at night the hotel is quite loud. not everyone came for a partying holiday. some would like to rest. quiet night should be respected

at night the hotel is quite loud. not everyone came for a partying holiday. some would like to rest. quiet night should be respected

Elevator smells very bad ,one is all the time no service,it s not 4* ,not enough personal on reception desk...

Elevator smells very bad ,one is all the time no service,it s not 4* ,not enough personal on reception desk...

Experience completely ruined by building works right outside of our room! Constant noise and pool out of action. No mention of this when booking, wouldn’t have booked if I had known.

Experience completely ruined by building works right outside of our room! Constant noise and pool out of action. No mention of this when booking, wouldn’t have booked if I had known.

Stayed for a couple of nights here, can't say the receptionist was the most welcoming, simple check in and rooms are in that direction, I believe the hotel is also an all. Inclusive resort, can't comment on that as we was room only, huge hotel and seemed a good atmosphere among the guests, food swimming pool and large restaurant, price reflected good overall, an excellent location

Stayed for a couple of nights here, can't say the receptionist was the most welcoming, simple check in and rooms are in that direction, I believe the hotel is also an all. Inclusive resort, can't comment on that as we was room only, huge hotel and seemed a good atmosphere among the guests, food swimming pool and large restaurant, price reflected good overall, an excellent location

Very dated compared to other 4* hotels, breakfast could do with some improvement, the pool was nice and the rooms were clean, ok for a short break!

Very dated compared to other 4* hotels, breakfast could do with some improvement, the pool was nice and the rooms were clean, ok for a short break!

Hotel overall is decent. We arrived late at night, the gentleman behind the desk was point blank rude. Just a heads up if you book online you must email the confirmation to the hotel email address when you get there. We had no idea we were to do that. He then printed off a bill for city tax and snatched the money out of our hand. Not a great start to our holiday. Basic customer service skills needed. The staff in the bar were amazing. The hotel is clean and location is good.

Hotel overall is decent. We arrived late at night, the gentleman behind the desk was point blank rude. Just a heads up if you book online you must email the confirmation to the hotel email address when you get there. We had no idea we were to do that. He then printed off a bill for city tax and snatched the money out of our hand. Not a great start to our holiday. Basic customer service skills needed. The staff in the bar were amazing. The hotel is clean and location is good.

The first room we had was terrible, beds where uncomfortable, rubbish everywhere and in general a disappointment. Second room we had in which we had to send an extra €80 for was good and maintained well. The food was poor it was undercooked and didn’t taste very nice at all. The transfer from girona airport was good going to Lloret de Mar was fine but our ticket did not work at all on the way back. As the result of this I had to spend an extra for me and my girlfriend to get to the airport.

The first room we had was terrible, beds where uncomfortable, rubbish everywhere and in general a disappointment. Second room we had in which we had to send an extra €80 for was good and maintained well. The food was poor it was undercooked and didn’t taste very nice at all. The transfer from girona airport was good going to Lloret de Mar was fine but our ticket did not work at all on the way back. As the result of this I had to spend an extra for me and my girlfriend to get to the airport.

This was one of my most unpleasant experiences yet. The Hotel did not meet my expectations of a 4 star venue. The staff were the most unfriendly I have ever met except for one young afternoon barman who at least did pass the time of day when we met.. I travelled alone and was there for a six day short break and not once did any staff try to talk to me.There were no smiles, greetings or pleasantries at all. I felt completely out of place. The entire hotel seemed to be full of Spanish guests, whom the hotel only seemed to cater for. The bedroom was terrible. Narrow, uncomfortable single beds. No soundproofing, could hear every noise in vicinity including the rooms on either side and the balcony faced a concrete wall full of pipes. The pool side was the only nice feature. the entertainment was very poor, same every night. the food was okay.

This was one of my most unpleasant experiences yet. The Hotel did not meet my expectations of a 4 star venue. The staff were the most unfriendly I have ever met except for one young afternoon barman who at least did pass the time of day when we met.. I travelled alone and was there for a six day short break and not once did any staff try to talk to me.There were no smiles, greetings or pleasantries at all. I felt completely out of place. The entire hotel seemed to be full of Spanish guests, whom the hotel only seemed to cater for. The bedroom was terrible. Narrow, uncomfortable single beds. No soundproofing, could hear every noise in vicinity including the rooms on either side and the balcony faced a concrete wall full of pipes. The pool side was the only nice feature. the entertainment was very poor, same every night. the food was okay.

Very good value hotel. The children's swimming isn't heated and was freezing compared with the main swimming pools

Very good value hotel. The children's swimming isn't heated and was freezing compared with the main swimming pools

Good fun hotel. nice mix of all ages. Really nice staff. Good to see a lifeguard everyday at the pools keeping the kids sage. Just nice hotel at a decent price.

Good fun hotel. nice mix of all ages. Really nice staff. Good to see a lifeguard everyday at the pools keeping the kids sage. Just nice hotel at a decent price.

Had a really good stay and would book this hotel again.

Had a really good stay and would book this hotel again.

Awful staff, very rude and unhelpful. Very dated venue where no one speaks any English. Food is the same everyday. We booked a quadruple room on Expedia site but when you got there it was a standard room with two single beds. We could hardly move. Was told by staff that they only ever do stanard rooms?? Do not book this hotel. It was our worst experiance ever.

Awful staff, very rude and unhelpful. Very dated venue where no one speaks any English. Food is the same everyday. We booked a quadruple room on Expedia site but when you got there it was a standard room with two single beds. We could hardly move. Was told by staff that they only ever do stanard rooms?? Do not book this hotel. It was our worst experiance ever.

The service was not good at all. When an error occurred, for example, the bathroom, we got no help and when we tried to get help again the staff had made up stories about why we have not received any help yet. We could not shower for a whole day because the water was nearly depleted. Their excuse was that there were many who showered at the same time, but hotelet should have figured out how much water is needed for all guests. It was very poor service at the front desk, although there were often four employees behind the counter, none of them could help on their own they have to constantly ask each other. restaurant staff were in a bad mood because of all the dishes. Their piknick was very bad, we were two people would share two small baguettes, poor cold cuts for breakfast and a snittzel for lunch. none of the food was labeled with contents. Nothing special was included in the hotel room. we thought we would have access to a hairdryer and kettle but they had no access throughout the hotel.

The service was not good at all. When an error occurred, for example, the bathroom, we got no help and when we tried to get help again the staff had made up stories about why we have not received any help yet. We could not shower for a whole day because the water was nearly depleted. Their excuse was that there were many who showered at the same time, but hotelet should have figured out how much water is needed for all guests. It was very poor service at the front desk, although there were often four employees behind the counter, none of them could help on their own they have to constantly ask each other. restaurant staff were in a bad mood because of all the dishes. Their piknick was very bad, we were two people would share two small baguettes, poor cold cuts for breakfast and a snittzel for lunch. none of the food was labeled with contents. Nothing special was included in the hotel room. we thought we would have access to a hairdryer and kettle but they had no access throughout the hotel.

Tired hotel that needs renos. Beds just a metal frame.

Tired hotel that needs renos. Beds just a metal frame.

Room was made up daily and cleaned. The hotel is in dire need of refurbishment 30 years out of date 10 years ago. The staff that we spoke to were pleasant enough but try asthey may you cant make a silk purse out of a sows ear. Breakfast was poor, after trying it once we went out for the rest of our stay.

Good food but basic

Good food but basic

Good value for money, good entertaiment, excellent area. Maybe less quantity and better quality for breakfast, but surely for price paid I dont even expect breakfast