We were told that the hot tub was working and when we checked in it was out of order that was the main reason we booked our stay at your hotel was for the use of the hot tub .. very upset will not be returning to your hotel. This was the 3rd time at one of your hotels all 3 no working hot tub .

We were told that the hot tub was working and when we checked in it was out of order that was the main reason we booked our stay at your hotel was for the use of the hot tub .. very upset will not be returning to your hotel. This was the 3rd time at one of your hotels all 3 no working hot tub .

Not a nice place by any standard.

Not a nice place by any standard.

Honestly the worst Holiday Inn express I have ever stayed at. At first I gave them an excuse because of construction going on..but even the breakfast area was nasty with employees just standing around doing nothing…WAY below most HI Express’s I have stayed at

Honestly the worst Holiday Inn express I have ever stayed at. At first I gave them an excuse because of construction going on..but even the breakfast area was nasty with employees just standing around doing nothing…WAY below most HI Express’s I have stayed at

Set in an area with lots of shopping and many other hotels. They are renovating to good effect, the rooms feel new. Breakfast definitely better than the typical average for these situations. Staff friendly. Would recommend.

Set in an area with lots of shopping and many other hotels. They are renovating to good effect, the rooms feel new. Breakfast definitely better than the typical average for these situations. Staff friendly. Would recommend.

Front desk clerk, Emily, was easily the most indifferent and dis-interested I have ever seen. We had reserved a handicapped accessible room and received confirmation of same. We didn't get the room we reserved. No apology, just an attempt to blame the reservation company.(Expedia) Furthermore, even though she saw my wife used a walker, she placed us in a room nearly as far from the lobby as possible. Also seemed more interested in having a cigarette break outside the front door than waiting on customers. The room was very good an spotless, the included breakfast was excellent, but you shouldn't let this woman anywhere near a customer.

Front desk clerk, Emily, was easily the most indifferent and dis-interested I have ever seen. We had reserved a handicapped accessible room and received confirmation of same. We didn't get the room we reserved. No apology, just an attempt to blame the reservation company.(Expedia) Furthermore, even though she saw my wife used a walker, she placed us in a room nearly as far from the lobby as possible. Also seemed more interested in having a cigarette break outside the front door than waiting on customers. The room was very good an spotless, the included breakfast was excellent, but you shouldn't let this woman anywhere near a customer.

Gentlemen at the front desk was very friendly and helpful. They are doing renovations but nothing that was in the way. Our room was very clean and comfortable. Honestly, one of the better hotels I have stayed in.

Gentlemen at the front desk was very friendly and helpful. They are doing renovations but nothing that was in the way. Our room was very clean and comfortable. Honestly, one of the better hotels I have stayed in.

Good breakfast and coffee (very important to me!), pool was very nice as was the hot tub. Beds were comfy and everything was clean. My family of 6 was very happy in the Queen suite. The “convenience shop” was a little pricey but that’s typical for hotels

Good breakfast and coffee (very important to me!), pool was very nice as was the hot tub. Beds were comfy and everything was clean. My family of 6 was very happy in the Queen suite. The “convenience shop” was a little pricey but that’s typical for hotels

Great stay with friendly staff and an amazing breakfast.

Great stay with friendly staff and an amazing breakfast.

The breakfast was the same thing every day. I did like that coffee was available to you most of the time.

good

good

We stayed at this property 2 other times which is why we felt comfortable re-booking. The hotel has been under renovation for some time so you will hear construction work. We were put in a room on first floor (along with several other customers) and it was a dump! Old smelly musty carpet, old beat up furniture, small tv with basic remote, old bathroom fixtures, and the tub faucet was dripping non stop. I tried to inquire about staying in a room like the one we stayed at in December 2023 and I was told it would cost me more. I was paying $169.00 without taxes so I asked how much more? I was then told never mind because you booked through an outside company. I can't believe I paid this much for hotel stay! Make sure you verify if you are in new room and beware of the ongoing construction.

We stayed at this property 2 other times which is why we felt comfortable re-booking. The hotel has been under renovation for some time so you will hear construction work. We were put in a room on first floor (along with several other customers) and it was a dump! Old smelly musty carpet, old beat up furniture, small tv with basic remote, old bathroom fixtures, and the tub faucet was dripping non stop. I tried to inquire about staying in a room like the one we stayed at in December 2023 and I was told it would cost me more. I was paying $169.00 without taxes so I asked how much more? I was then told never mind because you booked through an outside company. I can't believe I paid this much for hotel stay! Make sure you verify if you are in new room and beware of the ongoing construction.

We didn't realize they were renovating when we booked this hotel. Half of our floor was tore up, halls and rooms. The other half had already been done. Our room was nice, only one corner of the shower the tiles did not line up. There was no tub. Hope they aren't doing away with that. Otherwise stay was good

We didn't realize they were renovating when we booked this hotel. Half of our floor was tore up, halls and rooms. The other half had already been done. Our room was nice, only one corner of the shower the tiles did not line up. There was no tub. Hope they aren't doing away with that. Otherwise stay was good

There’s remodeling going on. Tomorrow is Sunday. Hope they’re not working.

There’s remodeling going on. Tomorrow is Sunday. Hope they’re not working.

Clean and good personal.

Clean and good personal.

Under Construction.... The hotel was not very busy, however they gave me a room right next to the are they were doing the construction. Made for a rough night of sleep.

Under Construction.... The hotel was not very busy, however they gave me a room right next to the are they were doing the construction. Made for a rough night of sleep.

Newly renovated and very convenient of interstate highway.

Newly renovated and very convenient of interstate highway.

There was various construction debris in and around the property. Had to be careful where walking and driving. Room was not the best. Various issues which I have shared with property management.