Positives The lobby area is beautiful, rooms are a decent size with a huge comfy bed. The hotel grounds are lovely & tropical. The swimming pool is a good size, clean and was never too busy during my stay. The beach is nice but it’s not like the images you see online. The hotel staff are nice & approachable, especially the ladies at the front desk. Good variety of breakfast options. Frequent free shuttle service to Cape Kantary (sister hotel) & its nearby amenities/ restaurants. Negatives It’s not a 5-star luxury resort (perhaps it was when it first opened). The rooms (& bathrooms) are dated. The rooms are somewhat clean/ could be cleaner. Unwanted room guests; on two consecutive days I had a gecko/ lizard lurking in the fridge cupboard. Hats off to housekeeping who managed to find and catch the gecko/ lizard on both occasions. I understand that it’s a tropical destination, (& it’s not my first time in a tropical location), but it’s not great that this happened twice within my first 4 nights at Cape Panwa Hotel. I reached out to Cape Panwa Hotel more formally on the above but I haven’t received a response (and I since checked out). Unable to accommodate an earlier check-in (I wasn’t the only guest to experience this). Activities lack authenticity; e.g batik painting. What guests actually do is ‘colour in’ a pre-batik drawn design using the paints provided. That’s all there was to it.

Positives The lobby area is beautiful, rooms are a decent size with a huge comfy bed. The hotel grounds are lovely & tropical. The swimming pool is a good size, clean and was never too busy during my stay. The beach is nice but it’s not like the images you see online. The hotel staff are nice & approachable, especially the ladies at the front desk. Good variety of breakfast options. Frequent free shuttle service to Cape Kantary (sister hotel) & its nearby amenities/ restaurants. Negatives It’s not a 5-star luxury resort (perhaps it was when it first opened). The rooms (& bathrooms) are dated. The rooms are somewhat clean/ could be cleaner. Unwanted room guests; on two consecutive days I had a gecko/ lizard lurking in the fridge cupboard. Hats off to housekeeping who managed to find and catch the gecko/ lizard on both occasions. I understand that it’s a tropical destination, (& it’s not my first time in a tropical location), but it’s not great that this happened twice within my first 4 nights at Cape Panwa Hotel. I reached out to Cape Panwa Hotel more formally on the above but I haven’t received a response (and I since checked out). Unable to accommodate an earlier check-in (I wasn’t the only guest to experience this). Activities lack authenticity; e.g batik painting. What guests actually do is ‘colour in’ a pre-batik drawn design using the paints provided. That’s all there was to it.

Beautiful property and excellent room (junior suite). Nice breakfast.

Beautiful property and excellent room (junior suite). Nice breakfast.

I have visited theCape Panwa 7 times over the last 23 years and very little has changed. However certain areas have now fallen way below what weI expected. Service in all areas is so poor that guests have given up eating in the hotel. Breakfast is not a patch on what it used to be and is the same everyday. There is no supervision of staff, clearly no training for new staff even to understand the basics of serving a guest. A few of the remaining long term staff have also given up ( their words not mine) as no one seems to care anymore. The decking around the pool area has been there for over 30+ years and is now so dangerous for all guests. Tiles are missing from the main pool and rust is showing in the pool. There are many other tripping hazards in and around the hotel which have been painted black so you can see them better, especially in the dark. ( Really). The hotel general manager was on site but not once did I see him talk to a member of staff or a guest. What a shame for such a beautiful place to have fallen.

I have visited theCape Panwa 7 times over the last 23 years and very little has changed. However certain areas have now fallen way below what weI expected. Service in all areas is so poor that guests have given up eating in the hotel. Breakfast is not a patch on what it used to be and is the same everyday. There is no supervision of staff, clearly no training for new staff even to understand the basics of serving a guest. A few of the remaining long term staff have also given up ( their words not mine) as no one seems to care anymore. The decking around the pool area has been there for over 30+ years and is now so dangerous for all guests. Tiles are missing from the main pool and rust is showing in the pool. There are many other tripping hazards in and around the hotel which have been painted black so you can see them better, especially in the dark. ( Really). The hotel general manager was on site but not once did I see him talk to a member of staff or a guest. What a shame for such a beautiful place to have fallen.

