Check in was fast and easy, room was nice and clean

Check in was fast and easy, room was nice and clean

Very relaxing

Very relaxing

Loved the atmosphere and the breakfast was excellent.

Loved the atmosphere and the breakfast was excellent.

I always enjoy staying here every time I am visiting Hot Springs. Everyone working there from the front desk to wait staff is very friendly and helpful. The complimentary "happy hour" is always good as well as the breakfast. The hotel itself is a little on the older side but will be going through a remodel this year. The only downside to my last visit was the condition of the pool area. I guess there was some party goer's there the night before. There was beer bottles and trash all over and no towels stocked. I did try the spa for the first time and got an 80 minute massage. Was a little disappointed because my massage therapist shorted me over twenty minutes. However, I know that doesn't reflect on the hotel just the therapist. I just won't be going back to the spa again. All in all I will be going back to this hotel the next time I am in Hot Springs.

I always enjoy staying here every time I am visiting Hot Springs. Everyone working there from the front desk to wait staff is very friendly and helpful. The complimentary "happy hour" is always good as well as the breakfast. The hotel itself is a little on the older side but will be going through a remodel this year. The only downside to my last visit was the condition of the pool area. I guess there was some party goer's there the night before. There was beer bottles and trash all over and no towels stocked. I did try the spa for the first time and got an 80 minute massage. Was a little disappointed because my massage therapist shorted me over twenty minutes. However, I know that doesn't reflect on the hotel just the therapist. I just won't be going back to the spa again. All in all I will be going back to this hotel the next time I am in Hot Springs.

A nice stay with last minute booking. Staff was friendly, but didn't know much about the area to recommend activities. Room was clean, well appointed and comfortable bed. Bathroom is due for refreshing. Decent breakfast with omelet station. Happy hour 5 to 630 with free drinks at the bar. Pool was a bit disappointing and hot tub was filled in, i heard being prepped for renovation.

A nice stay with last minute booking. Staff was friendly, but didn't know much about the area to recommend activities. Room was clean, well appointed and comfortable bed. Bathroom is due for refreshing. Decent breakfast with omelet station. Happy hour 5 to 630 with free drinks at the bar. Pool was a bit disappointing and hot tub was filled in, i heard being prepped for renovation.

Paid for a king bedroom and received a room with double beds and was told that we are not part of the rewards program so the room I paid for was not available

Paid for a king bedroom and received a room with double beds and was told that we are not part of the rewards program so the room I paid for was not available

Great location. Walkable. Evening snacks and breakfast were wonderful. Quiet. Shower water pressure was great. Rug and shower were older but clean.

Great location. Walkable. Evening snacks and breakfast were wonderful. Quiet. Shower water pressure was great. Rug and shower were older but clean.

The first room smelt of cigarette smoke

The first room smelt of cigarette smoke

This property was convenient for our 10 day visit with our daughter’s family. The first night our room was right above 2 huge rooftop fans loud enough we had difficulty sleeping. Changed rooms the next day with some difficulty. The rooms are very dark and the lighting is only lamps that don’t completely brighten the living room area. The bedroom has enough sunlight to brighten the room. The furnishings are clean but outdated. The bathroom has a tub/shower that is small and somewhat slippery. The breakfast was satisfactory, omelettes, cereal, limited pastries. Overall the facility needs updating.

This property was convenient for our 10 day visit with our daughter’s family. The first night our room was right above 2 huge rooftop fans loud enough we had difficulty sleeping. Changed rooms the next day with some difficulty. The rooms are very dark and the lighting is only lamps that don’t completely brighten the living room area. The bedroom has enough sunlight to brighten the room. The furnishings are clean but outdated. The bathroom has a tub/shower that is small and somewhat slippery. The breakfast was satisfactory, omelettes, cereal, limited pastries. Overall the facility needs updating.

Very quiet hotel the downtown area is a 15 minute walk but not bad. The social runs from 5-6:30. Parking was included in my expedia bill so it was not extra like i was thinking. Pool area was so slick. Will stay here again.

Courteous and welcoming people!

loved the rooms and the facility itself, perfect location!

Charged for parking and wasn't notified beforehand

For the price... I was not impressed. The room had a weird smell. The beds were comfortable but had the smallest pillows on them. The shower had large shampoo, conditioner and body wash built in but the conditioner and body wash were both empty. There was no ice in the entire building. However, the staff was very friendly, the lobby and lounge were beautiful and it is in a great location.

Our stay was wonderful we had an amazing time

The rooms need to be updated,down stairs areas look good. but the rooms are not what i would call embassy suites rooms.

For the price... I was not impressed. The room had a weird smell. The beds were comfortable but had the smallest pillows on them. The shower had large shampoo, conditioner and body wash built in but the conditioner and body wash were both empty. There was no ice in the entire building. However, the staff was very friendly, the lobby and lounge were beautiful and it is in a great location.

Our stay was wonderful we had an amazing time

Sofa bed didn't have any bedding. Had to have a few more pillows brought to us. Only one 4 way outlet between the beds. It IS and older hotel. Had to pay for parking even though I had to park across the road in a public parking lot. Was charged 50 dollars at check in. Still not sure why. The night manager did text me and ask if everything was OK. I like that.

Sofa bed didn't have any bedding. Had to have a few more pillows brought to us. Only one 4 way outlet between the beds. It IS and older hotel. Had to pay for parking even though I had to park across the road in a public parking lot. Was charged 50 dollars at check in. Still not sure why. The night manager did text me and ask if everything was OK. I like that.

The room had stains all over the floor. The ac didnt blow in the seperate living area. There was a water leak in tge bathroom floor. The room was misrepresented online. This was not a king suite. The room was very dated, furniture worn out and stained. There were multiple lamps that had no light bulbs. There was not enough outlets by the bed to plug in cpap machines. The tv stopped working in the bedroom. We will never stay here again.

Very nice clean and safe friendly

The room had stains all over the floor. The ac didnt blow in the seperate living area. There was a water leak in tge bathroom floor. The room was misrepresented online. This was not a king suite. The room was very dated, furniture worn out and stained. There were multiple lamps that had no light bulbs. There was not enough outlets by the bed to plug in cpap machines. The tv stopped working in the bedroom. We will never stay here again.