Great resort for adults only. Highly recommend secrets pool and restaurant area. Top notch and great staff!

Great resort for adults only. Highly recommend secrets pool and restaurant area. Top notch and great staff!

Luis the bartender in the lounge ALWAYS went above and beyond Estefana helped us each day with questions and all our bookings she was fantastic Luis who was in charge of Rosewater for dinner made sure we had everything we needed every hour during our private dinner Cruz who served drinks at the pool was so sweet and amazing!

Luis the bartender in the lounge ALWAYS went above and beyond Estefana helped us each day with questions and all our bookings she was fantastic Luis who was in charge of Rosewater for dinner made sure we had everything we needed every hour during our private dinner Cruz who served drinks at the pool was so sweet and amazing!

Excellent service

Excellent service

The food was horrible! We stayed 5 nights and didn’t enjoy any of the restaurants. It was always hot inside the restaurant the facility kept the ac off.

The food was horrible! We stayed 5 nights and didn’t enjoy any of the restaurants. It was always hot inside the restaurant the facility kept the ac off.

One of my favorite resorts I've been to! Amazing food, especially for an all inclusive. Great staff. Easy to walk around the resort.

One of my favorite resorts I've been to! Amazing food, especially for an all inclusive. Great staff. Easy to walk around the resort.

Love it

Love it

The staff, everyone where so friendly snd nice. The room was beautiful and food in buffet and Italian restaurant was excellent. The only down side ocean water not safe to swim and so food in other restaurant need more season. We had a happy anniversary and reconnected. Thank you for a blessed time.

The staff, everyone where so friendly snd nice. The room was beautiful and food in buffet and Italian restaurant was excellent. The only down side ocean water not safe to swim and so food in other restaurant need more season. We had a happy anniversary and reconnected. Thank you for a blessed time.

The property feels old and dirty. The moisture almost made me slip while walking. I stayed here years ago and realized this was the same terrible property. I will never stay here again. It's not worth the five-star rating it has.!

The property feels old and dirty. The moisture almost made me slip while walking. I stayed here years ago and realized this was the same terrible property. I will never stay here again. It's not worth the five-star rating it has.!

Property beautiful and staff amazing and professional ( shout out to Lucia at check-in).

Property beautiful and staff amazing and professional ( shout out to Lucia at check-in).

Everything it's a great place to visit

Little bit less than I’m used to and expected from Secrets property. But the all the staff courtesy and professionalism made up the little disappointment I had especially the manager Carlos. Very nice and calm explaining the situation and did everything possible to make our stay comfortable.

Special

Special

Little bit less than I’m used to and expected from Secrets property. But the all the staff courtesy and professionalism made up the little disappointment I had especially the manager Carlos. Very nice and calm explaining the situation and did everything possible to make our stay comfortable.

Great resort

Great resort

The property is very damp and slippery please be careful. However, the staff were friendly and professional. I would encourage everyone to try the hydrotherapy at the Spa.

The property is very damp and slippery please be careful. However, the staff were friendly and professional. I would encourage everyone to try the hydrotherapy at the Spa.

Decent resort. Not as good as the others we’ve been to in Mexico. Not worth the money we spent in my opinion. Pros: Best view we’ve ever had from the room. They use the boxes you can put dishes and towels in or request food etc which we LOVE. Cons: But very windy & salty. My contacts dried up after walking on the beach for about 5 seconds. Seaweed in May was so bad they had crews working Sun up to sun down the whole 9 days we stayed. Food was lackluster. Room service food was pretty gross. Most of the restaurants were uncomfortably hot for me and flys were inside. Jacuzzi tub didn’t work when we arrived. After 3 hours hanging out with the repair guy, they fixed it. Construction sounds were heard in the room 24/7 so we blasted white noise in order to sleep. Construction is next door and just normal maintenance too. One morning we woke up due to a lot of noise directly outside our room. We opened the door and a whole paint crew was there laughing and painting our freaking door and the walls and everything so we had to shimmy by everything covered in wet paint to get breakfast. In May it’s really hot. One night the AC went out and we almost melted it was so unbearably hot. One of the concierge employees was a jerk. And most of the servers and waiters were not great. (We had one really great waitress at the Italian place & one really great server by the Secrets pool.) There was a hotel staff member that walked right into the room and saw me naked (do not disturb light on)

Decent resort. Not as good as the others we’ve been to in Mexico. Not worth the money we spent in my opinion. Pros: Best view we’ve ever had from the room. They use the boxes you can put dishes and towels in or request food etc which we LOVE. Cons: But very windy & salty. My contacts dried up after walking on the beach for about 5 seconds. Seaweed in May was so bad they had crews working Sun up to sun down the whole 9 days we stayed. Food was lackluster. Room service food was pretty gross. Most of the restaurants were uncomfortably hot for me and flys were inside. Jacuzzi tub didn’t work when we arrived. After 3 hours hanging out with the repair guy, they fixed it. Construction sounds were heard in the room 24/7 so we blasted white noise in order to sleep. Construction is next door and just normal maintenance too. One morning we woke up due to a lot of noise directly outside our room. We opened the door and a whole paint crew was there laughing and painting our freaking door and the walls and everything so we had to shimmy by everything covered in wet paint to get breakfast. In May it’s really hot. One night the AC went out and we almost melted it was so unbearably hot. One of the concierge employees was a jerk. And most of the servers and waiters were not great. (We had one really great waitress at the Italian place & one really great server by the Secrets pool.) There was a hotel staff member that walked right into the room and saw me naked (do not disturb light on)

It's like they've never had an entire team meeting... so everyone is on the same page... The staff was nice, the room was beautiful and all but 1. If you are planning to get married here dont the months of April-Sep because the seaweed is horrible. You can smell it. 2. They SAY they are a dog friendly resort. But they are not. You can't leave the dog alone in the room and they tell you, that you can eat at the outdoor restaurants. But non of the restaurants will let you eat OUTDOORS with the dog. Make it make sense. 3. They dont allow you to workout unless you have sneakers in the gym. I'm a minimalistic packer, taking sneakers to place like this isn't necessary. Just have people sign a waiver because not being able to work out was a bummer. 4. When we checked out, we had to go back and get some "check out" paper. Why didn't we just get it the moment we checked out the 1st time? 5. The only snack by the pool is pizza... more options would of been great. The staff was friendly and help full but nobody is on the same page. I would never go back.

It's like they've never had an entire team meeting... so everyone is on the same page... The staff was nice, the room was beautiful and all but 1. If you are planning to get married here dont the months of April-Sep because the seaweed is horrible. You can smell it. 2. They SAY they are a dog friendly resort. But they are not. You can't leave the dog alone in the room and they tell you, that you can eat at the outdoor restaurants. But non of the restaurants will let you eat OUTDOORS with the dog. Make it make sense. 3. They dont allow you to workout unless you have sneakers in the gym. I'm a minimalistic packer, taking sneakers to place like this isn't necessary. Just have people sign a waiver because not being able to work out was a bummer. 4. When we checked out, we had to go back and get some "check out" paper. Why didn't we just get it the moment we checked out the 1st time? 5. The only snack by the pool is pizza... more options would of been great. The staff was friendly and help full but nobody is on the same page. I would never go back.

A ton of seaweed on the beach which stretched the entirety of property making it impossible to get into ocean.