One of the Debit/Credit machines at front desk did not work with three separate credit cards. Second one worked fine. Shoulder shrugs by front desk worker. Shower door and shower was filthy with mildew. Sheets did not properly fit the bed and came off by themselves before and during sleep. Pillows are worn and old and flat, unsupportive.

One of the Debit/Credit machines at front desk did not work with three separate credit cards. Second one worked fine. Shoulder shrugs by front desk worker. Shower door and shower was filthy with mildew. Sheets did not properly fit the bed and came off by themselves before and during sleep. Pillows are worn and old and flat, unsupportive.

Lovely pool and breakfast area

The room bathrooms were disgusting! Mold growing throughout the shower. Shower either burning hot or ice-cold!

Quick and professional check in. Everything is A-ok. Room could be a bit cleaner. There’s smears of something on the bed looks gross.

The cupboards are durty as if it has not been cleaned for ages

STAFF NICE

Ok

Great place to stay. Close to restaurants theater main rds. Nice pool and hot tub. Plenty to eat for breakfast

Always recommend and enjoy The Hampton Hotels. Room was pleasantly clean and very large. Thought the bathtub looked old and outdated. Could be upgraded.

Always recommend and enjoy The Hampton Hotels. Room was pleasantly clean and very large. Thought the bathtub looked old and outdated. Could be upgraded.

Great place to stay. Close to restaurants theater main rds. Nice pool and hot tub. Plenty to eat for breakfast

The room was ok but the bathroom was very tired. The shower doors were in very poor shape coming of their tracks. I don't think the room was cleaned very well. There was hair on the floor, old room keys left behind. Check in was easy and had some good suggestions for dining but the better dining was downtown not near the hotel.

The room was ok but the bathroom was very tired. The shower doors were in very poor shape coming of their tracks. I don't think the room was cleaned very well. There was hair on the floor, old room keys left behind. Check in was easy and had some good suggestions for dining but the better dining was downtown not near the hotel.

Only problem was the coin operated laundry.... The front desk does not carry change, and we were left with 2 bags of wet laundry. Surely there should be an override key...or a petty cash/ available change. - otherwise a coin operated laundry is frustrating. The rooms and overnight desk staff were wonderful.

Only problem was the coin operated laundry.... The front desk does not carry change, and we were left with 2 bags of wet laundry. Surely there should be an override key...or a petty cash/ available change. - otherwise a coin operated laundry is frustrating. The rooms and overnight desk staff were wonderful.

Clean, comfortable and safe hotel.

Clean, comfortable and safe hotel.

Rooms are expensive but not very clean.

Rooms are expensive but not very clean.

My minimum expectation is that coffee is available with breakfast. “Machine broken”. You must have more than one machine to make coffee for these situations or there is a Tim Hortons 200 yards away

My minimum expectation is that coffee is available with breakfast. “Machine broken”. You must have more than one machine to make coffee for these situations or there is a Tim Hortons 200 yards away

The staff were absolutely wonderful, and I am very impressed with their professionalism and dedication to customer service. The room was horrible. Absolutely horrible. If you have to sleep: do not attempt this hotel. Is was close to $300 to lie there all night as a bright light glared through the blinds. The air conditioning was limited to 20 degrees, despite vast quantities of research supporting much lower temperature for ideal sleep. Noise was an incredible issue, so not really confident how much sound proofing was done to the rooms. I am not confident I slept more than 2 hours, and I have another day with 9 hours of driving ahead of me. It is not effective as a place to sleep, and I am warning anyone who has any sort of driving: do not stay at this hotel. Staff were wonderful, rooms were terrible

The staff were absolutely wonderful, and I am very impressed with their professionalism and dedication to customer service. The room was horrible. Absolutely horrible. If you have to sleep: do not attempt this hotel. Is was close to $300 to lie there all night as a bright light glared through the blinds. The air conditioning was limited to 20 degrees, despite vast quantities of research supporting much lower temperature for ideal sleep. Noise was an incredible issue, so not really confident how much sound proofing was done to the rooms. I am not confident I slept more than 2 hours, and I have another day with 9 hours of driving ahead of me. It is not effective as a place to sleep, and I am warning anyone who has any sort of driving: do not stay at this hotel. Staff were wonderful, rooms were terrible

Quiet.nice staffs and free breafast

Quiet.nice staffs and free breafast

Nice place

A nice stay with a nice pool and hottub. I specifically wanted a place with pool and hottub that had long hours that it was available for use.

Nice place

It was a good location close to restaurants and entertainment. Carpets looked worn and dirty. Smelled like vomit in lobby.

It was a good location close to restaurants and entertainment. Carpets looked worn and dirty. Smelled like vomit in lobby.

Very convenient area at the north end of Guelph. Would visit again.