The front desk service is horrible they need more staff the lines are so long and take forever to check in and out. The rooms are very outdated. The food is good, could have more variety for breakfast.

The front desk service is horrible they need more staff the lines are so long and take forever to check in and out. The rooms are very outdated. The food is good, could have more variety for breakfast.

The employees are great especially in the restaurants. They were very attentive and friendly. The food was also really good. The only thing that we didn’t like was the check in/out process and the personnel. At the check in, they pressure you into a time share sales pitch, and then when we needed help with our rooms, they weren’t very kind at all. We booked two rooms, and the rooms they gave us were far from each other. When I asked for closer rooms, as we wanted to be closer to our kids, we were told there were none. After speaking with a couple of attendants, someone was able to make the changes. They had closer rooms all along, we just had to beg for them. All in all, the experience was great. The beach was somewhat limited because of a migration of poisonous stingrays :)! We still had fun watching them.

The employees are great especially in the restaurants. They were very attentive and friendly. The food was also really good. The only thing that we didn’t like was the check in/out process and the personnel. At the check in, they pressure you into a time share sales pitch, and then when we needed help with our rooms, they weren’t very kind at all. We booked two rooms, and the rooms they gave us were far from each other. When I asked for closer rooms, as we wanted to be closer to our kids, we were told there were none. After speaking with a couple of attendants, someone was able to make the changes. They had closer rooms all along, we just had to beg for them. All in all, the experience was great. The beach was somewhat limited because of a migration of poisonous stingrays :)! We still had fun watching them.

Food options and great amenities!

Food options and great amenities!

Our stay started by being greeted by a super great bellman Tino, however it all went down hill after that. We were given the wrong room after waiting 6 hours after check in. Once speaking to a front desk manager who could care less if you stayed or not we finally had to go to concierge manager and we’re finally placed in a room. We were planning on a big family trip and had several other rooms coming. Reservations to there specialty restaurants were ridiculous to get and reservation lady who did them was rude. The buffet was less than desirable. If you go to this hotel, expect to eat at the buffet every day because restaurant reservations is not going to happen unless you get up at 8am to make one with the lady that does them and even then you might not get lucky. Though there were several staff who did go above and beyond the front desk check in was not doing anything to make you feel welcomed or relaxed! The room was cleanish but definitely needed updated and the bed was not comfy The only people who made this vacation feel like vacation and cared about the guest were concierge Christina, Enrique, Octavio, Angelica and Israel and a dining staff Dashelle and all the staff in the Italian restaurant.

Stairs everywhere. Not toddler friendly. Super packed. Food was nasty. We planed a family/friends trip and when our family got there they didn’t have a room for them. They moved them to a different hotel. They booked a 2 bedroom suite and got moved to a different hotel that only offered them 2 separate room. They have 3 kids. The parents had to sleep separate. We didn’t get to hang out as much with our family because of the hole situation. Horrible!!

Our stay started by being greeted by a super great bellman Tino, however it all went down hill after that. We were given the wrong room after waiting 6 hours after check in. Once speaking to a front desk manager who could care less if you stayed or not we finally had to go to concierge manager and we’re finally placed in a room. We were planning on a big family trip and had several other rooms coming. Reservations to there specialty restaurants were ridiculous to get and reservation lady who did them was rude. The buffet was less than desirable. If you go to this hotel, expect to eat at the buffet every day because restaurant reservations is not going to happen unless you get up at 8am to make one with the lady that does them and even then you might not get lucky. Though there were several staff who did go above and beyond the front desk check in was not doing anything to make you feel welcomed or relaxed! The room was cleanish but definitely needed updated and the bed was not comfy The only people who made this vacation feel like vacation and cared about the guest were concierge Christina, Enrique, Octavio, Angelica and Israel and a dining staff Dashelle and all the staff in the Italian restaurant.

Stairs everywhere. Not toddler friendly. Super packed. Food was nasty. We planed a family/friends trip and when our family got there they didn’t have a room for them. They moved them to a different hotel. They booked a 2 bedroom suite and got moved to a different hotel that only offered them 2 separate room. They have 3 kids. The parents had to sleep separate. We didn’t get to hang out as much with our family because of the hole situation. Horrible!!

Perfect for a week !

Perfect for a week !

