Ants.. couldn't get rid of the ants. Sink a shower drains plugged. Good location close to the village.

The room was spacious and was in an excellent location

The room was spacious and was in an excellent location

Love staying here. This was our second stay here. The staff is friendly, they have lots of amenities, we enjoyed the game room. It's clean and quiet and right at the village.

Love staying here. This was our second stay here. The staff is friendly, they have lots of amenities, we enjoyed the game room. It's clean and quiet and right at the village.

Great location and rooms were nice. Thx

The staff was very friendly and helpful!

The room was poorly designed. The mattress uncomfortable. Bathroom inconvenient. Elevator location weird. The walls paper thin. Doors squeaky. Could here neighbor coming in and out. Other neighbor pounding headboard against the wall having sex. I always thought that this place would be nicer inside judging by how nice and big it was from the outside. Sorry not happy and wont recommend.

The front desk check-in was not a happy guy at all. He was young but not friendly. I requested a balcony. Didn't happen. It was our anniversary and I would have paid more on top of our already 500.00 Asked for a cart and he said we could get one on the other side where we parked. Hilarious. There was nothing. Not one in sight the 3 days we were there. The girl who worked the bar on Friday night was great!!! She made our stay better. Then we had to ask a girl at the front end something the next day, the same demeanor. Not friendly. The buffet breakfast was decent and the staff were very friendly and nice. The outside view was beautiful. We are mountain residents as well, just lower down the mountain and we love BB. We will not stay here again but thank you to the girl at the bar and the breakfast staff for making it at least a 3 out of 5 at the Hilton. Next time, we will try down the street where our friends stayed.

The front desk check-in was not a happy guy at all. He was young but not friendly. I requested a balcony. Didn't happen. It was our anniversary and I would have paid more on top of our already 500.00 Asked for a cart and he said we could get one on the other side where we parked. Hilarious. There was nothing. Not one in sight the 3 days we were there. The girl who worked the bar on Friday night was great!!! She made our stay better. Then we had to ask a girl at the front end something the next day, the same demeanor. Not friendly. The buffet breakfast was decent and the staff were very friendly and nice. The outside view was beautiful. We are mountain residents as well, just lower down the mountain and we love BB. We will not stay here again but thank you to the girl at the bar and the breakfast staff for making it at least a 3 out of 5 at the Hilton. Next time, we will try down the street where our friends stayed.

Satisfactory.

Satisfactory.

Front desk manager and two girls employee's in FD was very polite and perfosinal. also the waiter in Restaurant for breakfast. Thanks

The room we stayed in was ok, basic room with king bed. Room was a bit small, no water for the coffee maker, it did have a fridge and microwave. The pool was closed, breakfast buffet was ok, the omelette station was good.

The room we stayed in was ok, basic room with king bed. Room was a bit small, no water for the coffee maker, it did have a fridge and microwave. The pool was closed, breakfast buffet was ok, the omelette station was good.

Front desk manager and two girls employee's in FD was very polite and perfosinal. also the waiter in Restaurant for breakfast. Thanks

Stephanie at the front desk was AMAZING! Super friendly. Very knowledgeable. Very kind. The Inn was cozy and friendly. Great location. Was disappointed that the spa wasn't working and the pool wasn't heated.

Very nice hotel and convenient to shopping and dining

Enjoyed the charismatic of the hotel. Rooms looked like photos online. Great customer service and friendly staff. Location and walking distance to food and shops. Parking lot is big enough to park boats too! We will definitely be back.

Very nice hotel and convenient to shopping and dining

Enjoyed the charismatic of the hotel. Rooms looked like photos online. Great customer service and friendly staff. Location and walking distance to food and shops. Parking lot is big enough to park boats too! We will definitely be back.

Stephanie at the front desk was AMAZING! Super friendly. Very knowledgeable. Very kind. The Inn was cozy and friendly. Great location. Was disappointed that the spa wasn't working and the pool wasn't heated.

Nice property Unfortunately the heat didn’t work in pool and spa

Nice property Unfortunately the heat didn’t work in pool and spa

Its just convenient to the town.

Its just convenient to the town.

This place is a complete dump. I stayed here three nights while I was working in town, just needed a place to stay. Looks like tweaker alley to me. The staff is ok, but there was no trash can in the room, I asked for one two different times, never got one. One pillow on the bed. No extra pillows or bedding. The towels are made for midgets. There is black hair stuck to the walls in the bathroom. The bedding was stained or just dirty. Floors are dirty. The AC worked good, but noisy. The tv only works with an internet connection. The last day, there internet was down, so no tv. I will never stay here again.

This place is a complete dump. I stayed here three nights while I was working in town, just needed a place to stay. Looks like tweaker alley to me. The staff is ok, but there was no trash can in the room, I asked for one two different times, never got one. One pillow on the bed. No extra pillows or bedding. The towels are made for midgets. There is black hair stuck to the walls in the bathroom. The bedding was stained or just dirty. Floors are dirty. The AC worked good, but noisy. The tv only works with an internet connection. The last day, there internet was down, so no tv. I will never stay here again.

Pool was cold and had bugs in it. Jacuzzi was closed. Restaurant and bar werent open. But the Location is perfect. Staff is friendly. Rooms are nice and clean.

Pool was cold and had bugs in it. Jacuzzi was closed. Restaurant and bar werent open. But the Location is perfect. Staff is friendly. Rooms are nice and clean.

The hotel had everything we needed. A resteranut and bar, game room for the kids and a kid friendly pool made this trip so great! The location is absolutely amazing! Everything you need for a great Big Bear trip is right there.

The hotel had everything we needed. A resteranut and bar, game room for the kids and a kid friendly pool made this trip so great! The location is absolutely amazing! Everything you need for a great Big Bear trip is right there.