Fantastic hotel, would like to go back in the summer to appreciate the hotels facilities more

Fantastic hotel, would like to go back in the summer to appreciate the hotels facilities more

room not ready on time, no electric sockets at side off bed, took nearly an hour to find us an extension lead to plug my husbands oxygen in, couldn't get a drink at happy hour, not enough staff, no proper queuing system, on the good side room large, clean and comfortable, staff pleasant, food in dining room good and outside happy hour getting a drink was okay and avalible staff attentive.

room not ready on time, no electric sockets at side off bed, took nearly an hour to find us an extension lead to plug my husbands oxygen in, couldn't get a drink at happy hour, not enough staff, no proper queuing system, on the good side room large, clean and comfortable, staff pleasant, food in dining room good and outside happy hour getting a drink was okay and avalible staff attentive.

Good breakfast, but a bit repetitive, no mushrooms or grilled tomatoes.

Returning

Returning

This property is in a central location and has excellent facilities. The staff are all very friendly and the rooms very spacious and clean.We have stayed at this hotel 7 times now and would delivery recommend it to others.

This property is in a central location and has excellent facilities. The staff are all very friendly and the rooms very spacious and clean.We have stayed at this hotel 7 times now and would delivery recommend it to others.

I checked out of here two days early to move to another hotel. My room had quite a few mosquitos, the air conditioning wasn’t available until the end of the month and my room was too warm to sleep comfortably. But not having any outlets on either side of the bed was the clincher for me because I use a CPAP machine to sleep. The staff tried hard to make it right by providing a power strip extension cord, and offered to spray the room to rid the mosquitos, but I simply wanted to find another place and enjoy some restful sleep.

I checked out of here two days early to move to another hotel. My room had quite a few mosquitos, the air conditioning wasn’t available until the end of the month and my room was too warm to sleep comfortably. But not having any outlets on either side of the bed was the clincher for me because I use a CPAP machine to sleep. The staff tried hard to make it right by providing a power strip extension cord, and offered to spray the room to rid the mosquitos, but I simply wanted to find another place and enjoy some restful sleep.

Very good for the price point.

Very good for the price point.

Good stay, friendly staff

Good stay, friendly staff

Great value!

Great value!

Arrived a little early as we were leaving from another hotel in a different part of Malta before arriving at the Santana, we were impressed with the outside appearance of the hotel until we tried to mount the stairs in the pouring rain, my husbands on crutches and although there is a ramp it was to steep and slick with the rain for him to use safely, after 5mins of struggling up the steps with 2 suitcases and helping my husband being watched by a staff member (no offer of help) I booked us in, as early was told we could put our luggage in storage and our room would be ready at 2pm, okay went into a lounge area for the football asked for keys at 2.15 not ready, seems a balcony had to be re-cleaned due to the rain!!, around 20mins later the receptionist arrived with keys, ground floor room lots of space, clean, tidy and disabled friendly, lifts to restaurant and indoor pool, buffet breakfast, plenty of and good selection, dining area better quality than others in the area, check out quick and easy and as going to a further hotel we were allowed to store luggage and watch the football, overall as this was a single nights stay we would book again for a longer period

Arrived a little early as we were leaving from another hotel in a different part of Malta before arriving at the Santana, we were impressed with the outside appearance of the hotel until we tried to mount the stairs in the pouring rain, my husbands on crutches and although there is a ramp it was to steep and slick with the rain for him to use safely, after 5mins of struggling up the steps with 2 suitcases and helping my husband being watched by a staff member (no offer of help) I booked us in, as early was told we could put our luggage in storage and our room would be ready at 2pm, okay went into a lounge area for the football asked for keys at 2.15 not ready, seems a balcony had to be re-cleaned due to the rain!!, around 20mins later the receptionist arrived with keys, ground floor room lots of space, clean, tidy and disabled friendly, lifts to restaurant and indoor pool, buffet breakfast, plenty of and good selection, dining area better quality than others in the area, check out quick and easy and as going to a further hotel we were allowed to store luggage and watch the football, overall as this was a single nights stay we would book again for a longer period

It's a nice hotel. The zone would be beautiful, but for me they ruined the landscape by building too much.

It's a nice hotel. The zone would be beautiful, but for me they ruined the landscape by building too much.

Whenever I visit Malta this is the only hotel I ever book. Over the years there have been many enhancements to the property and the Santana just keeps getting better and better. Staff are always friendly and the hotel is situated in the perfect spot to get to anywhere on the island with the bus station very close by. Last visit I got upgraded to an executive suite, so thank you Santana! :) Only one slight niggle, the linen and towels are the next thing to upgrade, they’re all a bit thin and worn. But overall, a brilliant place to stay.

It was amazing there is nothing wrong everything was perfect

There was an issue on check out - reception team hassled me for a payment (which had been paid). I showed receipt and then emailed it to them. Their admin issue was not mine to sort. We had an unexpected knock on our door at 0200hrs. There should be tighter security on who they let into the hotel. We were two females and the man wanted to join us in our room! We were shocked as he had clearly followed us. Reception team were not interested in this report. We stay often here and this was the first poor service we have had

There was an issue on check out - reception team hassled me for a payment (which had been paid). I showed receipt and then emailed it to them. Their admin issue was not mine to sort. We had an unexpected knock on our door at 0200hrs. There should be tighter security on who they let into the hotel. We were two females and the man wanted to join us in our room! We were shocked as he had clearly followed us. Reception team were not interested in this report. We stay often here and this was the first poor service we have had

We had a lovely stay at Hotel Santana nice friendly staff very clean hotel lovely breakfast lovely indoor and outdoor pool

We had a lovely stay at Hotel Santana nice friendly staff very clean hotel lovely breakfast lovely indoor and outdoor pool

We have stayed here several times and usually always good ,this time we had a few problems with keys and the bedsheets were sometimes too small to fit the bed properly also our towels were not changed on two consecutive days , these were only minor problems and we did enjoy our stay .

We have stayed here several times and usually always good ,this time we had a few problems with keys and the bedsheets were sometimes too small to fit the bed properly also our towels were not changed on two consecutive days , these were only minor problems and we did enjoy our stay .

I love this hotel stayed a few times and will stay again. My only only concern is the wifi and the tv, no wifi it didnt work and the tv only the news, No plug sockets at the side of the beds, and none near the large mirror,.the only plug sockets were near the desk Breakfast is fantastic, so is the indoor pool, the bar is inexpensive, overall the hotel is great

I love this hotel stayed a few times and will stay again. My only only concern is the wifi and the tv, no wifi it didnt work and the tv only the news, No plug sockets at the side of the beds, and none near the large mirror,.the only plug sockets were near the desk Breakfast is fantastic, so is the indoor pool, the bar is inexpensive, overall the hotel is great

Always stay here when i.m in Malta. Hotel is very clean indeed. Staff and service are top class. I rate this hotel very highly.