Nice place, walking distance to shops, food etc..very quite and safe. Excellent breakfast included

Nice place, walking distance to shops, food etc..very quite and safe. Excellent breakfast included

Loved the location and proximity to shopping. The room was comfy but the carpet is pretty badly stained and needs replacement. Had a lovely breakfast on the porch overlooking the park. We never checked out the pool.

Loved the location and proximity to shopping. The room was comfy but the carpet is pretty badly stained and needs replacement. Had a lovely breakfast on the porch overlooking the park. We never checked out the pool.

Excellent location walkable to so many stores and restaurants. Parking not the best but other then that wonderful.

Excellent location walkable to so many stores and restaurants. Parking not the best but other then that wonderful.

No parking!!! Had to find one on the street...terrible!

No parking!!! Had to find one on the street...terrible!

Emails prepared us for arrival. The luxurious suite was ready for us including bottled water and a book highlighting the Saugatuck/Douglas areas. The staff at Maplewood does an excellent job welcoming guests and making sure needs are met. Both breakfasts were delicious. The entire hotel is a work of ART. I would have liked to stay longer.

Emails prepared us for arrival. The luxurious suite was ready for us including bottled water and a book highlighting the Saugatuck/Douglas areas. The staff at Maplewood does an excellent job welcoming guests and making sure needs are met. Both breakfasts were delicious. The entire hotel is a work of ART. I would have liked to stay longer.

The location is great, easily walkable to the downtown and water. Our room was comfortable with the exception of the mouse from the post office next door. The mail trucks started loading/unloading at 4:00 am. We came in late (10 pm) and left the next morning around 10 am. We never saw any of the staff. We didn’t need anything but I felt a little uncomfortable leaving our room key at the unoccupied desk.

The location is great, easily walkable to the downtown and water. Our room was comfortable with the exception of the mouse from the post office next door. The mail trucks started loading/unloading at 4:00 am. We came in late (10 pm) and left the next morning around 10 am. We never saw any of the staff. We didn’t need anything but I felt a little uncomfortable leaving our room key at the unoccupied desk.

Super friendly staff, including owner who made herself available in the morning. Wonderful building, easy access. Breakfast was delicious both days. Highly recommend to stay. Will return.

Super friendly staff, including owner who made herself available in the morning. Wonderful building, easy access. Breakfast was delicious both days. Highly recommend to stay. Will return.

Wonderful stay - great location!! Clarissa was the best hostess.

Wonderful stay - great location!! Clarissa was the best hostess.

Old hotel kept in shape. Rooms are small. I asked for a larger one and I was accommodated to a lovely room with king bed, tub and separate shower. Breakfast was delicious. I sat on screened-in patio.

Old hotel kept in shape. Rooms are small. I asked for a larger one and I was accommodated to a lovely room with king bed, tub and separate shower. Breakfast was delicious. I sat on screened-in patio.

Close to all shops and restaurants. Walking distance Hotel was so clean and orderly

Close to all shops and restaurants. Walking distance Hotel was so clean and orderly

Maplewood must learn that it should change out its bed pillows periodically. Ours had a strong, unpleasant head-oil odor. Better hotels schedule periodic pillow replacements so pillows always smell fresh and clean.

Maplewood must learn that it should change out its bed pillows periodically. Ours had a strong, unpleasant head-oil odor. Better hotels schedule periodic pillow replacements so pillows always smell fresh and clean.

Elegant, classy property. Wonderful staff. Perfect location next to park. Very short walk to shopping/dining.

Elegant, classy property. Wonderful staff. Perfect location next to park. Very short walk to shopping/dining.

The staff here is exceptional!

The staff here is exceptional!

Disappointed. This was probably our 5th stay at the Maplewood and we have recommended the hotel to countless people over the years. This experience was a huge disappointment in comparison to all others. I accidentally booked Thursday and Friday instead of Friday and Saturday, which is what I planned to book as a much-needed birthday celebration for myself. The past 6 weeks have been emotionally exhausting due to dealing with an unexpected terminal illness of a family member. I fully understand that I made the booking error because I have been distracted. And I understand that there wasn’t availability on Saturday night, which meant the 2 night get-away I paid for was cut down to 1 night. But the lack of empathy for our situation was pretty sad. It would have been so gracious of them to offer to throw in a bottle of wine or to give us a minimal credit toward our next stay since we ended up paying $375 for a night in a hotel we didn’t use. Again, I know it was my fault. But as long time repeat customers I would have expected at least some kindness and grace. Instead the manager informed me that there was nothing she could do when I spoke to her the night before we arrived and the owner actually hung up on me when I called back to make sure we could pick up our key as soon as we arrived. We found a much friendlier, more comfortable bed and breakfast to stay in for Saturday night so unfortunately we won’t be back to the Maplewood. Our 5 year run is over.

Disappointed. This was probably our 5th stay at the Maplewood and we have recommended the hotel to countless people over the years. This experience was a huge disappointment in comparison to all others. I accidentally booked Thursday and Friday instead of Friday and Saturday, which is what I planned to book as a much-needed birthday celebration for myself. The past 6 weeks have been emotionally exhausting due to dealing with an unexpected terminal illness of a family member. I fully understand that I made the booking error because I have been distracted. And I understand that there wasn’t availability on Saturday night, which meant the 2 night get-away I paid for was cut down to 1 night. But the lack of empathy for our situation was pretty sad. It would have been so gracious of them to offer to throw in a bottle of wine or to give us a minimal credit toward our next stay since we ended up paying $375 for a night in a hotel we didn’t use. Again, I know it was my fault. But as long time repeat customers I would have expected at least some kindness and grace. Instead the manager informed me that there was nothing she could do when I spoke to her the night before we arrived and the owner actually hung up on me when I called back to make sure we could pick up our key as soon as we arrived. We found a much friendlier, more comfortable bed and breakfast to stay in for Saturday night so unfortunately we won’t be back to the Maplewood. Our 5 year run is over.

Love the Maplewood! So clean and impressive! Met Catherine the owner who is fabulous!!! Can’t wait to return!

Love the Maplewood! So clean and impressive! Met Catherine the owner who is fabulous!!! Can’t wait to return!

Maplewood is a wonderful B&B. The place is beautifully located. Only a block from shops and restaurants. The staff was very friendly and the breakfast was wonderful. In addition, the property is very clean and well maintained. We are already planning on going back there next year.

Maplewood is a wonderful B&B. The place is beautifully located. Only a block from shops and restaurants. The staff was very friendly and the breakfast was wonderful. In addition, the property is very clean and well maintained. We are already planning on going back there next year.