We arrived at the hotel to find tons of people sitting on the curb. I then stood in line at the front desk for over an hour. Two to three people were all that seemed to be working the desk. When it was finally my turn, I was told we would not like the resort-too many kids and overbooked. We were offered the adult-only hotel-35 minutes away. We declined. We were told they were full. Of course, we had received no notification, and the trip was fully paid for. We were finally offered a similar room at the Hard Rock 5 minutes away. We accepted under the condition that they were prepared for us when we arrived and would receive the same room type. Moving hotels was the best thing we did. Although they did not give us the room type we were promised at the new hotel, and I ended up on a roll away bed, the atmosphere upon entering the Hard Rock made us much more comfortable. I would definitely steer clear of Marival due to this mess in the future.

If you have kids and don’t mind mediocre food. This is a good choice. The kids lay area is great and they have a kids pool. Property is beach front but the water is brown from the river. If you want the pretty blue water you will have to go to another area. They open the kids pool at 10 and the bars at 11. All too late if you ask me. They will try to sell you a membership the presentation is with a nice breakfast and we got a free city tour and day at the VIP. But they are deceptive so be careful. Overall my 3 and 4 year old had no complaints. We were together as a family and made memories So if you have young kids and it’s in your budget do it knowing the rooms are basic, beds tiny and the food is mediocre at best. But if you have a couple extra 100 stay alittle nicer do it. I found they served Spanish speakers first and was sometimes blantantly ignored. We will come back to Nuevo Vallarta but not to Marival.

We arrived at the hotel to find tons of people sitting on the curb. I then stood in line at the front desk for over an hour. Two to three people were all that seemed to be working the desk. When it was finally my turn, I was told we would not like the resort-too many kids and overbooked. We were offered the adult-only hotel-35 minutes away. We declined. We were told they were full. Of course, we had received no notification, and the trip was fully paid for. We were finally offered a similar room at the Hard Rock 5 minutes away. We accepted under the condition that they were prepared for us when we arrived and would receive the same room type. Moving hotels was the best thing we did. Although they did not give us the room type we were promised at the new hotel, and I ended up on a roll away bed, the atmosphere upon entering the Hard Rock made us much more comfortable. I would definitely steer clear of Marival due to this mess in the future.

If you have kids and don’t mind mediocre food. This is a good choice. The kids lay area is great and they have a kids pool. Property is beach front but the water is brown from the river. If you want the pretty blue water you will have to go to another area. They open the kids pool at 10 and the bars at 11. All too late if you ask me. They will try to sell you a membership the presentation is with a nice breakfast and we got a free city tour and day at the VIP. But they are deceptive so be careful. Overall my 3 and 4 year old had no complaints. We were together as a family and made memories So if you have young kids and it’s in your budget do it knowing the rooms are basic, beds tiny and the food is mediocre at best. But if you have a couple extra 100 stay alittle nicer do it. I found they served Spanish speakers first and was sometimes blantantly ignored. We will come back to Nuevo Vallarta but not to Marival.

Where to begin, there is no one single thing we liked about this hotel, we've stayed at many differents hotel and this has been the worse, since the moment we tried to check in was a nightmare, they literally spent over 45min during check in trying to get us to go to a breakfast/meeting the next morning to become members or something like that, mind u i'm 6mo pregnant and we have a 3 and 1yr old that were extremely tired from the flight, super hungry and sleepy, we expressed many times we were not interested and just wanted to get our room to finally rest, their whole attitude changed once we kept saying no, they were extremely rude, and literally gave us the worse room, since we declined the offer to get an "upgrade" to a much nicer room if we decide to go to the meeting, after almost an 1hr they finally walked us to our room, which was on the 2nd floor with no elevators, the room had a weird smell, like moldy humid, the bedsheets and covers where yellow and dirty and smell terrible, you could literally hear everything from outside, they were doing construction work and the noise was all day and night, it was so annoying, food was terrible, we all got super sick from the food and took us over 3 days to get better, everything we would go to the pool there was someone by the spa area trying to sell us the membership, there were just so many things wrong with this hotel that i would never end, definitely never coming back and would not recommed to anyone

