Incredibly nice facilities, fresh and clean, however, the staff was completely understaffed to be able to maintain the level of service expected from a 5 star hotel. The service level is more like a 3 star than a 5 star.

This hotel does not offer a Four Seasons or Fairmont experience, but it could have. The common themes: understaffing or poor staff training/supervisio Our experience with the bag handling was not as smooth as we expected. We expected bags promptly after check-in. We said we did not know our room number yet. We retrieved them from the storage room after a 60-minute wait. Our initial impression was a disorganized operation. Later we learned the door person was alone on their second shift to greet us. This person should not have been left alone on their second shift to greet guests. Training and shadowing by an experienced door person would have avoided such an elementary oversight. The young man was left on his own. Not fair to him or to us. The evening servers were understaffed and obviously run off their feet. While we understand that high food and alcohol costs are in line with an upscale resort, we were disappointed with the food preparation. Caesar salad with ranch dressing? A Greek salad with no dressing? Grilled cheese was unspeakable (we have pics). Cold hamburger. Greek salad was so bad I respectfully taught beach lounge bar staff how to make a dressing to convey to the kitchen staff. Wait staff were thankful for the instruction. Kitchen staff need training & supervision. Great property good staff under training = unrealized business potential. We recommend that Kempenski Head Office do a blind audit. These are fixable problems.

This hotel does not offer a Four Seasons or Fairmont experience, but it could have. The common themes: understaffing or poor staff training/supervisio Our experience with the bag handling was not as smooth as we expected. We expected bags promptly after check-in. We said we did not know our room number yet. We retrieved them from the storage room after a 60-minute wait. Our initial impression was a disorganized operation. Later we learned the door person was alone on their second shift to greet us. This person should not have been left alone on their second shift to greet guests. Training and shadowing by an experienced door person would have avoided such an elementary oversight. The young man was left on his own. Not fair to him or to us. The evening servers were understaffed and obviously run off their feet. While we understand that high food and alcohol costs are in line with an upscale resort, we were disappointed with the food preparation. Caesar salad with ranch dressing? A Greek salad with no dressing? Grilled cheese was unspeakable (we have pics). Cold hamburger. Greek salad was so bad I respectfully taught beach lounge bar staff how to make a dressing to convey to the kitchen staff. Wait staff were thankful for the instruction. Kitchen staff need training & supervision. Great property good staff under training = unrealized business potential. We recommend that Kempenski Head Office do a blind audit. These are fixable problems.

Very nice! It is such a beautiful property with amazing views. The spa is awesome and has a ton of facilities that are included in your stay plus extras you can purchase if desired. The included breakfast buffet is delicious with a lot of options. The restaurant on the property is very good, however it is very pricey. The only downside is this property is so secluded there aren’t many options for restaurants within walking distance.

Very nice! It is such a beautiful property with amazing views. The spa is awesome and has a ton of facilities that are included in your stay plus extras you can purchase if desired. The included breakfast buffet is delicious with a lot of options. The restaurant on the property is very good, however it is very pricey. The only downside is this property is so secluded there aren’t many options for restaurants within walking distance.

The hotel is clean and modern. The staff is kind and professional but I could not give it 5 stars. It is a bit generic. The location is remote so it would be nice if there was more to experience on property. But it is on the sea and maybe that's enough for a lot of people. We have been to the Kempinski in High Tatras many times and in comparison this one is in a lower league. You are not made to feel special but as a patron. The food was good but not great. The room clean but small. It's very nice but lacks individual character.

The hotel is clean and modern. The staff is kind and professional but I could not give it 5 stars. It is a bit generic. The location is remote so it would be nice if there was more to experience on property. But it is on the sea and maybe that's enough for a lot of people. We have been to the Kempinski in High Tatras many times and in comparison this one is in a lower league. You are not made to feel special but as a patron. The food was good but not great. The room clean but small. It's very nice but lacks individual character.

I was really blown away by the hospitality at the Kempinski. Every staff member went above and beyond. Thank you!

I was really blown away by the hospitality at the Kempinski. Every staff member went above and beyond. Thank you!

My wife and I have stayed at four different Kempinski Hotels and have always been impressed. The staff is courteous, attentive, and friendly without being imposing. They are readily available but are not "in your face" helpful. The breakfast buffet is terrific and the surroundings are absolutely beautiful. The room was very comfortable. We wished for a longer stay, truly. I'm glad we went in the off season, however, (late October) since the surrounding area and narrow roads I imagine would become overwhelmed and choked with traffic in the high season. Five stars!

My wife and I have stayed at four different Kempinski Hotels and have always been impressed. The staff is courteous, attentive, and friendly without being imposing. They are readily available but are not "in your face" helpful. The breakfast buffet is terrific and the surroundings are absolutely beautiful. The room was very comfortable. We wished for a longer stay, truly. I'm glad we went in the off season, however, (late October) since the surrounding area and narrow roads I imagine would become overwhelmed and choked with traffic in the high season. Five stars!

Very closed to the golf course. Private pebble beach

Very closed to the golf course. Private pebble beach

The staff was extremely nice. the place is extremely high class

The staff was extremely nice. the place is extremely high class

Closeness to golf course

Closeness to golf course

Nice hotel beach, quiet place, near 18 holes golf course, helpful staff

Nice hotel beach, quiet place, near 18 holes golf course, helpful staff

Everything was wonderful: The Staff, the Hotel, everything

Everything was wonderful: The Staff, the Hotel, everything

Great Hotel with heated pool, amazing view of Piran and Portoroz. The beach is 200 m away but it is worh walking. There is a lift so you do need to climb up or down.

Great Hotel with heated pool, amazing view of Piran and Portoroz. The beach is 200 m away but it is worh walking. There is a lift so you do need to climb up or down.

This hotel is magical. SO beautiful. The rooms are amazing, the staff are friendly, breakfast is awesome.... I can’t say enough good things about this place. The hotel pools were great, and the ocean right outside the hotel was so pretty and perfect; we bounced between both all day long. We will stay here again for sure.

The hotel beach is quite far , about15 minutes walk

The hotel beach is quite far , about15 minutes walk

Wonderfull and very luxury resort with extremely friendly and kind stuff. We very appreciate that hotel is very pet friendly. The golf course is very near and in excellent condition. Our room were very spacious and elegantly furnished with balcony with view of the sea. Mini bar was full of everything and room service was great. Breakfast ? Excellent !!! We will come again for sure.

Wonderfull and very luxury resort with extremely friendly and kind stuff. We very appreciate that hotel is very pet friendly. The golf course is very near and in excellent condition. Our room were very spacious and elegantly furnished with balcony with view of the sea. Mini bar was full of everything and room service was great. Breakfast ? Excellent !!! We will come again for sure.

Very fine hotel, restaurant facilities. Sand would be perfect on the beach and a few more fish, but seriously good

Great hotel with excellent location for visiting Istria, Slovenian costs and Italy

Perfect hotel. Nice sea view. Professional hotel staff. Spa and pool area are very good. The breakfast could improve however it was't bad at all. All in all very satisfied.

Perfect hotel. Nice sea view. Professional hotel staff. Spa and pool area are very good. The breakfast could improve however it was't bad at all. All in all very satisfied.