Good places

Good places

The rooms smelling a public bathrooms and dogs barking a lot every single night.

The rooms smelling a public bathrooms and dogs barking a lot every single night.

Staff did not have rooms ready on time at check in. Also did not provide the proper amenities that the room was paid to have. Furthermore, staff psid no attention to questions and requests made to this booking.

Staff did not have rooms ready on time at check in. Also did not provide the proper amenities that the room was paid to have. Furthermore, staff psid no attention to questions and requests made to this booking.

I felt like I was at home, very clean and comfortable, delicious breakfast. The customer service people are very friendly. I loved this place. It is very close to all the activities. They also have tours within the hotel for you to choose from. I will definitely return to this hotel.

I felt like I was at home, very clean and comfortable, delicious breakfast. The customer service people are very friendly. I loved this place. It is very close to all the activities. They also have tours within the hotel for you to choose from. I will definitely return to this hotel.

Suited my needs to be in a central area. Room was large and clean

Suited my needs to be in a central area. Room was large and clean

The pool and beach area are great. Good location. Luz at reception was very courteous and helpful. Travel desk staff was also very informative.

The pool and beach area are great. Good location. Luz at reception was very courteous and helpful. Travel desk staff was also very informative.

This property is very old with limited conditions in the rooms. The air conditioning is working though movements sensor and when we are sleeping not working

This property is very old with limited conditions in the rooms. The air conditioning is working though movements sensor and when we are sleeping not working

Roach activity observed made me feel very uncomfortable especially at night

Roach activity observed made me feel very uncomfortable especially at night

Great location, good hotel, staff can improve their costumer service.

Great location, good hotel, staff can improve their costumer service.

Nice hotel with good facilities (pool and bar) and direct entry to the beach. Room is light and clean. Easy to grab a taxi and go to the historical centre. The staff is very kind and helpful. Minus is very loud music from the neighbouring hotel during the night. Breakfast is okay, but basic All in all good experience compared to the price :-)

Nice hotel with good facilities (pool and bar) and direct entry to the beach. Room is light and clean. Easy to grab a taxi and go to the historical centre. The staff is very kind and helpful. Minus is very loud music from the neighbouring hotel during the night. Breakfast is okay, but basic All in all good experience compared to the price :-)

Old hotel. Telephone not working. Shower won’t drain. Small bathroom. They fix the phone and shower. It’s just a old hotel. Breakfast just average low. They take away the towels and we have to wait till they wash them to get them back. TV only have maybe 5 channels to watch. Workers are nice.

Old hotel. Telephone not working. Shower won’t drain. Small bathroom. They fix the phone and shower. It’s just a old hotel. Breakfast just average low. They take away the towels and we have to wait till they wash them to get them back. TV only have maybe 5 channels to watch. Workers are nice.

Overall good experience in the customer service. We were happy with our stay however, the pictures on the website did not match the pool and the room but they were ok. Breakfaat was excellent and the drinks at the bar were good.

Overall good experience in the customer service. We were happy with our stay however, the pictures on the website did not match the pool and the room but they were ok. Breakfaat was excellent and the drinks at the bar were good.

Racism among staff to the highest they all need proper training

AC no work. Good breakfast. Older slower used worn.

AC no work. Good breakfast. Older slower used worn.

Without exaggeration this the worst hotel stay I have ever had. We stayed two nights but almost left after the first. The property is physically falling apart, the lobby was very humid, despite covid numbers still being high around the world, Colombia recently and partially relaxing its entry requirements for foreigners, this hotel gave zero care for physical distancing, masks, or evidence of cleaning in common spaces starting at check in. The room has ants and roaches (we even killed two cockroaches and housekeeping made the beds but left the dead roaches!), there was clear evidence bugs had been smashed on the wall prior to our stay as well. The bathroom was so small it didn’t fit a 5’6 person facing forward on the toilet, the bathroom floor was 3 different heights in places that didn’t make sense, the door had mold, and there where holes in tiles. 1 bed was very hard, the other was sinking like an air mattress. Breakfast was coffee,bread, & runny eggs. The room was so small opening two suitcases took all the free space on the floor. Furniture was out of date and not luggage friendly. Any hostel I’ve stayed in across Europe or Asia is far surperior. The tiny hotels in the mountains of Colombia were far nicer which was shocking considering the location. If you are used to US or European standards stay at the intercontinental a couple doors down. The only nice thing I can say is at least the AC in the room worked and the shower had warm water.

Without exaggeration this the worst hotel stay I have ever had. We stayed two nights but almost left after the first. The property is physically falling apart, the lobby was very humid, despite covid numbers still being high around the world, Colombia recently and partially relaxing its entry requirements for foreigners, this hotel gave zero care for physical distancing, masks, or evidence of cleaning in common spaces starting at check in. The room has ants and roaches (we even killed two cockroaches and housekeeping made the beds but left the dead roaches!), there was clear evidence bugs had been smashed on the wall prior to our stay as well. The bathroom was so small it didn’t fit a 5’6 person facing forward on the toilet, the bathroom floor was 3 different heights in places that didn’t make sense, the door had mold, and there where holes in tiles. 1 bed was very hard, the other was sinking like an air mattress. Breakfast was coffee,bread, & runny eggs. The room was so small opening two suitcases took all the free space on the floor. Furniture was out of date and not luggage friendly. Any hostel I’ve stayed in across Europe or Asia is far surperior. The tiny hotels in the mountains of Colombia were far nicer which was shocking considering the location. If you are used to US or European standards stay at the intercontinental a couple doors down. The only nice thing I can say is at least the AC in the room worked and the shower had warm water.

In general it is a nice hotel. The food, drinks and service are good although they can be slow sometimes depending in the amount of people standing in the hotel. Beside the hotel there is another one that is very noisy. So if you got a room beside that hotel I wish you good luck because it is impossible to rest while they are doing their noise.

In general it is a nice hotel. The food, drinks and service are good although they can be slow sometimes depending in the amount of people standing in the hotel. Beside the hotel there is another one that is very noisy. So if you got a room beside that hotel I wish you good luck because it is impossible to rest while they are doing their noise.

Very close to the beach and good restaurants to eat.