Two night stay rooms were very nice clean.food in the health spa wasn’t great so ate out rather than on site

Stayed when there was snow and sub zero temperatures, electric heater in the room did not work, advised reception after first night, this was still not repaired after my 3rd night. Checked out voiced how terrible service was, got an apology but no discount for the premium room I’d booked and paid for. Will definitely not visit again and will steer clear of all Bannatyne hotels in the future.

Stayed when there was snow and sub zero temperatures, electric heater in the room did not work, advised reception after first night, this was still not repaired after my 3rd night. Checked out voiced how terrible service was, got an apology but no discount for the premium room I’d booked and paid for. Will definitely not visit again and will steer clear of all Bannatyne hotels in the future.

Good hotel.

Good hotel.

Showers need updating. I turned the tap on when I arrived late at night and got soaked. The pillows are old & need replacing

Showers need updating. I turned the tap on when I arrived late at night and got soaked. The pillows are old & need replacing

Good hotel, upmarket travel lodge type hotel but bigger rooms. Decent price too.

Good hotel, upmarket travel lodge type hotel but bigger rooms. Decent price too.

Room good size bed bit soft. Light position all wrong bed side light directly above your head frlt like being interrogated.

Room good size bed bit soft. Light position all wrong bed side light directly above your head frlt like being interrogated.

Lovely rooms in excellent decorative condition and friendly front desk staff. Quiet location but close to city. Downside is the dining option. The only walking distance option is the restaurant in the adjoining leisure centre. More cafe than restaurant and everything from the microwave. It was ok but no more than that. We would stay again but as the room was so lovely but eat elsewhere

Lovely rooms in excellent decorative condition and friendly front desk staff. Quiet location but close to city. Downside is the dining option. The only walking distance option is the restaurant in the adjoining leisure centre. More cafe than restaurant and everything from the microwave. It was ok but no more than that. We would stay again but as the room was so lovely but eat elsewhere

The booking had been cancelled due to an error, but they were able to find a room. The hotel was fully booked, really noisy and insulation was poor. I was blocked in the car park by another resident and the staff were reluctant to help saying it may not be a resident. When i threatened to call the police, they checked and asked the resident to move the car. Given the parking was visible from the desk, i am surprised it was allowed.

The booking had been cancelled due to an error, but they were able to find a room. The hotel was fully booked, really noisy and insulation was poor. I was blocked in the car park by another resident and the staff were reluctant to help saying it may not be a resident. When i threatened to call the police, they checked and asked the resident to move the car. Given the parking was visible from the desk, i am surprised it was allowed.

Functional. Property atmosphere was flat . Staff were friendly. Couldn’t get my devices to connect to the TV even with leads. As a travelling businessman little bits at the end of a long day count. Was told there were only bar snacks in the gym. Went out in to Durham. Didn’t need to. Found out they had basic food just wrong info given. Didn’t want the 90 mins messing around finding somewhere.

Functional. Property atmosphere was flat . Staff were friendly. Couldn’t get my devices to connect to the TV even with leads. As a travelling businessman little bits at the end of a long day count. Was told there were only bar snacks in the gym. Went out in to Durham. Didn’t need to. Found out they had basic food just wrong info given. Didn’t want the 90 mins messing around finding somewhere.

rooms were nie and clean though there was a laek in the bathroom. staff couldnt have been more welcoming great for a night out in Durham

Average - did what it said on the tin

The staff were very polite and efficient

Nice hotel with staff equally as nice. Good good and would recommend the breakfast, so good. The pool, sauna was really great No negatives from our stay

Nice hotel with staff equally as nice. Good good and would recommend the breakfast, so good. The pool, sauna was really great No negatives from our stay

Lovely welcome. Comfy bed. Noisy bunch somewhere nearby but not sure what it was middle of night. Food in cafe great value and quality.

Lovely welcome. Comfy bed. Noisy bunch somewhere nearby but not sure what it was middle of night. Food in cafe great value and quality.

Very tired room in need or refurbishment. No services to speak of in hotel, you have to go to the spa for food and drink which we weren't informed of and if yhave an earstarton a weekend the spa isnopen so you can't get anything. We also weren't informed that we had to put a sign on the door for the room to be serviced. Rooms are exceptionally warm and there is no air-conditioning.

Very tired room in need or refurbishment. No services to speak of in hotel, you have to go to the spa for food and drink which we weren't informed of and if yhave an earstarton a weekend the spa isnopen so you can't get anything. We also weren't informed that we had to put a sign on the door for the room to be serviced. Rooms are exceptionally warm and there is no air-conditioning.

Looking at the property it looks great but it's not !. If they put you in a back room you won't sleep simply because it backs onto the A1 M. If your not on the top floor and facing the car park then good luck with sleeping . If your on the two lower floors people are walking about all the time the walls are thin and I was told by a local the hotel is used as a knocking shop for men seeking extras. Be careful. I went to have something to eat at the spar and I was creating by a very ignorant woman with a real attitude problem it was like she really didn't want to be there . To be honest I was glad I was setting off early the next morning with the noise of the A1M keeping me awake. Good luck with this hotel. And with this one it's a wolf in sheep's clothing .

Looking at the property it looks great but it's not !. If they put you in a back room you won't sleep simply because it backs onto the A1 M. If your not on the top floor and facing the car park then good luck with sleeping . If your on the two lower floors people are walking about all the time the walls are thin and I was told by a local the hotel is used as a knocking shop for men seeking extras. Be careful. I went to have something to eat at the spar and I was creating by a very ignorant woman with a real attitude problem it was like she really didn't want to be there . To be honest I was glad I was setting off early the next morning with the noise of the A1M keeping me awake. Good luck with this hotel. And with this one it's a wolf in sheep's clothing .

Good for a sleep and hot shower.

Good for a sleep and hot shower.

Tired no atmosphere felt more like an Accor chain and European feel

Tired no atmosphere felt more like an Accor chain and European feel