Have stayed here before, but unfortunately found the sink not properly cleaned when first entering the room and normally the rooms are cleaned each day and staying for two days, found nothing was cleaned (when comparing to previous stays) besides a used towel removed. Breakfast was fantastic as always.

Unimpressed

Unimpressed

Good points: most staff we encountered were brilliant. Hotel generally was clean and tidy. Rooms were very much so. Fresh milk machine in the corridors rather than tiny long-life cartons. Not so good points: Excellent menu is really let down by the execution. Breakfast was stopped at 0915 which meant one of us missed it altogether despite having paid for it. The Spa area staff were extremely unattentive and waved me through with no towel or locker fob, meaning I had to head back to reception in my swimwear to get a fob (no towel). Both external Jacuzzi's were non-operational. Fresh milk machine was empty by early evening and not refilled prior to us leaving mid-morning the following day. Overall it was 'ok'. Not bad per se, but let down by some aspects that, given its location by the motorway, leave you with the impression it's sort of a slightly posh Premiere Inn with lofty aspirations. None of these things would be that bad if it wasn't for the premium price to stay there, the premium price for breakfast, and the very premium price for restaurant food given the result.

Good points: most staff we encountered were brilliant. Hotel generally was clean and tidy. Rooms were very much so. Fresh milk machine in the corridors rather than tiny long-life cartons. Not so good points: Excellent menu is really let down by the execution. Breakfast was stopped at 0915 which meant one of us missed it altogether despite having paid for it. The Spa area staff were extremely unattentive and waved me through with no towel or locker fob, meaning I had to head back to reception in my swimwear to get a fob (no towel). Both external Jacuzzi's were non-operational. Fresh milk machine was empty by early evening and not refilled prior to us leaving mid-morning the following day. Overall it was 'ok'. Not bad per se, but let down by some aspects that, given its location by the motorway, leave you with the impression it's sort of a slightly posh Premiere Inn with lofty aspirations. None of these things would be that bad if it wasn't for the premium price to stay there, the premium price for breakfast, and the very premium price for restaurant food given the result.

Last minute booking. Great hotel, staff very friendly and professional. We had meal at main restaurant, food and service was exceptional. Next time we are in area we would certainly stay at holiday again.

The in-house food order people where very rude

Good: family friendly, swimming pool, nice bathroom and White Company toiletries. Robes, Spa and changing rooms. Quiet, nice grounds. Breakfast. Good wine list. Good decor and impressive looking restaurant. Made for a great relaxing weekend for us as a family before kids are back at school. Could do better: reception greeting on arrival - was told booking via Expedia meant we couldn't use spa (totally incorrect). Staff were overall helpful but gave average service; I think this was lack of training rather than lack of care, eg checking on us, topping up drinks. Something for management to work on. Would have wanted more for the price it costs to eat there. Food too expensive. Could be a better lunch option as we didn't want to pay £18 for a sandwich and kids menu was the same for lunch and dinner which gave them less choice. Sunday lunch was poor - fatty cut of meat meant very little was able to be eaten. Would recommend for a weekend break but maybe seek other food options if you don't want to spend too much each meal time.

Brilliant stay, the welcome pack for the kids was really special and all the extra included items with the room made the stay memorable. Excellent staff and lovely food too!

Brilliant stay, the welcome pack for the kids was really special and all the extra included items with the room made the stay memorable. Excellent staff and lovely food too!

I stayed with my family it’s really nice. We enjoyed our stay. Swimming and sauna was nice. Breakfast was good. Very clean and nice views. We enjoyed our stay.

I stayed with my family it’s really nice. We enjoyed our stay. Swimming and sauna was nice. Breakfast was good. Very clean and nice views. We enjoyed our stay.

