Amazing staff, hotel and bar

I had high hopes for my stay at this highly rated boutique. One of the most frustrating aspects of my stay was the lack of communication regarding the shuttle service. Despite multiple attempts to confirm the shuttle, I received no response. When I finally reached out to the hotel via this portal, their response was dismissive, as if they didn't believe my claim. To make matters worse, upon arrival, I was asked to provide proof of my previous communication regarding the shuttle. This felt like a personal attack, as if I was being accused of lying. While they eventually offered to reimburse my taxi fare, this gesture felt hollow, as it didn't address the underlying issue of their poor customer service. The hotel itself had its ups and downs. While I appreciated the spacious two-bedroom suite, the noise level was a significant problem. The constant foot traffic from staff walking up and down the stairs outside my window made it difficult to sleep. Additionally, the noise from the laundry room above my room (#7) was disruptive. Or the sound was similar to a washroom. On the positive side, I appreciated the security measures in place, such as the requirement to ring into the facility. The housekeeping staff and breakfast hosts were also very friendly and helpful. However, the front desk staff was inconsistent, with some being more helpful than others. Not a repeat though recommended by my brother who loves staying there.

I had high hopes for my stay at this highly rated boutique. One of the most frustrating aspects of my stay was the lack of communication regarding the shuttle service. Despite multiple attempts to confirm the shuttle, I received no response. When I finally reached out to the hotel via this portal, their response was dismissive, as if they didn't believe my claim. To make matters worse, upon arrival, I was asked to provide proof of my previous communication regarding the shuttle. This felt like a personal attack, as if I was being accused of lying. While they eventually offered to reimburse my taxi fare, this gesture felt hollow, as it didn't address the underlying issue of their poor customer service. The hotel itself had its ups and downs. While I appreciated the spacious two-bedroom suite, the noise level was a significant problem. The constant foot traffic from staff walking up and down the stairs outside my window made it difficult to sleep. Additionally, the noise from the laundry room above my room (#7) was disruptive. Or the sound was similar to a washroom. On the positive side, I appreciated the security measures in place, such as the requirement to ring into the facility. The housekeeping staff and breakfast hosts were also very friendly and helpful. However, the front desk staff was inconsistent, with some being more helpful than others. Not a repeat though recommended by my brother who loves staying there.

Extremely charming upscale hotel that has traditional Mexican architecture and furnishings. Deluxe rooms are enormous with a giant bathroom. Restaurant is gourmet and provides excellent value. Bar is wonderful. Great service. Downsides are mosquitoes in the rooms since the maids leave doors open when cleaning. Also, internet signal is week with download speeds marginal. At times I was not able to stream video. Pool is small and the pool area is not private. The pool bathrooms are the closest to the restaurant and bar and there steep steps to the bathrooms.

Extremely charming upscale hotel that has traditional Mexican architecture and furnishings. Deluxe rooms are enormous with a giant bathroom. Restaurant is gourmet and provides excellent value. Bar is wonderful. Great service. Downsides are mosquitoes in the rooms since the maids leave doors open when cleaning. Also, internet signal is week with download speeds marginal. At times I was not able to stream video. Pool is small and the pool area is not private. The pool bathrooms are the closest to the restaurant and bar and there steep steps to the bathrooms.

Everything is beautiful traditional Mexican style food so good

Everything is beautiful traditional Mexican style food so good

The hotel was clean, secure, beautifully curated, and very comfortable. Each room is unique and gorgeous!