I like everything about Susukino Relief, room, staff, breakfast and onsen!!!!

I like everything about Susukino Relief, room, staff, breakfast and onsen!!!!

Really lovely room. Lots of amenities provided. Staff were friendly.

Really lovely room. Lots of amenities provided. Staff were friendly.

The staff member at the front desk is friendly. But when it talk about room facilities, The showerhead is awful.

The most impressive thing is public shower space and SPA. When it talks about the room, If the pillows can be changed to soft pillows that would be better. And the shower head is really annoyed. The water columns splash everywhere but hard to reach me.

The staff member at the front desk is friendly. But when it talk about room facilities, The showerhead is awful.

The most impressive thing is public shower space and SPA. When it talks about the room, If the pillows can be changed to soft pillows that would be better. And the shower head is really annoyed. The water columns splash everywhere but hard to reach me.

Room is not clean, we stayed 4 nights.

Room is not clean, we stayed 4 nights.

hot spa , clean room , nice reception , nice location

hot spa , clean room , nice reception , nice location

The hotel was very conveniently located, a short walk from Nakajima Kouen subway station, and although the room was small it was perfectly acceptable for our trip. The in-hotel hot spa was a great way to relax in the evenings after wandering around in -6°C (21°F) snowy weather outside. There's only one hot spa, however, so they alternate between men and women's use so, as a man, I typically had to go at midnight. The main issue for us was that the bed was extremely hard, as were the pillows. While this wasn't an issue for me, by the end of our stay my wife had developed a bad back from sleeping on it.

The hotel was very conveniently located, a short walk from Nakajima Kouen subway station, and although the room was small it was perfectly acceptable for our trip. The in-hotel hot spa was a great way to relax in the evenings after wandering around in -6°C (21°F) snowy weather outside. There's only one hot spa, however, so they alternate between men and women's use so, as a man, I typically had to go at midnight. The main issue for us was that the bed was extremely hard, as were the pillows. While this wasn't an issue for me, by the end of our stay my wife had developed a bad back from sleeping on it.

Western breakfast was delicious. Parking is 1000 yen and 3 blocks away.

Western breakfast was delicious. Parking is 1000 yen and 3 blocks away.

It's annoying that have this rule that you have to put the don't disturb sign so they don't open your door at 10:30am, if you miss it they will open your room and wait for you to confirm if you want it cleaned, and if you do, you need to be out of the room by 12pm or they dont clean it. Room was too small, but plus side is there is a public bath in the hotel which is a unique feature, you just seem to smell like chlorine after you get out though even if you wash again. Hotel also had bike rentals probably the best thing about them, since you could bike around Sapporo.

It's annoying that have this rule that you have to put the don't disturb sign so they don't open your door at 10:30am, if you miss it they will open your room and wait for you to confirm if you want it cleaned, and if you do, you need to be out of the room by 12pm or they dont clean it. Room was too small, but plus side is there is a public bath in the hotel which is a unique feature, you just seem to smell like chlorine after you get out though even if you wash again. Hotel also had bike rentals probably the best thing about them, since you could bike around Sapporo.

Convenient location, Close to everything needed for a trip looking for fun and good food, Bath room on 1st floor very clean, Nice staff, helpful all the time Close to coach service to Chitose airport

Convenient location, Close to everything needed for a trip looking for fun and good food, Bath room on 1st floor very clean, Nice staff, helpful all the time Close to coach service to Chitose airport

Good sized room and excellent staff who were multilingual, friendly and very efficient. The room was clean and well equipped with a comfy bed and deep soak bath / shower. Uniquely (in my experience) it also had a complimentary room mobile phone which you could take out with you and use to access the internet and also phonecalls, totally free. A brilliant touch which we used gratefully. The hotel also had a bath / spa room on the first floor, which while I never used it, looked excellent. Males and females use this at different times, thereby making it less embarrassing for those of a shy disposition. Due to Typhoon Tapah, we missed our original booking by 2 days and only managed to advise them of our delay on check-in day itself. The hotel moved our booking without any fuss and without any extra charge, which I thought was a very classy touch. The location is good, close to numerous restaurants and shops and it is also close to railway and underground stations too. The beautiful Nakajima-Koen park is a short walk away as well, which is a beautiful place for relaxing and a picnic. Overall I was thoroughly impressed with this hotel. Excellent hotel and excellent value for money. Highly recommended!

Good sized room and excellent staff who were multilingual, friendly and very efficient. The room was clean and well equipped with a comfy bed and deep soak bath / shower. Uniquely (in my experience) it also had a complimentary room mobile phone which you could take out with you and use to access the internet and also phonecalls, totally free. A brilliant touch which we used gratefully. The hotel also had a bath / spa room on the first floor, which while I never used it, looked excellent. Males and females use this at different times, thereby making it less embarrassing for those of a shy disposition. Due to Typhoon Tapah, we missed our original booking by 2 days and only managed to advise them of our delay on check-in day itself. The hotel moved our booking without any fuss and without any extra charge, which I thought was a very classy touch. The location is good, close to numerous restaurants and shops and it is also close to railway and underground stations too. The beautiful Nakajima-Koen park is a short walk away as well, which is a beautiful place for relaxing and a picnic. Overall I was thoroughly impressed with this hotel. Excellent hotel and excellent value for money. Highly recommended!

The location was great, easy to find, in a quite area

The location was great, easy to find, in a quite area

Everything was ok, just the reception attitude. I checked in at 1.30pm but the official check in time is 3pm. The reception made no effort to check if any room was available. They offered to keep my luggage and asked that I return after 3pm. It was fine with me since I was on my way to return the rental car, but a couple beside me waited at the lounge for 3pm check in. I know as a frequent traveller that it is really difficult to time your arrival and it would be great if the hotel can allow early check in if they have cleaned rooms.

Everything was ok, just the reception attitude. I checked in at 1.30pm but the official check in time is 3pm. The reception made no effort to check if any room was available. They offered to keep my luggage and asked that I return after 3pm. It was fine with me since I was on my way to return the rental car, but a couple beside me waited at the lounge for 3pm check in. I know as a frequent traveller that it is really difficult to time your arrival and it would be great if the hotel can allow early check in if they have cleaned rooms.

They didnt tell us theres an event for global environmental protection since we checked in the first day, but it doesnt matter. We were still full of happiness with staying in this hotel. And last the all of the staffs in the hotel really did a good services with their patience for all of us!! Love them yal!

They didnt tell us theres an event for global environmental protection since we checked in the first day, but it doesnt matter. We were still full of happiness with staying in this hotel. And last the all of the staffs in the hotel really did a good services with their patience for all of us!! Love them yal!

The environment is good.

Staffs are nice and helpful. The hotel having welcome coffee to the customer which is good to me,

Staffs are nice and helpful. The hotel having welcome coffee to the customer which is good to me,

Staffs are patient and helpful. Room refrigerator not cold enough to freeze ice-cream and hopefully the welcome drinks can be on 24 hrs service