the beach ,i don't like, too much rocks,but i love the attention, in the lobby especially, the guys at the door ,and the reception, name joan very nice she is excelente thank. You we come in again

The man at reception was very rude when we arrived and didn't want to give me the room we paid for. Next day Joann helped us out to move to another room.shes very polite and friendly! The room is too old needs upgrades also the floor was always wet , I believe it was because the ac. The food was ok, Sunday we can’t go to the pool was invaded by the locals, same thing with the buffet we can’t eat, we had snack till dinner which we made a reservation. Overall.. definitely we are not coming back!

Food options are not good.

The air conditioner never worked properly, we kept calling the front and they acted like they didn’t care; especially because i was traveling with a toddler in a room with no working AC, rooms are old and in need of a lot of work. I would not recommend this hotel.

The property has potential, entertainment is weak the food was okay, they looked under staffed. Pool bar was closed only top bar was operating had to wait a long time for service. They would run out of curtains juices that are supposed staples at the resort and the crew were not that intense. The resort was over all okay. But wouldn’t stay there again.

The staff was very friendly and helpful, the room very clean and the food tested very good.

The staff was very friendly and helpful, the room very clean and the food tested very good.

I LEFT SATURDAY I DON'T COME BACK

It was great. Food was delicious. I will give it 10/10 for that one. The only thing they could improve is an updating a little bit. The appearance of the resort is a little bit old.

I LEFT SATURDAY I DON'T COME BACK

It was great. Food was delicious. I will give it 10/10 for that one. The only thing they could improve is an updating a little bit. The appearance of the resort is a little bit old.

I didn’t like the facts that it’s took so long for me to check in. Even after they told me to come back after 3pm to get the keys. I waited in line again still the room was not ready. No water in my room. Even when I went to the front desk ask them. Never received. Not crazy about the food. But the place it self was clean and the people were very friendly.

I didn’t like the facts that it’s took so long for me to check in. Even after they told me to come back after 3pm to get the keys. I waited in line again still the room was not ready. No water in my room. Even when I went to the front desk ask them. Never received. Not crazy about the food. But the place it self was clean and the people were very friendly.

Excellent

Excellent

Very pleased with the service. The staff is great

Very pleased with the service. The staff is great

We enjoyed staying here very much. We liked the food, especially at Ocean Grill. I would suggest an air conditioner in the kid play area. Overall, very good.

I like the fact that they a large variety of food, they food was decent. I paid for two nights for the Junior suite with two queen size bed but instead they wanted to give me one king size bed I told them I paid almost $600.00 USD for two beds they told me I have to wait until 3pm which is the check in time, the room was ready 10 minutes before 4pm. When I got to the room they had place a bed that it didn’t match with the other bed and it was in horrible conditions, also didn’t have a drawer, a tall mirror or face towels. I have pictures of the bed but I can’t upload it here. I ask to speak to the person in charge and they never reach out to me. I do not recommend this resort

We enjoyed staying here very much. We liked the food, especially at Ocean Grill. I would suggest an air conditioner in the kid play area. Overall, very good.

I like the fact that they a large variety of food, they food was decent. I paid for two nights for the Junior suite with two queen size bed but instead they wanted to give me one king size bed I told them I paid almost $600.00 USD for two beds they told me I have to wait until 3pm which is the check in time, the room was ready 10 minutes before 4pm. When I got to the room they had place a bed that it didn’t match with the other bed and it was in horrible conditions, also didn’t have a drawer, a tall mirror or face towels. I have pictures of the bed but I can’t upload it here. I ask to speak to the person in charge and they never reach out to me. I do not recommend this resort

Very good resort

Very good resort

The service was not as I expected. Thephone in the room didnt work. I had to go downstairs report the bad service that cleaning room lady did. 1 she didnt change the bathroom garbage and 2 she didnt put me clean towel. She took the ones I left on the floor for her and hanged up again.. A nd this happened 2 nigts.

EVERYTHING WAS EXCELLENT THE ONLY BAD THING WAS NO INTERNET AT ALL

The service was not as I expected. Thephone in the room didnt work. I had to go downstairs report the bad service that cleaning room lady did. 1 she didnt change the bathroom garbage and 2 she didnt put me clean towel. She took the ones I left on the floor for her and hanged up again.. A nd this happened 2 nigts.

EVERYTHING WAS EXCELLENT THE ONLY BAD THING WAS NO INTERNET AT ALL

Love it every time

Love it every time

No club to dance services sucks ..at least the restaurant was good .i left my bag to one.of.the staffs waith for my room.some one stole a gucci sandals from my bag

No club to dance services sucks ..at least the restaurant was good .i left my bag to one.of.the staffs waith for my room.some one stole a gucci sandals from my bag

Initial Impressions: The dining staff were friendly, but the reception lacked warmth and customer service. I was disappointed that they don’t offer a welcome drink (even water or juice would be fine) and require you to borrow an iron for just 40 minutes. This felt particularly frustrating given the price of $3k for 5 days. Additionally, we only received two towels for a room meant for three people, and there was no coffee maker unless you booked a junior suite. Overall, this did not feel like a 4-star experience. Incident & Discrimination: The real issue arose with an incident involving my 3-year-old son. While he was resting at the beach, I went to get him food from the food court. I was rudely told by a staff member that feeding him outside the food court was not allowed. Despite my efforts to comply, I was reprimanded multiple times by different staff members, which felt like harassment. After this experience, I discovered that Expedia had reduced their rates to $130 per night from the $274 I paid. When I raised this with the General Manager, Mr. Lora, on the 28th, I was still waiting for a price adjustment. Although they offered a VIP upgrade as compensation, it was frustrating to find that guests in that section were allowed to eat at the beach—contradicting their previous reasons for denying me. Additionally, we lost hot water in all our rooms, and the cleaning crew left a bottle of bleach in a room with a 3-year-old, which could have been dangerous.