Great Hotel. Staff was friendly and attentive. Only negative was a random sewer gas smell/leak that occured very early in the morning and lasted for several hours. Otherwise, excellent hotel.

Great Hotel. Staff was friendly and attentive. Only negative was a random sewer gas smell/leak that occured very early in the morning and lasted for several hours. Otherwise, excellent hotel.

Overall our stay was great, staff attentiveness even better but my missing stars on the rating are because of a terrible smell we just couldn't figure out that would come in short whiffs. Realized at 5am while using the washroom on our last night that it was the cloth (not plastic or waterproof) shower curtain that would dry out after each of us showering and smell like mold, old wet towel or some sort of drain blockage. The smell would flow throughout the room anytime the door was opened or a/c was on and that is why it would come in short durations. I mentioned this very clearly at our checkout but it was not a big deal to them, future guests, if you are offered an “accessible room” do not take it as this cloth shower curtain is apparently the accessible part. Unfortunately at check in we were thankful to be offered this different “accessible” room in exchange for late checkout and unaware of the smell that came with it.

I was paying for a room and wanted to provide my Marriott credit card for the deposit so my friend didn’t need to use their card. You need an approval which takes 3 business days! INSANE! No other hotel has such a policy. Never stay again

I was paying for a room and wanted to provide my Marriott credit card for the deposit so my friend didn’t need to use their card. You need an approval which takes 3 business days! INSANE! No other hotel has such a policy. Never stay again

Loved this hotel, was very happy with the staff. Will definitely be back again.

Loved this hotel, was very happy with the staff. Will definitely be back again.

We had a horrible experience at this hotel. The hotel reception is right next to a club on the same floor, so we cannot hear the reception staff. At night, we have to go through the bouncers to access the hotel. We have a security concern as no room key is needed to access any floor of the hotel. We were given an accessible room, but that was not what we originally booked for. The water pressure from the taps are weak. The room itself was missing a couple of things. The remote control for the TV was not working. Upon arrival, the tissue box was already running low, and the bottle of body soap is completely empty. We contacted reception regarding the missing items, and complained that our room is not actually ready for occupying. She said they'll bring the items over and completely dismissed our concern. For a room that is meant for two guests, amenities came in single counts (i.e. 1 bath robe and 1 pair of slippers). There was no refrigerator, but a yeti cooler. Our room was next to the ice machine so we can hear people going in and out all night. The walls were thin and we can hear sounds from our neighbors. Our room is directly above the club, which was very noisy until 3 AM. We couldn't sleep until then, but the mattress is uncomfortable which adds to the problem. The ceilings were unfinished and we noticed mold that wasn't cleaned up properly after construction. That is definitely not part of the design. When checked out the reception didn't ask us how was the stay.

We had a horrible experience at this hotel. The hotel reception is right next to a club on the same floor, so we cannot hear the reception staff. At night, we have to go through the bouncers to access the hotel. We have a security concern as no room key is needed to access any floor of the hotel. We were given an accessible room, but that was not what we originally booked for. The water pressure from the taps are weak. The room itself was missing a couple of things. The remote control for the TV was not working. Upon arrival, the tissue box was already running low, and the bottle of body soap is completely empty. We contacted reception regarding the missing items, and complained that our room is not actually ready for occupying. She said they'll bring the items over and completely dismissed our concern. For a room that is meant for two guests, amenities came in single counts (i.e. 1 bath robe and 1 pair of slippers). There was no refrigerator, but a yeti cooler. Our room was next to the ice machine so we can hear people going in and out all night. The walls were thin and we can hear sounds from our neighbors. Our room is directly above the club, which was very noisy until 3 AM. We couldn't sleep until then, but the mattress is uncomfortable which adds to the problem. The ceilings were unfinished and we noticed mold that wasn't cleaned up properly after construction. That is definitely not part of the design. When checked out the reception didn't ask us how was the stay.

Nice hotel, I would imagine if they're were events at Rogers or BC place this area would become very busy but during our stay the hotel and area was quite. The lobby bar turns into a night club during the night making it a little awkward to access your room as you need to walk through the club line up to access the elevator. No real complaints, we enjoyed our stay here, would return

Nice hotel, I would imagine if they're were events at Rogers or BC place this area would become very busy but during our stay the hotel and area was quite. The lobby bar turns into a night club during the night making it a little awkward to access your room as you need to walk through the club line up to access the elevator. No real complaints, we enjoyed our stay here, would return

Best location

Best location

super clean, nice service. nice amenities. takes too much time. airbnb would be faster.

super clean, nice service. nice amenities. takes too much time. airbnb would be faster.

Wonder stay, thank you staff it was our anniversary and they left a delicious piece of cake in our room. Wonderful staff. Loved staying at your hotel. Thank you

Very clean. Very friendly and helpful staff. 10/10

Wonder stay, thank you staff it was our anniversary and they left a delicious piece of cake in our room. Wonderful staff. Loved staying at your hotel. Thank you

The hotel had very poor soundproofing and the food was really bad. Upon check in room was not stocked properly and not cleaned well. Also not sure why they had coolers instead of mini fridges in the rooms. Service was also hit or miss, overall not an enjoyable stay.

The hotel had very poor soundproofing and the food was really bad. Upon check in room was not stocked properly and not cleaned well. Also not sure why they had coolers instead of mini fridges in the rooms. Service was also hit or miss, overall not an enjoyable stay.

Very clean. Very friendly and helpful staff. 10/10

D6 night club bass can be heard but it was tolorable before bed. Otherwise it was a great stay

D6 night club bass can be heard but it was tolorable before bed. Otherwise it was a great stay

The hotel Douglas was exquisite. The only recommendation would be that the room did not have a suitcase holder nor did the room have a dresser to store our clothes. But our stay was wonderful. I would recommend this hotel to others.

The hotel Douglas was exquisite. The only recommendation would be that the room did not have a suitcase holder nor did the room have a dresser to store our clothes. But our stay was wonderful. I would recommend this hotel to others.

Other than a little more dust and bit more grime in the shower than expected for a higher end property I was very pleased with our stay.

Other than a little more dust and bit more grime in the shower than expected for a higher end property I was very pleased with our stay.

Great vibe. Good safe location.

Great vibe. Good safe location.

Stayed at the Douglas for a night and got the junior suite. Friendly staff and super clean. Great value for what you get.

Stayed at the Douglas for a night and got the junior suite. Friendly staff and super clean. Great value for what you get.

Location was great and the staff were fantastic. We will definitely stay again our next time through Vancouver.