: my stay was fantastic check-in was good but the waitress in the restaurant had a bad attitude. : other than that was the best sleep i had (in) a ~ year.

A new hotel with very nice amenities in the rooms. Safe parking. It’s on a property just off an exit with no other services, but restaurants are close by. The restaurant in the hotel serves freshly cooked meals at breakfast and dinner and they have a bar in the evenings, which is rare for a hotel in this price range. My main disappointment was that I left a prescription medicine in my room (dermatological) before continuing my trip the next day, and when I called to see if it had been recovered-and if I could pay to get it back-I was told there was no trace of it, and no way of knowing who had cleaned the room, which I have to assume was either a fib or laziness. I credit most of the pleasantness of my stay to the fact that it is a relatively new property. You will enjoy its comfort while its newness lasts, but its circumstances like lost items and some level of customer service intended to go the extra step of at least giving more than “yeah, you’re S.O.L on getting your items back” that separate a successful business from an unsuccessful one, eventually, and put it in a category of mediocre service that is pretty much the norm these days among hotels in this price range.

A new hotel with very nice amenities in the rooms. Safe parking. It’s on a property just off an exit with no other services, but restaurants are close by. The restaurant in the hotel serves freshly cooked meals at breakfast and dinner and they have a bar in the evenings, which is rare for a hotel in this price range. My main disappointment was that I left a prescription medicine in my room (dermatological) before continuing my trip the next day, and when I called to see if it had been recovered-and if I could pay to get it back-I was told there was no trace of it, and no way of knowing who had cleaned the room, which I have to assume was either a fib or laziness. I credit most of the pleasantness of my stay to the fact that it is a relatively new property. You will enjoy its comfort while its newness lasts, but its circumstances like lost items and some level of customer service intended to go the extra step of at least giving more than “yeah, you’re S.O.L on getting your items back” that separate a successful business from an unsuccessful one, eventually, and put it in a category of mediocre service that is pretty much the norm these days among hotels in this price range.

: my stay was fantastic check-in was good but the waitress in the restaurant had a bad attitude. : other than that was the best sleep i had (in) a ~ year.

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The hotel is beautiful, clean, beds comfortable. It was only a one-night stay, but I enjoyed the stay. On-premise restaurant has a limited menu, but the food was good too. Will definitely consider staying here again

The hotel is beautiful, clean, beds comfortable. It was only a one-night stay, but I enjoyed the stay. On-premise restaurant has a limited menu, but the food was good too. Will definitely consider staying here again

The property had amazing staff. My room was very nice. The bathroom could had been cleaned better. It had hair in the shower and the floor had dirt spots on it. I had my own cleaning supplies as always, so I cleaned it to my standards. I must say it was better than the last time I stayed. Overall it was nice.

Everything was good!

The hotel is newer and very nice. Our kids loved the pool area, and there parking lot is large and there's plenty of parking. The room was clean and the beds were comfortable. So why the low rating. The room pictured on Expedia for the hotel show a whirl pool tub. I paid extra for this room for that reason. I get to the room, no whirlpool rub. Also no pack and play for the baby as requested, but we'll get to that. I go downstairs and tell the lady at the front desk. I basically get the what do you want me to do about it attitude. Sir, none of our rooms have those tubs. I show her the picture on THEIR website. She says when was the site last updated. Ma'am, it's YOUR website, how should I know when you listed updated it. Well IDK, but we don't have those tubs. I asked for a manager, and somehow, none was on duty. I asked to be contacted when one was available and a manager NEVER contacted me. The pack and play was requested in advance AND acknowledged by the hotel. Front desk lady, I don't think we have those. Yes you do, ask someone else. She does, yeah we have those let me go find one. Send one up, no mattress...um kind of useless without it. I go downstairs, sorry that was our last one. So one, you're not prepared as requested, two, your staff is uneducated as to your amenities, three, someone is properly checking the items in upon return, and four, proper notice is not provided to patrons prior to their stay.

The hotel is newer and very nice. Our kids loved the pool area, and there parking lot is large and there's plenty of parking. The room was clean and the beds were comfortable. So why the low rating. The room pictured on Expedia for the hotel show a whirl pool tub. I paid extra for this room for that reason. I get to the room, no whirlpool rub. Also no pack and play for the baby as requested, but we'll get to that. I go downstairs and tell the lady at the front desk. I basically get the what do you want me to do about it attitude. Sir, none of our rooms have those tubs. I show her the picture on THEIR website. She says when was the site last updated. Ma'am, it's YOUR website, how should I know when you listed updated it. Well IDK, but we don't have those tubs. I asked for a manager, and somehow, none was on duty. I asked to be contacted when one was available and a manager NEVER contacted me. The pack and play was requested in advance AND acknowledged by the hotel. Front desk lady, I don't think we have those. Yes you do, ask someone else. She does, yeah we have those let me go find one. Send one up, no mattress...um kind of useless without it. I go downstairs, sorry that was our last one. So one, you're not prepared as requested, two, your staff is uneducated as to your amenities, three, someone is properly checking the items in upon return, and four, proper notice is not provided to patrons prior to their stay.

Good respite from 95 south

Was clean and staff was very courteous and friendly

Good respite from 95 south

What I didn’t like room had no shampoo on the wall it was empty no fan in bathroom for exhaust no tissues in box it was empty and the shower curtain was ripped in the middle I called front desk they never fixed anything after an hour wait I called again and said don’t bother sending it was 9:40 pm and we had traveled 9 hours that day to get there and was exhausted shame on them

What I didn’t like room had no shampoo on the wall it was empty no fan in bathroom for exhaust no tissues in box it was empty and the shower curtain was ripped in the middle I called front desk they never fixed anything after an hour wait I called again and said don’t bother sending it was 9:40 pm and we had traveled 9 hours that day to get there and was exhausted shame on them

Very clean room and very comfortable bed.

Very clean room and very comfortable bed.

Food was good. Friendly staff

Food was good. Friendly staff

Clean, staff efficient and friendly

Clean, staff efficient and friendly

Clean, easy to navigate, and safe property right off highway for travelers!

Clean, easy to navigate, and safe property right off highway for travelers!

Rural area and little lighting, could use signage at the light to indicate turn here for Hilton Garden. At both the light and the turn for the entrance to the hotel.

Rural area and little lighting, could use signage at the light to indicate turn here for Hilton Garden. At both the light and the turn for the entrance to the hotel.

The manager and personnel at the front desk were very helpful and very friendly

The manager and personnel at the front desk were very helpful and very friendly

I love this hotel....the rooms are great...the staff always nice and professional regardless of what time you actually check in....and the restaurant/bar is fantastic....food and drink!!!! I have stayed here dozens of times over the years....thanks Hilton Garden Inn

I love this hotel....the rooms are great...the staff always nice and professional regardless of what time you actually check in....and the restaurant/bar is fantastic....food and drink!!!! I have stayed here dozens of times over the years....thanks Hilton Garden Inn

I booked two rooms, and when I arrived only one room was booked for me. I even showed them my conformation email for both rooms. I understand the system was down, but no effort was put into place to try to help my family and my situation. I was not credited back for the room I paid for either. I had to book a separate room at a different hotel because the staff would not offer any other options.

I booked two rooms, and when I arrived only one room was booked for me. I even showed them my conformation email for both rooms. I understand the system was down, but no effort was put into place to try to help my family and my situation. I was not credited back for the room I paid for either. I had to book a separate room at a different hotel because the staff would not offer any other options.