I wasn’t even able to stay at this location because they said I had to be 21 or above even though i had already put a deposit

Restaurant had awful service waited over 40 minutes for breakfast had to leave without eating. Requested three times to put Thanksgiving day parade on TV in lobby. When spoke to manager about restaurant he was rude. Informed me it’s not the hotels. It was in the lobby and promoted by hotel. Manager was extremely rude to me and my wife.

Restaurant had awful service waited over 40 minutes for breakfast had to leave without eating. Requested three times to put Thanksgiving day parade on TV in lobby. When spoke to manager about restaurant he was rude. Informed me it’s not the hotels. It was in the lobby and promoted by hotel. Manager was extremely rude to me and my wife.

Great location (for theatre going), helpful staff and super comfy, quiet room - this may move me to become a Hilton Rewards guy !

Great location (for theatre going), helpful staff and super comfy, quiet room - this may move me to become a Hilton Rewards guy !

I took my son for his 18th birthday we were seeing a concert at MSG. I have never stayed at a hotel where the bed was so uncomfortable. The comforter was paper thin we thought it was a sheet but another sheet was on top of the “comforter.” The bath towels were rough not soft at all. Overall i am extremely disappointed. Great for being close to stuff but not comfort.

I took my son for his 18th birthday we were seeing a concert at MSG. I have never stayed at a hotel where the bed was so uncomfortable. The comforter was paper thin we thought it was a sheet but another sheet was on top of the “comforter.” The bath towels were rough not soft at all. Overall i am extremely disappointed. Great for being close to stuff but not comfort.

The hotel is close to the Lincoln tunnel which made it easy to drive into. LiAnna worked at the desk and was fantastic. She gave us some really great tips for restaurants and sight seeing. The hotel was very clean and the room was perfect for two people. I woild stay there again.

The hotel is close to the Lincoln tunnel which made it easy to drive into. LiAnna worked at the desk and was fantastic. She gave us some really great tips for restaurants and sight seeing. The hotel was very clean and the room was perfect for two people. I woild stay there again.

LiAnna who checked me in was a rockstar! She helped me get into my room and gave me great recommendations for dinner. I went to both places and both were great! She really made the stay great! Also, the ability to work from my room was awesome. Great desk space, good WiFi and was able to connect to the tv to use as a monitor.

LiAnna who checked me in was a rockstar! She helped me get into my room and gave me great recommendations for dinner. I went to both places and both were great! She really made the stay great! Also, the ability to work from my room was awesome. Great desk space, good WiFi and was able to connect to the tv to use as a monitor.

Always friendly service at the front desk and helped woth extended checkout to helpnwith a late flight back home

No problems

Always friendly service at the front desk and helped woth extended checkout to helpnwith a late flight back home

No problems

I pre-paid for my stay and had a late arrival owing to train delays getting into NYC. I was exhausted and eager to sleep, only to find that my room was no longer available and the hotel was sold-out. In addition, the staffer did not express any remorse about the situation. They did try to help me find another Hilton property but would not honor the pricing that I had secured through hotels.com, with a significant price difference. What bothered me the most was the lack of compassion from the Hilton overnight front desk associate. It felt inhumane and treatment with little dignity or care. I was LUCKY that I have friends in NY that opened up their home to me at that late hour, but otherwise I would have been stranded with no place to stay otherwise. Really awful experience.

I pre-paid for my stay and had a late arrival owing to train delays getting into NYC. I was exhausted and eager to sleep, only to find that my room was no longer available and the hotel was sold-out. In addition, the staffer did not express any remorse about the situation. They did try to help me find another Hilton property but would not honor the pricing that I had secured through hotels.com, with a significant price difference. What bothered me the most was the lack of compassion from the Hilton overnight front desk associate. It felt inhumane and treatment with little dignity or care. I was LUCKY that I have friends in NY that opened up their home to me at that late hour, but otherwise I would have been stranded with no place to stay otherwise. Really awful experience.

In town for a concert. Very friendly staff and helpful with city attractions.

In town for a concert. Very friendly staff and helpful with city attractions.

We stayed for 3 nights and asked for room service everyday and never happened . The front desk staff snapped at me for asking about service our room after day 3. Lovely hotel and amazing location the staff let it down.

We stayed for 3 nights and asked for room service everyday and never happened . The front desk staff snapped at me for asking about service our room after day 3. Lovely hotel and amazing location the staff let it down.

We had a wheelchair that could not fit a sypposedly accessible room. We booked in advance and got an awful experience fighting the wheelchair and room.

We had a wheelchair that could not fit a sypposedly accessible room. We booked in advance and got an awful experience fighting the wheelchair and room.

Great! Marie (front desk) was very helpful and sweet.

Great! Marie (front desk) was very helpful and sweet.

LeAnna at the front desk was great at check in and made it a great experience

LeAnna at the front desk was great at check in and made it a great experience

Great staff and perfect location . Rooms are modern and great shower . 10/10

Great staff and perfect location . Rooms are modern and great shower . 10/10

Super overrated too expensive for what is, no amenities for 580$ per night no water no robe no sleepers no nothing, 2 times they didn’t even clean the room, the location is sketchy and full of drugs people

Super overrated too expensive for what is, no amenities for 580$ per night no water no robe no sleepers no nothing, 2 times they didn’t even clean the room, the location is sketchy and full of drugs people

Easy to check in. Knowledgeable front desk personnel. Security! Availability of food. And location.