The hotel room was beautiful, breakfast was hot and vegetarian friendly (plenty of scrambled eggs, oatmeal, and bread), and the front desk people were extremely nice. My husband was sick during the trip and the hotel accommodated us as we needed to change bookings, get food delivered to our door, and other things. We’re definitely staying here again!

This was probably the largest room that I have ever stayed in. Even the bathroom was huge. Everything was clean and comfortable. I was concerned when I was told that the doors would be closed at 8:00 and you would need a room key to get in. My wife and I went out to dinner and did not have any problems on a Sunday night in downtown Buffalo. I will definitely consider staying here again if I return to Buffalo.

This was probably the largest room that I have ever stayed in. Even the bathroom was huge. Everything was clean and comfortable. I was concerned when I was told that the doors would be closed at 8:00 and you would need a room key to get in. My wife and I went out to dinner and did not have any problems on a Sunday night in downtown Buffalo. I will definitely consider staying here again if I return to Buffalo.

Pool

Pool

Friendly and very helpful staff.

Friendly and very helpful staff.

This hotel was clean smell great , amazing staff , room was very clean enjoy my stay with my family

This hotel was clean smell great , amazing staff , room was very clean enjoy my stay with my family

Overall experience was great

Rooms are big, bed was comfy, pool and hot tub were great and breakfast was nice.

Rooms are big, bed was comfy, pool and hot tub were great and breakfast was nice.

Overall experience was great

I loved that my son was sblr to enjoy the pool

Great place, will definitely be my #1 choice if I need to stay in the area again. Wish we had more time to stay and explore the are!

Great place, will definitely be my #1 choice if I need to stay in the area again. Wish we had more time to stay and explore the are!

I loved that my son was sblr to enjoy the pool

A lovely location, so. So convenient to all we wanted to do. The staff were so helpful especially Janice at the front desk. Rooms were clean and spacious. We loved the morning breakfast! Be sure to try the yummy waffles and other baked goods. Would definitely stay here again!!

A lovely location, so. So convenient to all we wanted to do. The staff were so helpful especially Janice at the front desk. Rooms were clean and spacious. We loved the morning breakfast! Be sure to try the yummy waffles and other baked goods. Would definitely stay here again!!

July 19, 2924. The fitted sheet and mattress pad did not fit the mattress. As a result the sheet and pad were not properly affixed on one corner at the head of the bed. We tried to make these items fit to the mattress but were not able to do so. Neither was a staff member who was dispatched to help. Our main concern was less the “failure to fit” than the fact that the staff had to know the problem existed and failed to see it resolved. So our complaint is really about the communication and management system that seemed to be satisfied that it was OK with letting the customer have a problem. July 20, 2024. Our room was not serviced during our all-day absence. As the computer system was down due to the Microsoft outage we understand the burden on the staff having to run the hotel using manual processing. With respect, Joe Senecal

July 19, 2924. The fitted sheet and mattress pad did not fit the mattress. As a result the sheet and pad were not properly affixed on one corner at the head of the bed. We tried to make these items fit to the mattress but were not able to do so. Neither was a staff member who was dispatched to help. Our main concern was less the “failure to fit” than the fact that the staff had to know the problem existed and failed to see it resolved. So our complaint is really about the communication and management system that seemed to be satisfied that it was OK with letting the customer have a problem. July 20, 2024. Our room was not serviced during our all-day absence. As the computer system was down due to the Microsoft outage we understand the burden on the staff having to run the hotel using manual processing. With respect, Joe Senecal

Friendly, accommodating staff — upon check in we were told our room was not ready and they weren’t able to give us a time when it would be ready. Check in is 3pm, our room was ready at 6pm. We were comped free parking ($15) for the inconvenience. The room was very clean once we were able to check in. No additional issues.

Friendly, accommodating staff — upon check in we were told our room was not ready and they weren’t able to give us a time when it would be ready. Check in is 3pm, our room was ready at 6pm. We were comped free parking ($15) for the inconvenience. The room was very clean once we were able to check in. No additional issues.

Property was clean and quiet. Walking distance to great dining options.

Property was clean and quiet. Walking distance to great dining options.

Friendly staff whom were very helpful and welcoming

Friendly staff whom were very helpful and welcoming

Room wasn't ready when we arrived, TV did not work and no one would help us.

Room wasn't ready when we arrived, TV did not work and no one would help us.

It was never booked

It was never booked

They have the best service! Staff was great and very helpful and polite