also makes for a noisy night if you happen to have a room with street facing windows. My room faced lofts or something and some guys car alarm went off all weekend long. All.weekend.long. The hotel though is gorgeous they are very very responsive (via text that they send you as soon as you check in) and everyone from front desk to restaurant waiters and bar tenders are top notch. Parking and the valets is what moved this from a 5 to a 4. Being we were at a convention we all had very very full trunks and such and I received zero assistance either taking anything out of my car (maybe this is a CA thing it is a litigious state) or bringing it into the hotel. It also took me forever to track down someone to check my car in as well as when I wanted my car retrieved despite the scan / qr they give you for “quick service” so the hotel is good the valet - meh

I came for a writing conference. The organizers of the conference were not very responsive and never extended the room block so many of us had to book alternately. This came into play later when we could not get the promised discounted parking or other conference perks Parking is $$$$$ super pricey. Being in gaslamp quarter is great if you’re taking in a baseball game or you’re really into the bar scene - but it also makes for a noisy night if you happen to have a room with street facing windows. My room faced lofts or something and some guys car alarm went off all weekend long. All.weekend.long. The hotel though is gorgeous they are very very responsive (via text that they send you as soon as you check in) and everyone from front desk to restaurant waiters and bar tenders are top notch. Parking and the valets is what moved this from a 5 to a 4. Being we were at a convention we all had very very full trunks and such and I received zero assistance either taking anything out of my car (maybe this is a CA thing it is a litigious state) or bringing it into the hotel. It also took me forever to track down someone to check my car in as well as when I wanted my car retrieved despite the scan / qr they give you for “quick service” so the hotel is good the valet - meh

Thank you for your hospitality

Thank you for your hospitality

The parking was annoying but other than that, everything was good!

The parking was annoying but other than that, everything was good!

Great stay! Took our kids and they loved it. Food was also great!

Great stay! Took our kids and they loved it. Food was also great!

Lots of food options

Lots of food options