Where to begin, there is no one single thing we liked about this hotel, we've stayed at many differents hotel and this has been the worse, since the moment we tried to check in was a nightmare, they literally spent over 45min during check in trying to get us to go to a breakfast/meeting the next morning to become members or something like that, mind u i'm 6mo pregnant and we have a 3 and 1yr old that were extremely tired from the flight, super hungry and sleepy, we expressed many times we were not interested and just wanted to get our room to finally rest, their whole attitude changed once we kept saying no, they were extremely rude, and literally gave us the worse room, since we declined the offer to get an "upgrade" to a much nicer room if we decide to go to the meeting, after almost an 1hr they finally walked us to our room, which was on the 2nd floor with no elevators, the room had a weird smell, like moldy humid, the bedsheets and covers where yellow and dirty and smell terrible, you could literally hear everything from outside, they were doing construction work and the noise was all day and night, it was so annoying, food was terrible, we all got super sick from the food and took us over 3 days to get better, everything we would go to the pool there was someone by the spa area trying to sell us the membership, there were just so many things wrong with this hotel that i would never end, definitely never coming back and would not recommed to anyone

Great location

Great location

The Marival was a great stay! Definitely looking forward to our next stay here . The food was good. The service was excellent! The activities for the kids kept them busy !

The Marival was a great stay! Definitely looking forward to our next stay here . The food was good. The service was excellent! The activities for the kids kept them busy !

Right when you check in they try to get you to go to a time share presentation. The food in the reservation restaurants was good. But the reservations were hard to get. The other food options were terrible. I got food poisoning my second day there and missed a whole day of my vacation. We will never book here again.

Right when you check in they try to get you to go to a time share presentation. The food in the reservation restaurants was good. But the reservations were hard to get. The other food options were terrible. I got food poisoning my second day there and missed a whole day of my vacation. We will never book here again.

This was a great option for families needing a break

This was a great option for families needing a break

Loved the food and the staff

Loved the food and the staff

Don’t stay here ! If this review stops at least one family from booking this hotel then this review was worth it. check in- no welcome at all. No drink, cloth, something. This place didn’t even say welcome! We checked in and got bombarded with the time share nonsense. We kept saying no thank you but they weren’t having it. Finally we were firm and said we are not interested in sitting through the time share - the lady immediately turned rude. rooms - which smell like mildew and look NOTHING like the pictures. They said that there was a tub, there wasn’t. The tv was tiny and all the channels were in Spanish. Not even one English Channel. We paid for an upgraded room with an ocean view. Did not get it! So we asked the front desk - nothing was done about it. Restaurants!!! There are not multiple. We got in Thursday afternoon and the only place we could have dinner was the buffet cause we weren’t there at 8 am to make a reservation. Buffet was terrible! We stayed hungry. There is nothing to do at this hotel. They have a show each night but only one was worth watching the entire time we were there. The bartenders are not friendly. The nightlife is non existent- very boring. The next morning we went at 8 am to reserve the restaurants ( my 50th birthday ) lady said sorry we only have one specialty restaurant open per night and it’s already booked - said you have to eat the buffet. I said please it’s my 50th birthday can’t you squeeze us in she said nope.

Don’t stay here ! If this review stops at least one family from booking this hotel then this review was worth it. check in- no welcome at all. No drink, cloth, something. This place didn’t even say welcome! We checked in and got bombarded with the time share nonsense. We kept saying no thank you but they weren’t having it. Finally we were firm and said we are not interested in sitting through the time share - the lady immediately turned rude. rooms - which smell like mildew and look NOTHING like the pictures. They said that there was a tub, there wasn’t. The tv was tiny and all the channels were in Spanish. Not even one English Channel. We paid for an upgraded room with an ocean view. Did not get it! So we asked the front desk - nothing was done about it. Restaurants!!! There are not multiple. We got in Thursday afternoon and the only place we could have dinner was the buffet cause we weren’t there at 8 am to make a reservation. Buffet was terrible! We stayed hungry. There is nothing to do at this hotel. They have a show each night but only one was worth watching the entire time we were there. The bartenders are not friendly. The nightlife is non existent- very boring. The next morning we went at 8 am to reserve the restaurants ( my 50th birthday ) lady said sorry we only have one specialty restaurant open per night and it’s already booked - said you have to eat the buffet. I said please it’s my 50th birthday can’t you squeeze us in she said nope.

Very kids friendly!

We love our stay at Marival. Karina our Expedia rep was amazing. Everyone was very friendly and helpful. It's a great hotel to go with kids. Food options were good as well as drinks. We'll define be back next year!