This place needs to put the customer FIRST !!! No Compassion for the customer.

Stayed here for almost a week with no clean sheets or service when I asked many times . This is not the place to stay . Everyone shows up for the check and not the care of the customer . No apologies for no service this place I’m disappointed in because I really thought it was a better place .

Asked for room service for many days of the 7 days I stayed and only received service the day before I left. Very disappointed in this place . I made front desk aware and still no compassion.

Stayed here for almost a week with no clean sheets or service when I asked many times . This is not the place to stay . Everyone shows up for the check and not the care of the customer . No apologies for no service this place I’m disappointed in because I really thought it was a better place .

Repairing damage before refilling should be the approach. See following photo. Shuttle to and from BWI was not reliable; it depended solely on the driver.

Repairing damage before refilling should be the approach. See following photo. Shuttle to and from BWI was not reliable; it depended solely on the driver.

Great staff

Great staff

Horrible seevice. No soap left in room, had to waut 30 mins fir someone to show at the front desk. Next day, room was never cleaned! Never going back there!

Horrible seevice. No soap left in room, had to waut 30 mins fir someone to show at the front desk. Next day, room was never cleaned! Never going back there!

It was an ok stay. The neighboring room was talking to someone on the speaker phone for a long while and the walls seemed paper thin as the voices sounded like it was in our room. Other than that it was fine.

It was an ok stay. The neighboring room was talking to someone on the speaker phone for a long while and the walls seemed paper thin as the voices sounded like it was in our room. Other than that it was fine.

Had to get a hotel at 11 pm after our flight left without us (after being told all flights were being held). We had no luggage. We called the hotel to inquire about the shuttle. We booked the hotel got our room and all I wanted to do was wash my hands and there was no soap. My husband went down to inquire and was told that there was no soap in the hotel. it would’ve been nice that we have been told there was no soap when we called to inquire about the shuttle. So we could not wash our hands and we could not take a shower. We found out from other guests that their rooms had no soap. Also I then read a review a day after we got back from someone who said that they had been told that they had had no soap for two weeks. This is absolutely unacceptable. I not feel every time I check into a hotel. I have to ask him if they have soap and toilet paper. The front desk did not seem to be sympathetic or care and offered no solutions. Someone should’ve gone to the local Walmart and bought every bar soap so that they could be put in the rooms, we will be requesting a full refund.

Had to get a hotel at 11 pm after our flight left without us (after being told all flights were being held). We had no luggage. We called the hotel to inquire about the shuttle. We booked the hotel got our room and all I wanted to do was wash my hands and there was no soap. My husband went down to inquire and was told that there was no soap in the hotel. it would’ve been nice that we have been told there was no soap when we called to inquire about the shuttle. So we could not wash our hands and we could not take a shower. We found out from other guests that their rooms had no soap. Also I then read a review a day after we got back from someone who said that they had been told that they had had no soap for two weeks. This is absolutely unacceptable. I not feel every time I check into a hotel. I have to ask him if they have soap and toilet paper. The front desk did not seem to be sympathetic or care and offered no solutions. Someone should’ve gone to the local Walmart and bought every bar soap so that they could be put in the rooms, we will be requesting a full refund.

Nice clean hotel, comfortable bed

Nice clean hotel, comfortable bed

Reception was friendly and attentive. The only issue was the toilet ran all night long.

Reception was friendly and attentive. The only issue was the toilet ran all night long.

The shuttle to the airport was very nice and convenient.

Didn't like the smell of the hotel

This is a nice hotel with airport shuttle to and from BWI airport and free breakfast.

When booking I used my credit card to hold the reservation, knowing my mother would pay with her credit card upon checkin. We checked in, my mother paid bill with her credit card. The next day I reviewed my credit statement and found that my credit card had also been billed for all the same exact fees. I called the hotel and while they did remove most of the fees it took multiple calls and persistence on my part to get resolution. 3 days later I was alerted by my credit card company to several large fraudulent charges on my credit card - totaling a large sum of money. While I have no proof - I know that the root cause of these fraudulent charges was this hotel. Upon return from our trip, it took 10 phone calls to get confirmation that a shuttle would be picking us up - they finally showed but it was extremely frustrating.

The room had an incredibly strong musty/moldy smell.

Room was smelly. Bathroom trash not emptied. A few roaches in the bathroom. Staff was friendly and helpful, but cleanliness was bad.

Stayed here bc of the airport shuttle. The last two times we have ended up having to pay for an uber. The first time we had to be on the first shuttle to get to BWI in time and we were told we needed to call ahead to get on the list (we didn't get there until after 10 pm). This last time, I tried to call and was told we had to checkin to get on the list. My husband drove down and back home to check in to make sure we would be able to get the first shuttle. The next morning, we (and 4 other parties) were left standing at the shuttle waiting for the driver to show up. (Apparently, one of the parties said he was very late the day before, which is why they missed their flight and were rescheduled to the next morning.). We could not wait longer than the ½ hour, so yet again we paid for an uber. Conclusion: Fine place to stay, but DO NOT COUNT ON THE SHUTTLE!!!!!!

Stayed here bc of the airport shuttle. The last two times we have ended up having to pay for an uber. The first time we had to be on the first shuttle to get to BWI in time and we were told we needed to call ahead to get on the list (we didn't get there until after 10 pm). This last time, I tried to call and was told we had to checkin to get on the list. My husband drove down and back home to check in to make sure we would be able to get the first shuttle. The next morning, we (and 4 other parties) were left standing at the shuttle waiting for the driver to show up. (Apparently, one of the parties said he was very late the day before, which is why they missed their flight and were rescheduled to the next morning.). We could not wait longer than the ½ hour, so yet again we paid for an uber. Conclusion: Fine place to stay, but DO NOT COUNT ON THE SHUTTLE!!!!!!

Check in went smooth, or so I thought. After being out all day, I come back to my key not working. Upon returning to the front desk, I’m told that my room was never properly checked into and they had issued keys for my room, to another guest, and didn’t have a clue who was actually assigned to the room where my belongings were. Also, I paid extra for a suite so that we could have 3 beds (1 being a pullout) and not share, but there was no bedding in the room for the pullout. After being out all I contacted the front desk to receive bedding and was told they had no clean laundry. Why isn’t bedding readily available in rooms where pull outs are assigned? It’s not like every room is a suite. If I pay extra for a thing, I expect to have access to said thing my entire stay. Otherwise, compensation for the lack of access should be offered. We finally got linen for the pullout the next afternoon once laundry was done…the pullout bed was horrible and very uncomfortable. I’ll never book a suite here again.

Like this property is clean and verifiable and the customer service is excellent

Close to BWI. Free shuttle runs very early. Able to turn in rental car one day early, shuttle to hotel, then shuttle back to BWI for morning flight.

Facilities were lied about. No pool the two rooms were on separate floors even though we booked them to be close. Incidentals was 50$ more than what my booking email stated.

Facilities were lied about. No pool the two rooms were on separate floors even though we booked them to be close. Incidentals was 50$ more than what my booking email stated.

Convenient to airport