The property itself is beautiful and scenic. We loved the private beach, and the view from breakfast never got old. But the food and service is severely lacking, as well as much of the accommodations becoming outdated and worn. The staff at the front desk are helpful and accomodating, but that's where it ends. Several times there were situations I could have used help, like carrying luggage, but the staff offered no assistance. Room service is also lacking. Due to issues created through language barriers, we were not able to effectively communicate with the staff, which led to several misunderstandings and, once, being hung up on. This also leads me to the food, which was extremely lacking in flavor and variety despite the high cost. For example, there were several breakfasts where there were simply no options to eat other than Western food, like bread pudding, bacon, or beans. Since we were at a resort in Thailand, I really expected many more Thai food options than we ever got. In addition to the poor quality of food, restaurants often had high wait times for food to be served or was forgotten about completely. As an example, we waited nearly 40 minutes on a salad at the Bamboo bar. When we went back later, it was over an hour and it was clear the server simply forgot about the order. Overall, I'm disappointed with our experience at a five-star resort. The grounds were stunning and we loved the Panwa house, but everything else was underwhelming. We will not be back.

The property itself is beautiful and scenic. We loved the private beach, and the view from breakfast never got old. But the food and service is severely lacking, as well as much of the accommodations becoming outdated and worn. The staff at the front desk are helpful and accomodating, but that's where it ends. Several times there were situations I could have used help, like carrying luggage, but the staff offered no assistance. Room service is also lacking. Due to issues created through language barriers, we were not able to effectively communicate with the staff, which led to several misunderstandings and, once, being hung up on. This also leads me to the food, which was extremely lacking in flavor and variety despite the high cost. For example, there were several breakfasts where there were simply no options to eat other than Western food, like bread pudding, bacon, or beans. Since we were at a resort in Thailand, I really expected many more Thai food options than we ever got. In addition to the poor quality of food, restaurants often had high wait times for food to be served or was forgotten about completely. As an example, we waited nearly 40 minutes on a salad at the Bamboo bar. When we went back later, it was over an hour and it was clear the server simply forgot about the order. Overall, I'm disappointed with our experience at a five-star resort. The grounds were stunning and we loved the Panwa house, but everything else was underwhelming. We will not be back.

The cape absolute was amazing, and our butler (chai) was so helpful and friendly. We had an amazing family vacation.

The cape absolute was amazing, and our butler (chai) was so helpful and friendly. We had an amazing family vacation.

I really enjoyed the spacious room and the private beach

I really enjoyed the spacious room and the private beach

We stayed 3 nights in a junior sea view suite. The view from our room was beautiful. Our room was spacious and clean. We enjoyed going to Too of the Reef for dinner and Otters Bar for drinks, listening to a talented singer/pianist name Ice perform.

We stayed 3 nights in a junior sea view suite. The view from our room was beautiful. Our room was spacious and clean. We enjoyed going to Too of the Reef for dinner and Otters Bar for drinks, listening to a talented singer/pianist name Ice perform.

Needs refurbishment

Needs refurbishment

It’s very nice atmosphere ,very very nice staff whit respect ,food ,beach ,rooms all great! All good if you pay no more that 100 US per night .We visit that place many times ,in pass 12 years .Some time ,during hi season we go different place at Phuket or different country (Vietnam ,Indonesia ,Combodsia ,Malaysia ) Also Hi season you pay more ,and to many peaple there .

It’s very nice atmosphere ,very very nice staff whit respect ,food ,beach ,rooms all great! All good if you pay no more that 100 US per night .We visit that place many times ,in pass 12 years .Some time ,during hi season we go different place at Phuket or different country (Vietnam ,Indonesia ,Combodsia ,Malaysia ) Also Hi season you pay more ,and to many peaple there .

A great hotel with its own beach and unique character.

A great hotel with its own beach and unique character.

Perfect for your vacation. Staffs are friendly. Great service.

nice resort with restaurants nearby. However the seaview room is almost fully blocked by trees with only a glimpse of ocean... service at the breakfast buffet is also lacking

Great hotel and amazing beach. Highly recommended to anyone visiting Phuket.

Services and hospitality of staffs make me like this hotel but the cleanliness inside the room really need the upgraded. Room has unpleasant smell of mold which I found everywhere (on balcony bench, room sub curtain and rubber seal in the bathroom ewwwwww).

The overall Service is satisfying. The hotel gave us two complimentary cakes to celebrate my birthday. The only thing to improve is the clogged toilet. We need help to unclog the toilet everyday,which is annoying.

The overall Service is satisfying. The hotel gave us two complimentary cakes to celebrate my birthday. The only thing to improve is the clogged toilet. We need help to unclog the toilet everyday,which is annoying.

Very good service, excellent rooms and public areas, very good food, good local taxi service

Very good service, excellent rooms and public areas, very good food, good local taxi service

Lovely resort, would definitely stay here again!

Lovely resort, would definitely stay here again!

I first stayed at this hotel approx. 5 years ago. Still a fantastic place today if you want a more quiet Phuket stay. Great staff, good food.

I first stayed at this hotel approx. 5 years ago. Still a fantastic place today if you want a more quiet Phuket stay. Great staff, good food.