Gorgeous place

I recently stayed at your hotel from August 9th to 10th. I am writing to express my profound disappointment and shock at the unacceptable and neglectful service my partner and I experienced during our stay. Upon arrival, we were immediately confronted with a broken toilet seat in our room. The base was secure, but the lid was completely detached. We attempted to contact reception to address this issue, using both phones in the room, only to be met with six failed attempts due to non-functioning lines. This forced my partner to personally go to the reception desk—a situation that is not only highly inconvenient but also indicative of gross negligence in maintaining your facilities for incoming guests. Adding to our frustration, the television in our room was non-functional. After some effort, we managed to get it working, only to find that the screen was tinted blue, making it unwatchable. Within the first hour of our stay, we found ourselves with a broken toilet, phones that did not work, and a malfunctioning television. This is far below the standard of service one would expect from a hotel of your reputation. On the morning of Saturday, August 10th, we requested that the toilet be fixed immediately. We were assured by reception that maintenance would address the issue. However, after an hour, we had to leave the hotel without any resolution. Upon our return that evening, we found that the room had not been entered, and the toilet remained untouched.

I recently stayed at your hotel from August 9th to 10th. I am writing to express my profound disappointment and shock at the unacceptable and neglectful service my partner and I experienced during our stay. Upon arrival, we were immediately confronted with a broken toilet seat in our room. The base was secure, but the lid was completely detached. We attempted to contact reception to address this issue, using both phones in the room, only to be met with six failed attempts due to non-functioning lines. This forced my partner to personally go to the reception desk—a situation that is not only highly inconvenient but also indicative of gross negligence in maintaining your facilities for incoming guests. Adding to our frustration, the television in our room was non-functional. After some effort, we managed to get it working, only to find that the screen was tinted blue, making it unwatchable. Within the first hour of our stay, we found ourselves with a broken toilet, phones that did not work, and a malfunctioning television. This is far below the standard of service one would expect from a hotel of your reputation. On the morning of Saturday, August 10th, we requested that the toilet be fixed immediately. We were assured by reception that maintenance would address the issue. However, after an hour, we had to leave the hotel without any resolution. Upon our return that evening, we found that the room had not been entered, and the toilet remained untouched.

Gorgeous place

Room was tired, for a 2 night stay hotel charge £35 for swimming and you are restricted to an hour each day. Cooked breakfast you need to order.

Room was tired, for a 2 night stay hotel charge £35 for swimming and you are restricted to an hour each day. Cooked breakfast you need to order.

Great place to stay and food is nice.

Compfortable stay paid for early check in but was not ready feel i should oc not had to pay £25

Great place to stay and food is nice.

Room given was not as advertised, in a dirty condition with several hairs in the bathroom. Staff said no other rooms were available although rooms could be booked online. Offered same standard of room in equally poor condition. Eventually offered a third room which matched what was advertised. Pool ceiling falling down, breakfast choice limited and portion sizes small.

Room given was not as advertised, in a dirty condition with several hairs in the bathroom. Staff said no other rooms were available although rooms could be booked online. Offered same standard of room in equally poor condition. Eventually offered a third room which matched what was advertised. Pool ceiling falling down, breakfast choice limited and portion sizes small.

Room was comfortable, but could do with updating. Staff were friendly and accommodating. Dinner was good, but breakfast (eggs Benedict) wasn't. Lovely pool, but at £266 for one night's B&B, we were surprised to be asked for another £30 to use it. To sum up, good overall, but poor value for money.

Room was comfortable, but could do with updating. Staff were friendly and accommodating. Dinner was good, but breakfast (eggs Benedict) wasn't. Lovely pool, but at £266 for one night's B&B, we were surprised to be asked for another £30 to use it. To sum up, good overall, but poor value for money.

Great hotel, in a great location. Friendly welcome and customer service was superb. Will definitely book again, thoroughly recommended.

Great hotel, in a great location. Friendly welcome and customer service was superb. Will definitely book again, thoroughly recommended.

A wonderful resort, I wish I could have stayed longer. The pool was a delight to swim in, and the restaurant had really good food!

A wonderful resort, I wish I could have stayed longer. The pool was a delight to swim in, and the restaurant had really good food!

It was comfotable clean very helpfull

It was comfotable clean very helpfull

I love this hotel, friendly helpful staff, clean and comfortable rooms. The food is always of a high standard, and while this was a business trip, I look forward to being able to try out the spa facilities one day!